By Nicky / Last Updated March 4, 2021

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User case: My Dropbox is not working

“Yesterday, I turned on my computer and want to open my Dropbox app, but it just stuck on ‘Dropbox is starting’ and the status bar just shows ‘connecting’. However, my Dropbox has been running normally before this. And I haven’t changed any of my settings. Now, I don’t know how to deal with it. Please help me! Thanks in advance!”

Why has Dropbox stopped working?

Dropbox, one of the most used cloud storage services, provides users with 2GB of free cloud storage space and allows users to upload files to the cloud. And then, you are able to access them anywhere on any of your devices including Mac, PC, iPhone, or Android devices.

Dropbox relies on an unrestricted internet connection to back up your files to the cloud via its desktop and mobile clients. As mentioned above, sometimes, you may encounter issues like “Dropbox not working” when using Dropbox. Actually, the “Dropbox not working” issue is very common. The main causes may be client bugs, internet connection, firewall issues, Anti-virus affection, etc.

How to fix the Dropbox not working issue?

If Dropbox suddenly stops working, it would bring big inconvenience to users. This page will provide 5 methods for you to fix the Dropbox not working error with simple steps. If you are having such a problem, relax and just follow the below methods to solve your issue without losing any files now.

Solution 1. Restart Dropbox process

If your dropbox suddenly stops working or becomes unresponsive, the first thing you should do is to check your network. Since Dropbox is online storage, you should make sure there is a stable internet connection at any time.

Internet Connection

Solution 2. Restart Dropbox process

If Dropbox stuck on your computer, you can restart Dropbox by quitting the program completely and starting it again to see if you can fix this error. After closing Dropbox, you'd better restart your computer, then reopen Dropbox.

1. Right-click the Taskbar and select "Task Manager".

2. Look for the Dropbox process in the list.

3. If Dropbox is showing here, select it, right-click and select "End task".

Task Manager

4. If Dropbox is not here or you have ended the task, restart it using the desktop icon or menu item.

Solution 3. Pause your Windows antivirus protection

Sometimes, the antivirus protection in Windows Security will conflict with third-party programs like Dropbox. So you can disable it temporarily and see if Dropbox is able to work normally.

1. Select Start > Settings > Update & Security > Windows Security > Virus & threat protection > Manage settings (or Virus & threat protection settings in previous versions of Windows 10).

2. Switch Real-time protection to Off.

Antivirus

Solution 4. Grant access in Windows firewall

In general, if you are running a Windows system, Windows Firewall may block Dropbox. In this case, you don’t need to turn off the Firewall but you can add this application to the exception list to allow access.

1. Go to Start > Settings > Update & Security > Windows Defender > Open Windows Defender Security Center > Firewall & network protection > Allow an app through firewall.

Allow App

2. In the pop-up dialog, click Change settings, scroll down the list of apps, find Dropbox and check the boxes of Private and Public.

Change Settings

3. Click OK to save the change.

Solution 5. Uninstall and reinstall Dropbox

Uninstalling and reinstalling Dropbox can solve some errors caused by Dropbox clients. And uninstalling Dropbox will not delete your files in Dropbox. So, you can try to reinstall the latest version of Dropbox to see if Dropbox can work normally.

1. Search for and open Control Panel from the Start menu.

2. Search for and select Uninstall a program in the search bar.

3. Find Dropbox here and right-click to select the Uninstall option here.

Uninstall Dropbox

Bouns tip: using Dropbox alternative to protect your computer

When Dropbox goes on strike, you have to spend much more time addressing it, thereby having low working or studying efficiency. Actually, even your Dropbox can’t work normally no matter online or on the application, your account and files are still there, you can use a Dropbox alternative tool - CBackupper to replace Dropbox.

CBackupper is a professional cloud service that allows PC cloud backup, cloud to cloud backup as well as cloud to cloud sync. If you need an offsite backup solution for your Windows PC, it is a good choice. If you need to move files from Dropbox to other cloud storage, it can also provide help. With it, you can add cloud storage like Dropbox, OneDrive, and Google Drive to move files between cloud storage easily.

How to do PC cloud backup via CBackupper

1. Download CBackupper on your computer. Create a CBackupper account freely and sign in.

2. Under the Tasks tab, click New Task.

Create Task

3. Then click Add Source to select the laptop files that you need, and click Start Backup to backup them to AOMEI Cloud.

Start Backup

How to do cloud to cloud backup via CBackupper:

1. Sign in to your CBackupper account. Add and authorize your Dropbox account under the “Clouds” tab.

Add Cloud

2. Click on the “Tasks” tab at the top of the page, then, click the “Create Task” button to create the backup task.

Create Task

3. Name your backup task, click the “Add Source” button to add a Dropbox as the backup source. You can select files that you want to transfer on Dropbox or choose the entire Dropbox as the backup source.

Add Source

4. Similarly, click the “Add Destination” button to add another cloud drive as the backup destination. Then, click "Start Backup” in the lower right corner to perform the task.

Note:

You can click the “Settings” button to set up an automatic transfer task in Specific time/Daily/Weekly/Monthly mode.

You can also enable Email Notification under “Settings”. Then, once the task succeeds or fails, you will receive an email from CBackupper.

You can click the “Settings” button before starting transferring to enjoy “File Filter” features. It can help you exclude certain types of files or contain only specified types of files when transferring.

Conclusion

The 5 most common methods to solve the “Dropbox not working” issue have been shown to you in the contents above, and you can try these methods to solve your problem. Actually, although Dropbox can be an extremely useful storage tool, it’s only helpful when it works.

Many Dropbox users report that they often meet Dropbox problems and cannot guarantee that it will be repaired every time. In this case, you’d better use the best Dropbox alternative - CBackupper. What’s more, it offers a 15-day free trial, don’t hesitate to use it.