By Kelsey twitter / Last Updated June 8, 2021


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OneDrive stuck on processing changes?

"My OneDrive on Mac and Windows PC that often get stuck on processing changes, it often happens when you try to change locations of the main folder. I also cannot find any files in my OneDrive system that are not check-marked green as synced. After restarting my computer, OneDrive indicates that 15 files are not up to date and then it soon reverts to ‘Processing 10 changes’. How can I fix the OneDrive stuck on 'Processing changes'?"

OneDrive Stuck On Processing Changes

Why OneDrive stuck on processing changes?

There seem to be many reports that OneDrive is stuck on "Processing changes" state. This is a very common problem. When your OneDrive or OneDrive for Business stuck on "processing changes", it may be caused by the following reasons.

  • You have opened an online file, and are using the Files On-Demand.

  • You are syncing many files.

  • You are trying to sync very large files, such as videos or Outlook PST or OST offline files.

  • Unknown/hidden files cause errors, some temporary files or hidden files may prevent synchronization.

  • OneDrive storage space is insufficient.

8 fixes to OneDrive is processing changes

This chapter summarizes several of the most effective ways to deal with this problem. You can follow the specific steps to try to fix it so that OneDrive can resume normal synchronization.

Method 1. Change the location of the OneDrive folder

Step 1. Right-click the OneDrive icon in the notification area or taskbar and select Settings.

Step 2. Click on Unlink OneDrive under the Account tab.

Unlink OneDrive

Step 3. Then follow the setup process to choose a new drive or location, and wait for the files to download to the new location.

Method 2. Confirm that OneDrive is connected to Windows

After you sign in with your OneDrive account on your computer, it should automatically connect to your copy of Windows 10. However, the process may be interrupted for some reason and cause the OneDrive “Processing changes” stuck. If this happens, you must manually connect the two accounts.

Step 1. Press the “Win+I” key to open the Settings window, click Accounts > Email & accounts, and then select Add an account in the right panel.

Add an account

Step 2. Enter your login credentials to add your OneDrive account.

Step 3. Re-initiate the syncing process to check if the problem is resolved.

Method 3. Check the file size

OneDrive also has its limitations. When your OneDrive cannot complete the synchronization, the file may be too large. You cannot sync files larger than 10GB through OneDrive. You need to check whether the large files to be synced exceed 10GB. If it is larger than 10GB, you must use WinRar or other compression services to compress it before uploading.

Method 4. Check if you have enough space

To ensure that files can be synchronized to OneDrive normally, you need to confirm that there is enough disk space on your computer. Because when you want to access files stored in the OneDrive cloud through the client, these files also need to be stored on the local hard drive. If the sync process is deadlocked, you need to check if there is enough free space on the disk to store all the OneDrive files.

Method 5. Reconnect your OneDrive account

Step1. Right-click the OneDrive icon in the notification area or taskbar to go to Settings.

Step 2. Head over to the Account tab, and click Unlink this PC to disconnect your OneDrive account from your Windows PC.

OneDrive Unlink this PC

Step 3. Then restart your computer, and go to OneDrive to enter account information to reconnect your OneDrive account.

Method 6. Erase the special files

On the forum, some users stated that they tried to erase the 000A0000-A000-A000-0A0A-00000A0A000A OneDrive file and successfully solved this problem. You can also find it in the OneDrive folder and delete it to solve OneDrive stuck on “Processing changes”.

Method 7. Reset OneDrive

Resetting Microsoft OneDrive can solve all kinds of problems during synchronization sometimes. If the above methods do not solve the problem, try to reset all settings of OneDrive.

Note: Resetting OneDrive will disconnect all your existing sync connections, and resetting OneDrive on your computer will not lose any file or data.

Step 1. Press the "Win+R" key to open the running window.

Step 2. Paste %localappdata%\Microsoft\OneDrive\onedrive.exe /reset into the dialog box and click OK.

Reset OneDrive

If it says "Windows connot find", please copy and paste C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset, and then click OK.

Step 3. Click the Windows icon on the desktop, type OneDrive in the search box, and then click the OneDrive desktop application to restart OneDrive manually.

Step 4. Open your OneDrive and see if it is syncing again.

Method 8. Change OneDrive Root Folder Permissions

To fix OneDrive stuck on processing changes problem, there is another way that proven by forums users, Change OneDrive root folder permissions to get full control:

1. Please open OneDrive folder, and right click that folder, choose Properties > Security > Advanced.

Onedrive Folder Properties Advanced

2. Then check if your account has full control, or double click your account to change permissions, then tick the option "Replace all child object permission entries with inheritable permission entries from this object", and click OK.

Onedrive Folder Full Control

Then your OneDrive stuck on processing changes problem will be fixed.

Bonus tip: Try More Stable Cloud Backup Service

Many factors cause OneDrive “Processing changes” stuck. When you don't know the cause of the error, the above methods may not successfully solve the problem. Besides, as a storage service supporting the system, OneDrive is more error-prone than most other services, such as "OneDrive isn't connected", "OneDrive not syncing", etc. It may take you a lot of time to deal with these issues.

If you cannot resolve this error smoothly and want to avoid encountering other errors, you try OneDrive alternative, the free cloud backup service CBackup, which helps you easily transfer files from PC to OneDrive and other cloud drives (Google Drive, Dropbox, etc.).

CBackup Main Page

Step 1. Please create a free CBackup account, download and install the CBackup app, sign in with your account.

Sign In

Step 2. Select My Storage > Add Cloud, and choose the OneDrive and click Add. Then follow the instructions to go to the OneDrive website to grant access to CBackup. You could add more cloud drive accounts in the same way.

My Storage Add Cloud

Step 3. After adding, click the Backup Tasks tab on the left side and click the New Task button.

Create Task

Step 4. Name your backup task, click the Add Source button to select files from your Windows PC. Similarly, click Add Destination to choose OneDrive as the backup targert location.

Add Source

Step 5. Finally, click Start Backup to backup files to OneDrive from your PC.

Start Backup Files to OneDrive

Before pressing start backup, you could set up the following settings (tap Settings button at the bottom left):

  • The Schedule option permits you to backup Dropbox to Google Drive, OneDrive, or other clouds at a specific time, Daily, Weekly, or Monthly. And you could perform Dropbox schedule sync as you want.

  • Email Notification will send you the email once the backup task successfully or fails.

  • Version Cleanup is capable of keeping the Dropbox file versions as you want, you could keep all the Dropbox file versions, keep versions within the days you specified or keep the number of versions you customized. It’s easy for you to perform Dropbox version control.

  • File Filter enables you to include or exclude certain files while backing up.

Backup Settings Schedule

Besides, CBackup also provides free cloud to cloud backup services. If you switch to other cloud storage services such as Google Drive and Dropbox for use, then you can directly back up files on OneDrive to another cloud drive through Backup.

In the end

What if you encounter the OneDrive stuck on processing changes problem while syncing files? This article hints at the cause of the problem and provides 8 effective and useful solutions to solve the problem. We suggest you switch to a more stable cloud storage service and use CBackup to back up your OneDrive data.