By Kelsey / Last Updated March 10, 2021

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Shared Dropbox folder not keep syncing?

“I have an issue with Dropbox shared folder not syncing correctly. A friend has shared a folder with me to which I am an editor. Up till recently, this has worked perfectly. Recently I have realized that I have added new files to the shared folder and they are not showing on my friend’s computer and vice versa.

I can see the folders on both my online Dropbox account and on my PC in the correct shared folder but my friend cannot. Is there a way of fixing this situation, especially as, now that the files are not syncing correctly it will be difficult to work out where edits have taken place or files been added?”

Shared Dropbox folder not syncing

Why is Dropbox not syncing shared folder?

Dropbox is excellent in syncing and sharing files, especially since the sharing function is extremely convenient, it can help users share folders and invite colleagues outside the company and specific users. Folder permissions allow you to decide whether to let others edit or view the data in it, and the file will be updated as people edit.

However, many users recently reported that the shared Dropbox folder not syncing. There are 3 main reasons for this problem:

1. The two accounts have different subscriptions. If one is a normal account and the other is a Plus account, the normal account may not see file changes that exceed its quota.

2. It may be the inability to sync due to the inability of the Dropbox desktop app to run normally.

3. shared account may have deleted itself from the shared folder, and may have an old folder with the same name that is not shared on its account.

How to solve the shared Dropbox folder not syncing?

According to the main reasons for the error, we have compiled the following 8 effective methods to help you solve the problem.

Solution 1. Restart Dropbox process

Why is Dropbox not syncing? In many cases, it is because the Dropbox process has stopped running or is unresponsive, or even frozen. In this case, you can solve the Dropbox not updating shared folder issue by simply restarting the Dropbox process.

Step 1. Right-click the Taskbar and go to Task Manager.

Step 2. Find Dropbox in the list on the Processes tab:

  • If you find Dropbox in the list, click on it and select End task.

  • If there is no Dropbox or the task has ended, use the desktop icon or menu bar to restart it.

Task Manager

Solution 2. Check the shared file

If there is a problem with the files in your shared folder, then Dropbox can recognize them and stop syncing these files. You can check the following aspects according to the prompts:

  • Make sure that the file you need to sync is not open on any computer.

  • Check the name of the shared folder to make sure it does not contain any characters, like “%”, “?”, “#”, “&”, etc.

  • Check whether the account is still a member of the shared folder, or whether the shared file has been removed.

Solution 3. Disable Dropbox selective sync

Dropbox selective sync is a very useful feature, enables it to sync only selected files. If you have enabled selective sync, the shared folder may have stopped syncing. Try to disable the selective sync of Dropbox to solve the Dropbox not syncing shared folder problem.

Step 1. Right-click the Dropbox icon in the Windows taskbar, and go to Settings > Preferences > Sync.

Step 2. Click the Selective Sync button and make sure the shared folder is not selected.

selective sync

Solution 4. Pause your Windows antivirus protection

The Dropbox desktop application sometimes conflicts with the antivirus protection in the Windows security system, which causes some of the Dropbox functions to be unavailable. You can temporarily stop the Windows antivirus protection, and then confirm whether Dropbox can work normally.

Step 1. Click the start button on the desktop, then go to Settings > Update & Security > Windows Security > Virus & threat protection.

Step 2. Toggle the Real-time protection button to Off to try to stop the antivirus software from blocking the Dropbox app.

Antivirus

Solution 5. Allow Dropbox through the computer firewall

For the same reason, Windows Firewall may also prevent Dropbox from syncing shared folders. You can add the Dropbox app to the exception list to allow it to sync files.

Step 1. Open the control panel on PC, go to System and Security > Windows Defender Firewall > Allow an app through firewall.

Allow App

Step 2. In the pop-up dialog box, you can see all the services listed in the Windows firewall allowed/forbidden.

Step 3. Click Change settings and search for Dropbox and check the boxes of Private and Public columns, then click OK to save changes.

Change Settings

Solution 6. Re-install Dropbox

If it is a Dropbox client problem that causes that shared Dropbox folder not showing up on the desktop or not syncing, uninstalling and reinstalling the latest version of Dropbox can solve some errors.

Step 1. Go to Settings > Apps > Apps & features, and then choose Dropbox in the right panel, click Uninstall to uninstall it.

Uninstall Dropbox

Step 2. Go to the official Dropbox website to download and install the client, and install it. Then restart Dropbox to check if the error is fixed.

Solution 7. Re-share the folder

Maybe the account that wants to sync files no longer has the permission of the shared folder. You can re-share the folder and then sync again.

With website:

Step 1. Log in to the Dropbox website with the account of the owner of the shared folder, and click All files from the left sidebar.

Step 2. Hover the mouse over the name of the shared folder, and then click the share icon (person).

Step 3. Enter the email, name, or group you want to share, and then click Share file/Share folder. The owner of the other account will receive an email and he can receive the permission.

With the Dropbox app:

Step 1. Open the Dropbox folder from your computer, right-click the folder you want to share, and select Share.

Step 2. Enter the email, name, or group you want to share with, and then click Share. The other account owner will receive an email and receive permissions.

Solution 8. Contact with Dropbox support team

If the above methods still do not solve the Dropbox shared folder not syncing problem or you encounter other difficult problems, you can try to seek help from the Dropbox support team.

Enter the Dropbox support page, you can get in touch with the support staff via chat or email. If you choose to send an email, they usually get back to you within one working hour. You need to describe the problem in detail in the description. It is best to attach a picture so that the support team can help you solve the problem as soon as possible.

Bouns tip: Using Dropbox alternative to protect your PC

Although Dropbox has outstanding performance in file storage and sync, a common problem of cloud storage services is that it is not stable. You may also encounter problems such as Dropbox selective sync conflicts and Dropbox not working. If you are tired of dealing with various cloud storage service bugs, you can use the Dropbox client alternative tool- CBackupper.

CBackupper Main Page

If you need to store and protect data on your PC, CBackupper can be said to be the best Dropbox alternative. It is a professional and stable cloud backup tool that supports automatic backup of local files to AOMEI Cloud. Compared with cloud storage services, CBackupper is more versatile and safe. It not only provides incremental backups, file filters, schedule backup, and other methods and functions but also allows users to automatically restore backups to the local.

Let’s learn how to backup PC data to AOMEI Cloud with CBackupper:

Step 1. Download and install the CBackupper client to desktop, and then launch it.

Step 2. Register for a CBackupper account to log in.

Sign In

Step 3. Under the Tasks tab, click the New Task button.

Create Task

Step 4. Then click Add Source to select the PC files that you need, and click Start Backup to store them to AOMEI Cloud.

Start Backup

Conclusion

You can try to fix the shared Dropbox folder not syncing issue via the methods listed above. However, the occurrence of Dropbox errors is often persistent and troublesome. You can switch to CBackupper as an alternative to Dropbox to protect your data.

Besides, CBackupper also supports cloud to cloud backup and cloud to cloud sync services. You can easily and automatically transfer data between clouds. It supports multiple public clouds such as Google Drive, OneDrive, and Dropbox.