By Kelsey twitter/ Last Updated August 22, 2022

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

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My Google Drive Freezes!

“Google Drive freezes after a couple of interactions with the page. It keeps me reloading and it sucks when I am trying to get work done. I'm not sure if it is a browser problem, but I hope you can help anyway. I want to fix my Google Drive keeps crashing”

Fix Google Drive Freezes

Why Does Google Drive Keep Crashing?

Google Drive has been one of the most popular file storage and sync cloud services in recent years. It can transfer files from the hard drive to the cloud to ensure data security. However, more and more people are beginning to report the problems of Google Drive, including Google Docs keeps freezing, Google Drive "is owner" missing, and so on.

In addition, Google Drive freezing during use has become the biggest problem for many people. Why does Google Docs keep crashing and freezing? This problem may be caused by Internet problems, service interruption, excessive browser cache, etc. So, how can we fix the Google Drive and Google Docs crashing? Keep reading to learn the solution.

6 Ways to Fix Google Drive Crashing or Freezes

Try the following 6 methods, they are all simple and the most effective solutions for Google Drive keeps stopping.

Method 1. Clear browser data and cache

The browser will save the cache and temporary Internet files generated during use, but too much accumulation of these data will cause the web page to freeze.

Step 1. Navigate to the Google Chrome of the computer.

Step 2. Click the three-dot in the upper right corner, which is the More icon. Select More tools and click Clear browsing data...

Clear Browsing Data

Step 3. Under the Basic tab, select All time in the Time range.

Step 4. Check "Cookies and other site data" and "Cached images and files". And click CLEAR DATA.

Browser Clear Data

Step 5. After the operation is complete, restart the browser and log in to Google Drive again.

Method 2. Reinstall the Google Drive app

If your Google Drive app crashes on Android, iPhone, Mac, Windows 10, you can try to restart the program. This is the most common but effective method.

On Windows 10:

Step 1. Go to Start > Control Panel > Uninstall a program on the desktop.

uninstall Google Drive

Step 2. Then, navigate to the Google Drive option and right-click on it. After that, click Uninstall and it will uninstall from your PC.

Step 2. Now, open any web browser and go to the Google Drive download page to download the latest Google Drive software. Install and start it in the correct way.

On Android:

Step 1. Open the Google Drive app from Google Play or App store.

Step 2. Click Uninstall to remove your Google Drive app from your phone.

Step 3. Then go to the Google Play or App Store, search Google Drive, and install the app again.

Reinstall Google Drive App

Method 3. Disable Google Drive plugin

Some users will install the Google Drive plugin in their browsers to access and share cloud files. But if the plug-in is not working properly, it will cause that Google Drive crashing on Windows 10.

Step 1. On the Chrome browser, click the More icon in the upper right corner and navigate to Settings > Extensions. Alternatively, type chrome://extensions/ in the address bar.

Chrome Extensions

Step 2. Select Remove or toggle switch under the Google Drive plugin to delete or disable the extension.

Remove Google Drive Plugin

Method 4. Check your internet

Network interruption or unstable status will also have a huge impact on our use of Google Drive. We have to check the network in time and fix its problems.

Step 1. Press the "Win + I" key or enter the Settings window from the Start menu on the desktop.

Step 2. Select Network & Internet, click Status in the taskbar on the left to view the network status.

Step 3. If the network is faulty or unstable, scroll the mouse to find Network troubleshooter, click on it to confirm the problem, and solve it.

Network Troubleshooter

Method 5. Update the Google Chrome

Most websites will stop supporting the old version after the browser is updated. If you are still running an old browser, you may not be able to access Google Drive normally. You can use the following method to update manually.

Step 1. Go to Chrome, click the More icon in the upper right corner, find Help and click, and select About Google Chrome.

About Google Chrome

Step 2. After entering, the browser will automatically start to check whether the version you are running needs to be updated. If there is a newer version, it will start downloading.

Checking For Updates

Step 3. After the browser automatically downloads and installs, click Relaunch. After Chrome restarts, try to log in to Google Drive.


Method 6. Try to access in incognito mode

Using the incognito mode of the browser to visit the website can often help us solve many problems, including Google Drive freezes the computer.

Step 1. Launch Google Chrome on the computer.

Step 2. Click the More icon in the upper right corner, locate to New incognito mode and click.

New Incognito Window

Step 3. Navigate to, sign in to your Google account, the drive may work normally.

Bonus Tips for Google Drive Freezes

When Google Drive does not work properly, not only will you not be able to access files, but it will also take time to fix the problem.

If you urgently need to upload files to Google Drive when it fails to work, you can actually switch to the Google Drive alternative to sync and back up files to the cloud server. We strongly recommend that you use CBackup as a solution to transfer files to Google Drive, which is a professional cloud backup and sync service to help you protect a large amount of content to the cloud.

Tip 1. Backup and Stnc Entire Computer to Google Drive

You can use CBackup to back up or sync files to popular cloud storage services for free, such as Google Drive, OneDrive, Dropbox, etc. It also supports users to transfer Windows PC files to its secure cloud server - CBackup Cloud. Learn how to sync or backup laptop to Google Drive with CBackup in the next section.

Step 1. Go to CBackup, get started to create an account, and sign in.

Download CBackup Win 11/10/8.1/8/7/XP
Secure Download

CBackup client

Step 2. Go to My Storage and click Add Clouds under Public Cloud, then choose Google Drive and click Add. Then follow the guide to allow CBackup to access your Google Drive files.

My Storage Add Cloud

Select Google Drive

Step 3. Go to Sync tab, then press the Sync PC to Public Cloud button to create your cloud sync task.

Sync PC to Public Cloud

Tip: If you're looking to use Google Drive as a safer backup space, you can click Backup > Backup PC to Public Cloud here to back up your data to the Google Drive Cloud.

Step 4. Specify the Task Name, and select folders from the PC that you want to upload to Google Drive in Source. Then tick Google Drive as the sync destination.

Sync to Google Drive

Step 5. Then, press the Start Sync button to sync computer to Google Drive easily.

★Tips: You could set up the following features in Settings:
In Scheduler, you could transfer files via daily, weekly, monthly or one time only, and it is very useful to upload the same files and folders once they changed.
Email Notification would send you the email after the Sync task finished with a success or failure.
File Filter helps you to exclude or include the file types as you like.

Schedule Sync

Tip 2. Backup your Google Drive files in advance

CBackup provides professional cloud-to-cloud backup services. Whether it is on the web app or the client, even if your Google Drive crashes, the data saved on the cloud still exists. You can use CBackup to back up Google Drive to other cloud drives in advance. In this way, you don’t need to worry about data loss when Google Drive unable to open file or makes an error. Because you already have a backup in another cloud drive, and you can access the backed-up files from another place.

Step 1. Go to CBackup, and sign in with your account.

Sign Up

Step 2. Add your clouds, even different accounts. Click +> Add Cloud under the My Storage tab, authorize your Google Drive account and another drive account, and click Add.

Add Google Drive

Step 3. Rename the Cloud name of your cloud drive and other settings, then click the checkbox before Note, and click OK.

Allocated Space Google Drive

Step 4. Click Backup Tasks as shown, then click New Task.

Create Task

Step 5. Click Add Source to add Google Drive as a transfer source, and then click Add Destination to add another cloud drive as a backup destination.

Add Source Destination

Note: You can click File Filter in the Settings, so you can select the files that need to be backed up or filter some files that do not need to be backed up.

File Filter

Step 6. click Start Backup to backup Google Drive to another cloud.

Transfer Google Drive to OneDrive

Final Words

That’s all about how to fix the "Google Drive freezes or keeps crashing" problem. You can try these methods one by one until your problem is solved. However, you may spend a long time and effort to deal with this problem, and Google Drive may have problems again afterward. Therefore, you can use CBackup to back up Google Drive to other clouds in advance so that you can access the data at any time.

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