By Ailsa twitter/ Last Updated February 28, 2022

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Stuck on OneDrive is Updating Files?

OneDrive is Updating Files and Stuck

OneDrive has been stuck on "OneDrive is updating files..." for the past few days like the below screenshot. I have reinstalled it, and then it synced stuff for a bit, but then again got stuck on this message. As you can see in the screenshot, the last item was synced on 28th, which was a day after I reinstalled the program. What should I do?

- Question from

OneDrive Is Updating Files

If you stuck on OneDrive is updating files situation for few days, and OneDrive not updating actually, here are some causes for you to troubleshoot the problem and provide 8 ways to fix OneDrive always processing changes or OneDrive keeps updating files.


6 Causes to OneDrive is Updating Files

There are some causes that make OneDrive stuck updating files:

  • Invalid characters or names in the file name or file path.

  • The file is used by other applications.

  • Bad network connection.

  • The uploaded file size is too big.

  • Running a OneDrive older version.

  • OneDrive is full and doesn’t have enough cloud storage to store files.

Now, follow the below solutions to fix OneDrive is updating files.

8 Easy Ways to Fix OneDrive Not Updating Problem

Here are 8 proven solutions for you to solve this annoying problem, and the detailed steps listed below. Please keep reading.

Way 1. Check If You Have A Long File Path or Invalid Characters

OneDrive can only sync the files and folders, which the file name (folder name) or file path (folder path) no more than 400 characters. If your the file or folder is over the limitation, your OneDrive will be stuck on updating files situation.

Hence, please short the file name (folder name) and file path (folder path) to update OneDrive files to the website.

Besides, it’s necessary to check invalid characters and invalid names in OneDrive file name and folder name, because the invalid characters and invalid names will prevent OneDrive from syncing.

  • Invalid characters:

OneDrive for home does not support:  " * : < > ? / \ | (as well as leading and trailing spaces)

OneDrive for work or school does not support: ~ " # % & * : < > ? / \ { | }. (as well as leading and trailing spaces)

  • Invalid names:

.lock, CON, PRN, AUX, NUL, COM0 - COM9, LPT0 - LPT9, _vti_, desktop.ini and any file names starting with ~$.

Way 2. Close All Other Applications

Sometimes, the OneDrive sync process will be stuck on OneDrive is updating files problem especially there are other application use the file or folder that OneDrive is syncing, and the file or folder will be locked and cannot sync to OneDrive. To solve this problem, just close all the applications that may use the OneDrive files.

Way 3. Check the File Size Limitation

The individual file size is limited to 250 GB for OneDrive. If you upload the file over the limitation, OneDrive will stop syncing the files to the OneDrive server, and all you need to do is remove the file from OneDrive folder, and keep it in another location for security.

Way 4. Wait, or Pause and Resume Syncing

If you are syncing a large file to OneDrive or sync a lot of new files to OneDrive, OneDrive will take a long time to sync, just wait the OneDrive sync process to complete.

Or you could pause the OneDrive sync and resume syncing to restart OneDrive sync engine to sync all the files again.

1. Click the OneDrive icon on the system tray or menu bar, then select Help & Settings > Pause Syncing, then choose 2 hours, 4 hours or 24 hours to stop syncing process.

OneDrive Pause Syncing

2. Then go OneDrive Help & Settings > Resume Syncing to reopen OneDrive sync engine and all the files should be synced after a while.

OneDrive Resume Syncing

Now, OneDrive is updating files should be fixed.

Way 5. Update OneDrive to Latest Version

There are chances that you might run a OneDrive older version to sync your files and folders, and the older version bugs might prevent you from syncing your files and folders correctly. So, it’s highly recommended to try to update OneDrive, and you could sync files with the OneDrive latest version, and the bugs should be fixed by the OneDrive latest version, and you could check if your OneDrive is updating files resolved.

Please download the latest version of OneDrive desktop app, and double-click the OneDriveSetup.exe or OneDrive.pkg to install your OneDrive on Windows or Mac.

Way 6. Change Bandwidth Settings

Ensure you are not limit the download rate and upload rate for OneDrive sync app. Follow the steps to check:

Please select OneDrive icon > Help & Settings > Settings > Network.

Then tick the Don’t limit option for both Download Rate and Upload Rate.

Onedrive Don't Limit Upload And Download Rate

If you limit Download Rate and Upload Rate before, you will find OneDrive is updating files now after change bandwidth settings, all OneDrive files will be synced to OneDrive after a short time.


Way 7. Reset/Restart OneDrive

Reset OneDrive solves OneDrive sync problems sometimes, and it will reset all OneDrive settings, then do a full sync for OneDrive.

Reset/Restart OneDrive on Windows

Press Win + R key combination to open the Run dialog, then copy and paste one of the following and hit Enter.

  • %localappdata%\Microsoft\OneDrive\onedrive.exe /reset 

  • C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

Reset OneDrive

Then open OneDrive manually.

Now, the OneDrive stuck updating files should be fixed.

Reset OneDrive on Mac

1. Select the OneDrive icon in the top tray, then select Settings > Quit OneDrive.

2. Find OneDrive in your Applications folder.

3. Right-click OneDrive and select Show Package Contents.

4. Browse to the Contents > Resources folder.

5. Double-click ResetOneDriveApp.command or ResetOneDriveAppStandalone.command.

6. Start OneDrive manually and set up the process of OneDrive sync.

Way 8. Get More OneDrive Cloud Storage Space

You might meet the OneDrive full probelm if you stuck on OneDrive is updating files. As you know, OneDrive only provide 5GB free cloud storage for users, the free cloud storage will be filled up quickly if you use OneDrive as backup.

1. Please tap the OneDrive icon on system tray or menu bar, select Help & Settings > Settings.

2. Select the Account tab, then it will show you the details of your OneDrive cloud usage.

Onedrive Account Usage

If you find OneDrive is updating files stuck due to OneDrive full problem, there are 2 ways to gain more OneDrive cloud storage:

  • Upgrade OneDrive plan to OneDrive standalone 100GB for $1.9 per month, or other OneDrive plans or Microsoft 365 plans, etc.

  • Increase OneDrive cloud storage for free by merging multiple OneDrive accounts into a big storage pool if you don’t want to upgrade right now.

Increase OneDrive Cloud Storage for Free

It’s highly recommended to try the free cloud backup service CBackup, which helps you to merge multiple OneDrive accounts to increase OneDrive cloud storage, and you could get 100GB free cloud storage, even unlimited cloud storage.

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Note: please ensure you have logged in to your OneDrive account before increasing OneDrive space, or you will be prompted to log in in the below step 2.

Here are the steps to increase OneDrive cloud storage for free with CBackup:

1. Please create a new CBackup account and sign in to CBackup Desktop app.

Sign In

2. Select the My Storage tab on the left side, then click Add Cloud, and select OneDrive and click Add. Then grant authority to CBackup to access the OneDrive files.

Add Cloud

3. Edit the settings for OneDrive, like Display Name and Storage Path, tick the Note option, and click OK.

Complete OneDrive Info

4. Repeat the above process to add your other OneDrive accounts to CBackup.

5. Choose the My Storage tab, then click Plus icon and choose New Combined Cloud.

My Storage New Combined Cloud

6. Modify the Combined Cloud Name, and tick all the OneDrive accounts you added before, then click Next, then use the up or down triangle icon to determine the order to store backup files, and click OK.

Tick All Onedrive Accounts

Until now, the OneDrive cloud storage space has been increased for free with simple clicks. Besides, CBackup provides the following convenience for OneDrive:

  • Backup files to OneDrive easily.

  • Backup files to OneDrive hybrid cloud.

  • Cloud to cloud backup will help you backup files from one cloud to another easily and you could use the Version Cleanup to manage your backup versions.

  • Cloud to cloud sync enables you to transfer files from one cloud to another directly without downloading and uploading. It’s very useful especially when you want to change the cloud drives.

  • It supports different OneDrive accounts, OneDrive personal accounts, OneDrive business accounts, etc.

  • Free 10GB cloud storage space of CBackup Cloud.

The Epilogue

OneDrive is updating files but it stuck for few days, How to fix it? There are 8 easy ways for you to solve OneDrive keeps updating files issues. Just find the right way to solve this problem easily. If your OneDrive is full, you could use CBackup to get more free cloud stroage space by combining multiple OneDrive accounts easily. Besides, if you encounter OneDrive error 0x8004de40, the CBackup also helps you to backup files to OneDrive safely.

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