By Ailsa twitter/ Last Updated July 6, 2021

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Dropbox Stopped Syncing Since Update?

“Ever since Dropbox released their new update, my files have been stuck on the same few hundred files and haven't been able to sync or save anything new in over 4 months. All the while they keep charging me my monthly fee. I've reached out to support several times and none of the solutions have helped.

I've unlinked and relinked my account, have used their terminal commands, which also to no avail. I'm using an external drive for my dropbox folder, it's not a network drive. It has worked flawlessly via this setup for over 10 years. Now with all these new updates etc, Dropbox no longer works as it did. Anyone can help me?”

--Question from dropboxforum.com

12 Solutions to Dropbox Has Stopped Syncing

If your Dropbox syncing stuck, please try the below 12 solutions with the step-by-step guide for you to troubleshoot.

Fix 1. Correct HardLinks and Premissions within the Dropbox Folder

1. Click the Dropbox icon in your menu bar or system tray.

2. Tap the Settings icon in the top right of the window, then choose Preferences....

3. Please select Account tab, then press the Option/Alt (Mac), or press Alt + H keys (Windows) to show more options.

4. Click Fix Permissions button to correct it. You will get the success message: Dropbox successfully repaired the permissions in your Dropbox.

Dropbox Fix Permissions

Dropbox Fix Permissions Successfully

5. Then click Fix HardLinks button, then you will get the message: Dropbox successfully repaired the hardlinks in your Dropbox and turned them into copies.

Dropbox Fix Hardlinks

Dropbox Fix Hardlinks Successfully

Tip: You might be prompted to enter your computer's username and password (not Dropbox's).

After the correction finished, the Dropbox desktop app need a while to sync, and the Dropbox stopped syncing problem solved. Or restart the Dropbox app to check if it’s solved.

Fix 2. Delete Files or Upgrade Your Dropbox Account

Check if your Dropbox storage space is enough. If your Dropbox is full and it will show you Dropbox is out of space, please upgrade Dropbox account. And the Dropbox storage full will stop Dropbox from syncing files.

If you get this error, it’s better for you to delete unneccessary files in Dropbox folder, or upgrade Dropbox account to get more storage space. Then Dropbox stop syncing.

Fix 3. Close the file Completely

Dropbox will stop syncing files If the files are used by another program, and Dropbox stopped syncing will occurr. Now save and close the file completely once when you’re done, and close the application you’re using. Then Dropbox will sync it to the cloud.

Fix 4. Check Internet Connection

Dropbox syncing stuck and did no any progress? Check your internet connection or create a secure internet connection to ensure Dropbox sync files right away. If there still has connection problem, Dropbox will sync these files once online.

Fix 5. Verify the File Name

Dropbox cannot sync the following files and Dropbox stuck syncing files if you have the following characters in the file name:

/, \, <, >, :, ”, |, ?, and *

And Dropbox will not sync files of the file name over 255 characters.

Rename the file name or shorten the file name to make Dropbox sync files.

Fix 6. Re-sign in to fix Dropbox Stopped Syncing

Sometimes, sign out of your Dropbox account and sign in to your Dropbox again would fix the problem.

Fix 7. Ensure Enough Space on Your Computer

If your computer encounter a low disk space error and Dropbox stopped syncing problem might occur. All that you could do is deleting files to free up space or add another hard drive to expand the storage. Then the Dropbox stuck syncing files will be fixed.

Fix 8. Change File Permissions to Allow Dropbox Access

If your Dropbox stop syncing specific folder, you can go to Dropbox desktop app to see the Dropbox sync issues, and there will list all the files dropbox cannot sync, and its reason why Dropbox stopped syncing.

1. Please click Dropbox icon in system tray, tap Settings icon > View sync issues.

2. And you will see all the files Dropbox cannot sync.

Dropbox Sync Issues

You could change the file permissions according to the following commands:

1. Quit Dropbox.

2. Input the cmd in Windows search box, and select Command Prompt and hit enter.

3. Run the following commands to change file permissions for Dropbox:

  • icacls "C:\Users\YourUserName\Dropbox" /grant "%USERNAME%":(F) /T

  • icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T

  • icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T

Tip: Change the C:\Users\YourUserName\Dropbox to your Dropbox folder location.

Change File Permissions For Dropbox

Change File Permissions For Dropbox 1

Fix 9. Rename File or Folder Name

Dropbox will stop working to sync the files that located in the same location, and the files have the same file name, even the other one appended with the whitespace. And Dropbox will also stop syncing if the folder has the whitespace conflict.

For example “test.txt” and “test .txt” file, “music” and “music “ folder.

Now Rename the File Name or Folder Name to fix Dropbox stopped syncing problem.

Fix 10. Enable DropboxUpdate.exe

Dropbox will stop syncing once the DropboxUpdate.exe disabled. If the DropboxUpdate.exe disabled, you will get the error message: Dropbox will stop syncing soon because it can’t update.

Now you could do these things:

Add Dropbox to firewall or antivirus software white list, as well as the DropboxUpdate.exe.

Or Reinstall Dropbox desktop app to upgrade Dropbox to latest version.

Fix 11. Restart Dropbox desktop app

To fix Dropbox has stopped syncing problem, restart Dropbox app could fix it, it will restart the Dropbox sync engine and sync your files again.

Fix 12. Restart Your Computer

Generally, restart your computer could fix most of the problems and then check if your Dropbox stopped syncing problem solved.

Try Dropbox Alternative to fix Dropbox Stopped Syncing issues

If you still have problems syncing files with Dropbox. It’s highly recommended to try the free Windows backup software CBackup to sync files to Dropbox with simple clicks. Its reliable feature and stable performance attract millions of users.

Note: Ensure you have installed Dropbox desktop app on your computer.

Step 1. Download and execute CBackup, and create an account to sign in.

CBackup Sign Up

Step 2. Go to the My Storage tab, and then click Add Cloud to add your Dropbox account.

Add Cloud

Step 3. Tap Backup Tasks > New Task subsequently.

Create Task

Step 4. Rename the Task Name, and click Add Source button to choose the files you want to sync to Dropbox, click Add Destination to choose Single Cloud > Dropbox and click OK.

Add Source

Step 5. (Optional) tap Schedule to set the Dropbox schedule sync, like Daily, Weekly, Monthly.

Schedule Backup

Step 5. Press the Start Sync button to backup files to Dropbox regularly.

Start Backup

Tip: Options is capable of commenting on the sync task, enable email notification after sync finished or failed.

Now, you can just set it and forget it. Any changes will automatically be synced to Dropbox. And the Dropbox stopped syncing problem will be resolved easily.

The Epilogue

If you encounter Dropbox stopped syncing issues on your computer, please try the 12 solutions to make Dropbox sync again. It’s strongly recommended to try the free Windows backup software - AOMEI Backupper Standard to sync or backup files to Dropbox if you cannot fix the Dropbox syncing stuck problem.