How to Solve OneDrive Stuck on Signing in: 7 Ways

How do I fix OneDrive stuck on signing in? The post will provide you with the reason and solutions to solve the problem of not being able to sign in to OneDrive on Windows.


by CBACKUP Lasted Updated April 11, 2024

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Why is my OneDrive stuck on signing in?


Is anyone else having trouble with OneDrive? I am using OneDrive on Windows 10 and it has been stuck on the sign-in screen for ages! Any suggestions to solve this sign-in issue? Thanks a bunch!

- User Case from Microsoft Community

Stuck on Signing in

OneDrive is useful for users to save files online for free, share files, and sync files across different devices. But it also has some problems, like being stuck on signing in or cannot sync files. OneDrive might be stuck on signing in due to various reasons, including network connectivity issues, browser problems, OneDrive software issues, etc.

The post will focus on the issue that OneDrive is stuck on signing in. If you have the same question, you are in the right place. We will show you 7 detailed ways to fix this issue.

How to solve OneDrive stuck on signing in 7 ways

Have you ever encountered the OneDrive error "OneDrive sign in stuck on loading"? Have you tried some common solutions to solve the issue but the error still exists? If you need useful suggestions to fix "OneDrive stuck on signing in on Windows 10/ 11", you can read the following detailed guide.

Way 1: Use Credential Manager to clear stored credentials

If your OneDrive is stuck on signing in on Windows 11/10, you can use the Credential Manager in Windows to clear OneDrive stored credentials. It can be a troubleshooting way to address issues related to stored credentials or cached login information. Clearing the stored credentials through the Credential Manager can ensure that you input the correct login information when prompted, allowing you to establish a fresh connection with OneDrive.

1. Input Credential Manager in Windows search and click Open.

2. Click on Windows Credentials under Manage your credentials, and navigate to the General Credentials tab.

Office OneDrive Credentials

3. Select OneDrive Cached Credential section and click the arrow on the right side.

4. Click on the Remove option and after that restart OneDrive to sign in again.

OneDrive Cached Credential

Way 2: Reset OneDrive

If you can't sign into OneDrive, you can try to reset OneDrive. Resetting OneDrive can solve various syncing issues. You have to know that resetting OneDrive will disconnect it from your computer, and you'll need to set it up again. So before you proceed, ensure that you have synced all files to OneDrive to avoid any data loss.

1. Right-click on OneDrive icon in the taskbar > select Quit OneDrive and then click Close OneDrive.

Quit OneDrive

2. Press the Windows key + R to open the Run dialog box.

3. Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and then press Enter.

Run Reset Command

4. After the reset, you will need to relaunch OneDrive by searching for OneDrive in the Start menu on Windows and then signing in.

Way 3: Unlink OneDrive

When OneDrive is stuck on the sign-in page, OneDrive won't sign in for ages. There is a way you can try, that is, unlink your OneDrive. When you unlink your PC from OneDrive, it will stop OneDrive from syncing files and folders. However, your files will remain in the OneDrive folder on your PC, but they won't be synced to the cloud anymore.

1. Right-click the OneDrive cloud icon in the taskbar.

2. Click on Help & Settings and select Settings > in the Account tab, and click Unlink this PC.

Unlink This PC OneDrive Account

3. Click Unlink account to let OneDrive unlink from your PC.

Unlink Account Confirm

Way 4: Update OneDrive

If you encounter "OneDrive stuck on signing in after password change", you can check your OneDrive version first. Here is the guide to update your OneDrive.

1. Click OneDrive in the taskbar.

2. Choose Settings under the menu of Help & Settings.

3. Click the About tab and find OneDrive version link.

OneDrive Version

4. Click the link and check your OneDrive version. (If your version is not the latest, you can click Download OneDrive for Windows to update your OneDrive)

Support New Version

Way 5. Disable Proxy Settings

Additionally, it's advisable to disable any proxy connections on your PC to see if it resolves the issue.

1. Press the Windows key + R to open the Run. Type in inetcpl.cpl and then press Enter.

2. Navigate to the Connections tab > locate and click on LAN settings.

LAN Setting

3. Uncheck the checkbox that reads, Use a proxy server for your LAN, and ensure that the option for Automatically detect settings is checked.

LAN Setting

4. Apply the changes by clicking OK.

Way 6: Clear OneDrive cache

In some cases, a large cache might corrupt your system's performance. By uninstalling and reinstalling OneDrive, and clearing the OneDrive cache can help improve system performance and solve some common problems, such as, OneDrive not running on Windows 10.

1. Press Windows Key + X and select Apps and Features from the menu.

2. Find Microsoft OneDrive in the list of installed apps.

3. Click on OneDrive and then select Uninstall.

OneDrive Uninstall

4. Visit the official Microsoft OneDrive website to download the latest version of the OneDrive.

5. Install OneDrive and then set up OneDrive by signing in with your Microsoft account.

Way 7: Modify registry editor

Specific issues with OneDrive can be resolved by making changes to the registry. This might involve adjusting certain settings that can potentially resolve issues related to synchronization and performance of OneDrive.

1. Press Windows key + R to open Run window.

2. Type regedit to open Registry Editor.

3. Follow the path below to find OneDrive:


4. Right-click the OneDirve folder > choose Delete and finally, restart OneDrive.

Registry Editor

Further reading: Sync files to OneDrive error-free using CBackup

OneDrive may bring unexpected errors when you need to access your files. Besides the issue of OneDrive stuck on signing in above, you may encounter the problem, like, OneDrive keeping crashing, can't access OneDrive files, and so on.

Fortunately, there is one way to help you use OneDrive error-free. By using free cloud backup service CBackup, you can backup and restore your files in OneDrive zero-error. It helps you to automatically sync/backup local folders to OneDrive and you can easily restore those data when you need them.

1. Download the CBackup application on your PC. Upon installation, launch the program.

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

2. Sign up and then sign in using your registered CBackup account.

3. Navigate to the Storage section > select the OneDrive option, and then click Authorize Now. Follow the prompts to log in to your OneDrive account and grant CBackup the necessary access permissions.

Select OneDrive

4. Click on the Sync option and then choose Sync PC to Public Cloud.

Choose PC to Public Cloud

5. Select the specific files you wish to synchronize to your OneDrive account. Once the files are chosen, designate a target OneDrive folder.

Sync Files to OneDrive

6. (Optional) Click Settings > Scheduler > Set a Sync schedule for automated Sync and choose time to set an automatic sync task.

Sync Schedule Pro

7. Finally, initiate the synchronization process by clicking Start Sync.

Notes:✎...More CBackup functions may be helpful to you:
You can use it to combine OneDrive accounts you have to increase your free storage space.
You can not only backup files to OneDrive/Google Drive/Dropbox, you can also backup files to CBackup Cloud with 10GB of free storage space.


When your OneDrive is stuck on signing in, you can check your internet connection first and follow the solutions above to fix it. If you don't want to struggle with OneDrive multiple errors, you can try the recommended tool CBackup to sync your files to OneDrive error-free. You can auto sync computer to Google Drive, Dropbox, and more cloud drives with this tool.

CBACKUP · Editor
CBACKUP is an editorial team of CBackup. They give users help documents and many excellent articles covering cloud backup and sync issues, and provide cost-effective cloud backup services. They are pleased to help you solve cloud backup problems. Please feel free to contact CBACKUP editorial team with any questions.

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