By Jonna twitter/ Last Updated August 16, 2023

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

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Google docs didn't save my work

“I was planning on starting my next story using Google Docs (via my Note 2 with a Bluetooth keyboard). But twice this week while just making notes I have lost work for Google Docs not saving/updating properly. Very frustrating! Not sure what's going on but my confidence is shattered with Docs, which I used to think was very handy. Anyone else has this problem? Anyone has a better more reliable program they use? Thanks.”

Why did my Google Docs not save?

One of the most popular cloud drivers in the world, Google Drive provides a supporting service - Google Docs, you could use it to write, edit, and collaborate for free anywhere. You could access, create, and edit documents from your phone, tablet, or computer anytime, anywhere, even if you are not connected. Does Google Doc automatically save? Another great feature of Google Docs is that it will automatically save all the changes you enter.

Google Docs

However, many Google Docs users report that they have encountered a situation where they cannot save comments in Google Docs. Why is Google Docs not saving? In fact, Google Docs/Google Sheets not working is a common situation, which can be caused by different reasons. There are some possible reasons that cause the Google Docs unsaved changes to Drive Google Docs not saving issue:

🙅‍♂️Wrong network connection

An incorrect or unstable network connection destroys the automatic save function.

👨‍🔧Server problems

Temporary technical problems caused either by use-side network issues or bugs from Google Docs.

👩‍🔬Incorerct file status

Your anti-virus software may remove the files or stop you from saving the files when it recognizes them as harmful files.

🤷‍♀️Disk errors

When you run Google Drive on your device, there is a disk failure, and the server will not be able to recognize and save documents.

How to fix Google Docs not saving changes?

If you're also facing a Google Docs not auto saving problem, read on. We will provide the 5 most effective ways to help you get rid of this problem and you may find a way to fit you.

Method 1. Check the status of the Google Drive server

If there is a temporary problem with your Google Drive server, your Google application may not be able to connect to its server, which may cause Google Docs or sheets not to save. Therefore, you need to check the status of Google Docs first, and most Google services are in the G Suite status dashboard. Click G Suite status Dashboard to see and make sure they're all green.

G Suite Status Dashboard

If you have a problem with your Google server, your best option is to wait for it. In terms of Google's efficiency, this connectivity problem should be resolved within a day. 

Method 2. Enable Offline access

Even if you're working on a document offline, it should save all changes, comments, etc. when you're online. However, Google Docs changes you made may not be saved, if Google Docs doesn't work, you may need to enable offline access. 

Step 1. Click the Docs menu icon and go to Settings.

Click Settings

Step 2. Look for the Offline option and toggle it to enable this option.

Enable Offline

Step 3. Or just click File in the menu bar and select Make available offline from the drop-down menu and your files will be saved offline.

Make Available Offline

Note (features not available offline):
You won't be able to see the edits that online users make to your document.
You can't share documents with others until you reconnect to the Internet.
Spell checking, adding images, and all attachments you may have installed will no longer be available.

Method 3. Ensure there arent pending comments

If you close a page with a draft or comment that hasn't been published yet, a prompt pops up that says Google Docs "Changes you made may not be saved." This is a common mistake, many users forget to upload comments after editing. So you need to check for comments while browsing the document. If you find a comment wasn’t posted, click the Comment button to publish or click Cancel to delete it.

Comment or Cancel

Method 4. Check trash files

Did you or someone else on your team accidentally delete your Google Docs file? How to recover unsaved Google Docs? You could check the trash in your Google Drive account. Go to the  Google Drive web app, find Trash in the left sidebar and in the mobile app's sidebar menu, click and confirm that the file that should be saved is here, and if so, click Restore.

Google Drive Restore

Method 5. Contact with Google Drive specialist

If you are working on a shared document, the administrator may have removed or revoked your editing rights from the document. You need to talk to your administrator and prove your identity to restore authorization. And if you're still using a service that still has problems with Google Sheets not saving, etc, you could also talk to the support team about your problem of unsaved changes to Google Drive and ask them for help.

Step 1. Enter your browser, and go to the Google Drive Help Center.

Step 2. At the bottom of the page, click Contact us.

Google Support Contact Us

Step 3. Choose one of three ways to Request callback, Request chat, and Email support, enter your issue to get support with the Google support team.

Contact Methods

Bonus tip: Backup your Google Drive files in advance

While Google Drive is largely reliable as a cloud storage service, errors such as "Google Drive freezes" and "Google Drive Access Denied" do occur. Changes and comments not saving in Google Docs are also a common problem, and if these problems occur, they can cause Google Drive data to be inaccessible or lost, and you'd better back up Google Drive to another reliable cloud drive in advance or use a Google Drive alternative tool - CBackup, a free cloud backup service. It allows you to add and manage multiple cloud drive accounts on one interface, such as Google Drive, OneDrive, Dropbox. When added, it not only helps you back up Windows PC files to a cloud drive but also makes it easy and fast to move files between cloud disks.

Download CBackup Win 11/10/8.1/8/7/XP
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Step 1. Create a CBackup account freely and sign in to the CBackup desktop app.

Sign Up

Step 2. Under the Storage tab to authorize your cloud drive accounts. Choose the Google Drive and click Authorize Now. Then follow the instructions to go to the Google Drive website to grant access to CBackup.

Select Cloud Drive

Step 3. After adding, you could backup files on Google Drive to other cloud drives via CBackup, then click Backup > Backup Public Cloud to Public Cloud to create a backup task.

Backup Public Cloud to Public Cloud

Step 4. Tick Google Drive as a transfer source and then select another cloud drive as a backup destination.

Start Backup Google Drive to OneDrive

Step 5. Click Start Backup to backup your Google Drive files.

★Tips: You could set up "Settings" at the bottom of the window before starting back up:
You can tick the Scheduler > Set a backup schedule for automated backup option to backup files hourly, daily, weekly, or monthly, etc. it's very useful to backup repeat content.
File Filter will help you exclude or include the file types you like.
Enable email notification will send you an email about the backup progress once the backup is finished.

If stuck in Google Drive for desktop not working and it emergent to backup files to Google Drive, CBackup also could help you out of this trouble. And the free cloud backup service could increase Google Drive storage space for free if your Google Drive storage full.


Solutions for Google Docs not saving changes or comments have been listed above, you could follow these methods according to your situation and try these 6 methods one by one until your Google Docs issue gets solved. If you need to switch to other services to avoid constant problems or need to back up Google Drive files in advance, you could use CBackup, which not only provides Windows PC users with the most professional, safest, and most cost-effective automatic cloud backup service, but also supports free cloud to cloud backup.

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