By Kelsey twitter / Last Updated June 15, 2021

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My Google Drive Freezes!

“Google Drive freezes after a couple of interactions with the page. It keeps me reloading and it sucks when I am trying to get work done. I'm not sure if it is a browser problem, but I hope you can help anyway.”

Fix Google Drive Freezes

Why Does My Google Drive Keep Crashing?

Google Drive has been one of the most popular file storage and sync cloud services in recent years. It can transfer files from the hard drive to the cloud to ensure data security. However, more and more people are beginning to report the problems of Google Drive, including Google Docs keeps freezing, Google Drive "is owner" missing, and so on.

In addition, the crash of Google Drive during use has become the biggest problem for many people. This problem may be caused by Internet problems, service interruption, excessive browser cache, etc. So, how can we fix the Google Drive not running? Keep reading to learn the solution.

6 Ways to Fix Google Drive Crashing or Freezes

Try the following 6 methods, they are all simple and most effective solutions.

Method 1. Clear browser data and cache

The browser will save the cache and temporary Internet files generated during use, but too much accumulation of these data will cause the web page to freeze.

Step 1. Navigate to the Google Chrome of the computer.

Step 2. Click the three-dot in the upper right corner, which is the More icon. Select More tools and click Clear browsing data...

Clear Browsing Data

Step 3. Under the Basic tab, select All time in the Time range.

Step 4. Check "Cookies and other site data" and "Cached images and files". And click CLEAR DATA.

Browser Clear Data

Step 5. After the operation is complete, restart the browser and log in to Google Drive again.

Method 2. Reinstall the Google Drive app

If your Google Drive app crashes on Android, iPhone, Mac, Windows 10, you can try to restart the program. This is the most common but effective method.

On Windows 10:

Step 1. Go to Start > Control Panel > Uninstall a program on the desktop.

uninstall Google Drive

Step 2. Then, navigate to the Google Drive option and right-click on it. After that, click Uninstall and it will uninstall from your PC.

Step 2. Now, open any web browser and go to the Google Drive download page to download the latest Google Drive software. Install and start it in the correct way.

On Android:

Step 1. Open the Google Drive app from Google Play or App store.

Step 2. Click Uninstall to remove your Google Drive app from your phone.

Step 3. Then go to the Google Play or App Store, search Google Drive, and install the app again.

Reinstall Google Drive App

Method 3. Disable Google Drive plugin

Some users will install the Google Drive plugin in their browsers to access and share cloud files. But if the plug-in is not working properly, it will cause that Google Drive crashing.

Step 1. On the Chrome browser, click the More icon in the upper right corner and navigate to Settings > Extensions. Alternatively, type chrome://extensions/ in the address bar.

Chrome Extensions

Step 2. Select Remove or toggle switch under the Google Drive plugin to delete or disable the extension.

Remove Google Drive Plugin

Method 4. Check your internet

Network interruption or unstable status will also have a huge impact on our use of Google Drive. We have to check the network in time and fix its problems.

Step 1. Press the "Win + I" key or enter the Settings window from the Start menu on the desktop.

Step 2. Select Network & Internet, click Status in the taskbar on the left to view the network status.

Step 3. If the network is faulty or unstable, scroll the mouse to find Network troubleshooter, click on it to confirm the problem, and solve it.

Network Troubleshooter

Method 5. Update the Google Chrome

Most websites will stop supporting the old version after the browser is updated. If you are still running an old browser, you may not be able to access Google Drive normally. You can use the following method to update manually.

Step 1. Go to Chrome, click the More icon in the upper right corner, find Help and click, and select About Google Chrome.

About Google Chrome

Step 2. After entering, the browser will automatically start to check whether the version you are running needs to be updated. If there is a newer version, it will start downloading.

Checking For Updates

Step 3. After the browser automatically downloads and installs, click Relaunch. After Chrome restarts, try to log in to Google Drive.

Relaunch

Method 6. Try to access in incognito mode

Using the incognito mode of the browser to visit the website can often help us solve many problems, including Google Drive freezes the computer.

Step 1. Launch Google Chrome on the computer.

Step 2. Click the More icon in the upper right corner, locate to New incognito mode and click.

New Incognito Window

Step 3. Navigate to drive.google.com/drive, sign in to your Google account, the drive may work normally.

Bonus Tip: Switch to Google Drive alternative without any issue

When Google Drive does not work properly, not only will you not be able to access files, but it will also take time to fix the problem.

If you urgently need to back up files to Google Drive when it fails to work, you can actually switch to the Google Drive client instead to back up files to the cloud server. We strongly recommend that you use CBackup, which is a professional cloud backup service to help you protect a large amount of content to the cloud.

You can use CBackup to back up files to popular cloud storage services for free, such as Google Drive, OneDrive, Dropbox, etc. It also supports users to back up Windows PC files to its secure cloud server - CBackup Cloud, so why not download it now and start it? Learn how to backup laptop to Google Drive with CBackup in the next section.

Step 1. Go to CBackup, get started to create an account, and sign in.

CBackup client

Step 2. Go to My Storage and click + > Add Cloud, then choose Google Drive and click Add. Then follow the guide to allow CBackup to access your Google Drive files.

Add Google Drive

Step 3. Go to Backup Tasks, then press the New Task button to create your backup task.

Add Cloud

Step 4. Specify the Task Name, and click Add Source to select folders from the PC that you want to upload to Google Drive. Click Add Destination to select Google Drive as the backup destination.

Add Source

Step 5. Then, press the Start Backup button.

Backup To Google Drive

Backup your Google Drive files in advance

CBackup provides professional cloud-to-cloud backup services. Whether it is on the web or the client, even if your Google Drive crashes, the data saved on the cloud still exists. You can use CBackup to back up Google Drive to other cloud drives in advance. In this way, you don’t need to worry about data loss when Google Drive unable to open file or makes an error. Because you already have a backup in another cloud drive, and you can access the backed-up files from another place.

Step 1. Go to CBackup, and sign in with your account.

Sign Up

Step 2. Add your clouds, even different accounts. Click +> Add Cloud under the My Storage tab, authorize your Google Drive account and another drive account, and click Add.

Add Google Drive

Step 3. Rename the Display Name of your cloud drive and Allocate space for backup, then click the checkbox before Note, and click OK.

Allocated Space Google Drive

Step 4. Click Backup Tasks as shown, then click New Task.

Create Task

Step 5. Click Add Source to add Google Drive as a transfer source, and then click Add Destination to add another cloud drive as a backup destination.

Add Source Destination

Note: You can click File Filter in the Settings, so you can select the files that need to be backed up or filter some files that do not need to be backed up.

File Filter

Step 6. click Start Backup to execute a task.

Transfer Google Drive to OneDrive

Final Words

That’s all about how to fix the "Google Drive freezes or keeps crashing" problem. You can try these methods one by one until your problem is solved. However, you may spend a long time and effort to deal with this problem, and Google Drive may have problems again afterward. Therefore, you can use CBackup to back up Google Drive to other clouds in advance so that you can access the data at any time.