By Kelsey twitter/ Last Updated October 14, 2021

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OneDrive isn't Connected!

“Recently I have noticed an odd behavior pattern with the OneDrive desktop client, specifically when a user logs into a local profile for the first time. The OneDrive icon will be grey (of course) and unsynced, but when the user clicks the task tray icon to sign in they just get 'OneDrive isn't Connected' on Windows 7, and no prompt to sign in. Is there any solution to fix this OneDrive not connecting problem?”

Onedrive isn't connected

If you're experiencing a similar OneDrive problem of being unable to connect and sign in, don't worry, reading this article will solve the problem.

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Why OneDrive Unable to Sign in and Connect?

OneDrive is a cloud storage service owned by Microsoft. It can safely store all your important files and access them from anywhere. OneDrive is an excellent cloud service, but due to its cloud-based character, it sometimes has errors. OneDrive isn’t connected when signing in is a problem that many users encounter when using OneDrive. Usually, the following reasons may cause can't sign into OneDrive:

  • Operating system error update.

  • Not connected to a good network.

  • The version of the program you are running is too old.

  • An error occurred in the connection between Microsoft and the operating system.

These fuses are not really difficult to solve, let's fix the OneDrive isn't connect when signing out by the following methods.

How to Fix the “OneDrive isn’t Connected” issue?

There are various reasons that OneDrive stuck at signing in. The following methods are all effective measures to solve this problem.

Method 1. Check the internet connection

If OneDrive stuck on signing in, this situation is most likely caused by an incorrect or unstable network connection. First, you need to confirm your Internet connection using the following two methods.

Check if your power supply is connected properly. If it is a wireless connection, make sure that the router is up and running. You can also reconnect to the network by restarting the router.

Start the browser and open a few web pages at will. If the browser can successfully load these pages at normal speed, it means that your network connection is normal.

If there is a problem with the network, you can go to Settings > Network & Internet, click Network troubleshooter to diagnose and fix the problem.

Network troubleshooter

Method 2. Restart OneDrive client

The OneDrive not signing in problem may be caused by an error in the current boot process. Try to restart OneDrive running normally.

Step 1. Click the OneDrive button in the lower right corner of the desktop, click the More option, and then choose Close OneDrive.

close OneDrive

Step 2. Click the desktop Start button. Search OneDrive, and then select the top result to restart the client.

Method 3. Update OneDrive manually

Although the OneDrive app can be updated automatically, some users will turn off automatic updates. Outdated clients can cause many problems. If you can't sign into OneDrive, this requires you to manually update the OneDrive app.

Step 1. Go to the OneDrive website, click Download, and install the latest client to the computer.

OneDrive Download files

Step 2. Click Start on the computer. Search OneDrive, click on the topmost result to start it.

Method 4. Disable security features

In rare cases, antivirus and firewalls may also prevent OneDrive from functioning properly. If you suspect that this is the cause of OneDrive signing in stuck, temporarily disable these security features to confirm.

Disable antivirus software

Step 1. Navigate to Windows Security, click Virus & threat protection on the left, then find Manage settings at the bottom and click.

Virus & threat protection Manage settings

Step 2. Turn off the switch under Real-time Protection.

disable Windows defender antivirus

Disable firewall

Step 1. Navigate to Windows Security, click Firewall & network protection on the left, then click Private network to continue.

Private network

Step 2. Turn off the switch under Windows Defender Firewall.

disable Windows defender firewall

Method 5. Disable proxy settings

OneDrive does not support proxy authentication, which may also be the reason for OneDrive isn’t connected on Windows 10. You can temporarily disable this feature to see if it resolves the OneDrive isn't connected after password change.

Step 1. Go to Settings > Network & Internet > Proxy.

Step 2. Under Automatically proxy setup,

  • Automatically detect settings: turn on,

  • Use setup script: turn off.

Under Manual proxy setup,

  • Use a proxy server switch: turn off.

disable Proxy Settings

Method 6. Reset OneDrive application

You can try to reset OneDrive, this method can effectively fix multiple OneDrive errors, including OneDrive won't sign in.

Step 1. Click the Start button, search for Command prompt, right-click it, and select Run as administrator.

Step 2. Then enter %localappdata%\Microsoft\OneDrive\onedrive.exe /reset, and then press Enter.

Reset OneDrive type command

Step 3. Then restart OneDrive and try to connect to your account.

3 Tips to OneDrive connection and sync problems

If your OneDrive connection and sync problem are not successfully resolved, it may be caused by more complicated reasons. Don't worry, we provide 3 workarounds to help you, you can sync and store files to the cloud just as successfully.

Tip 1. Change to Other Storage Solutions Instead of OneDrive

Many users find that using the OneDrive desktop client often encounters problems, like the "OneDrive backup tab missing" issue, "OneDrive not syncing" issue, etc. are some common problems. If you are tired of spending time handling OneDrive errors, you can try switching to another storage solution or backup data from OneDrive to another cloud drive for use. Google Drive and Dropbox, which are also cloud storage services, are good choices.

When replacing a cloud disk, you can use FREE CBackup to directly back up the data in OneDrive to the new cloud disk account.

  • CBackup provides professional cloud backup and sync services. With it, you can easily back up and sync one cloud drive to another.

  • It supports users to back up computer files to your familiar cloud drives in a professional way, such as OneDrive, Google Drive, and Dropbox. If the cloud drive you are using fails, you can use CBackup to replace the client.

  • It can also combine cloud storage on the accounts into a larger backup space for you.

The following steps will use a OneDrive account and a Google Drive account as examples to show how to use CBackup for cloud to cloud backup.

Step 1. Get started to register an account on the homepage of CBackup and sign in.

Sign Up

Step 2. Click My Storage as shown, choose OneDrive and Google Drive to add separately, and click Add to confirm.

Add OneDrive

Step 3. To create a cloud to cloud backup task, you need to click New Task under the Backup Tasks tab.

Create Task

Tip: You can also sync OneDrive to another cloud drive account with CBackup, just go to Sync Task and create sync tasks.

Step 4. Then click Add Source, select OneDrive as the transfer source, then click Add Destination, select Google Drive as the backup destination, and click Start Backup to start the task.

Migrate OneDrive to Google Drive

Tip 2. Contact the OneDrive Support Team

You can contact Microsoft's technical support team and seek their help. It is possible that your OneDrive error is caused by more complicated reasons. You can go to the support page and contact the staff with your Microsoft account. You need to provide a description of the problem encountered. The support team will help you solve the problem based on your server address, error code information, and information about further issues with your account.

OneDrive Support

Tip 3. Turn to Zero-error OneDrive Alternative to Avoid Problems Thoroughly

Compared with cloud storage services such as OneDrive, cloud backup services are more stable and secure. You can use professional Windows PC cloud backup, such as the CBackup, to replace OneDrive. It's the best desktop app to back up your computer to OneDrive, and it can perfectly replace the OneDrive client.

It not only provides users with more diverse and professional automatic cloud backup methods but also provides larger cloud backup space for free. Free users can back up their PC files to their OneDrive account and a huge backup space of CBackup Cloud (10GB free here) through CBackup.

Besides, if users have more backup requirements, CBackup provides a safer and longer-lasting cloud backup space at a very low price. Download now, you can use this tool for free and enjoy a stable, safe, and cost-effective cloud backup service.

Sign In

Note: CBackup provides the most advanced services to ensure the security of your data. You don't need to worry about data leakage. In addition, CBackup has already met the requirements of the GDPR.


Under normal circumstances, the "OneDrive isn't connected" issue can be repaired according to several methods mentioned in the article. If you are tired of constantly spending time solving various problems of OneDrive, you can replace it with other cloud storage services. And you can use CBackup to backup OneDrive data to other cloud drives.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

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