Solved: Cannot Download Files from Google Drive (7 Fixes)

There are some possible solutions to fix "cannot download the file from Google Drive" that is provided in this article, and the reasons that may cause this issue will be listed. You can read to correct your problem.


by Jonna Lasted Updated October 19, 2023

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I Can't Download Any Drive File From Chrome


Can't download files from Google Drive!

I am unable to download from Google Drive in Google Chrome. When I right-click on the file and click to download, it's not letting me save it in the proper format. How should I save it?

Many Google users who use Google Drive find that they cannot download files from Google Drive when they need to save data. And there are usually two types of errors that prevent downloading:

Type 1. File viewing and downloading blocked: Sorry, you can't view or download this file at this time.

Google Drive Sorry Download

Type 2. Can't download file from Google Drive access denied: Access to was denied.

Google Drive Access Denied

Before resolving these two errors, understanding the cause of the problem can solve your problem more efficiently.

Why Google Drive Cannot Download Files?

In fact, can’t download files from Google Drive is not a difficult problem. There are two main reasons for this Google Drive download error.

First, Google Drive will limit the number of file downloads. Within 24 hours, if many people visit the file, they may not be able to download the file. This usually occurs in a Google Drive file shared by someone.

The second point may be a problem with the network you are using. Google Drive is a cloud-based storage service. You need to ensure that the network connection is correct and stable to download files from Google Drive normally.

Besides, the browser is not updated to the latest version, wrong recognition of antivirus software, and damaged databases may also cause the Google Drive won't download files problem. 

How to Fix Cannot Download Files from Google Drive?

When there are important files that need to be downloaded from Google Drive but are blocked due to errors, it will annoy users. The following content will provide effective solutions and simple steps to repair the “cannot download from Google Drive” issue.

Method 1. Check internet connection

  • On Windows: Click the Windows icon on the desktop, navigate to the Settings window, and then click Network & Internet and see if your network status is good. If there is a problem with the network connection, scroll down to find "Network troubleshooter" and click to view and fix related issues.

Network troubleshooter

  • On Mac: Click the Apple icon on the desktop, navigate to System Preferences, click Network, and then select the network adapter to check. The status of the Internet connection will be displayed here.

Mac Network Status

Method 2. Add exception for Google Drive

It's likely that if you're experiencing issues with downloading files from Google Drive from its website, there may be a change in your browser Privacy & Security settings. For example, configuring your browser to block third-party cookies can impact how Google Drive functions, as it relies on cookies to manage user access and file downloads. You can proceed with the following steps to add exception for Google Drive on Chrome to fix Google Drive files cannot be downloaded:

Step 1. Open Settings on Chrome, and go to Privacy & Security.

Step 2. Click on the Third-party cookies button, and choose Block third-party cookies.

Step 3. Tap on the Add button next to Allowed to use third-party cookies, then input in the Site field to hit Add.

Add Extension for Google Drive

Method 3. Clear browser cache and data

If too much cache and data accumulate on the browser will also cause webpage loading problems and computer format settings, etc. It is necessary to clean the browser regularly and might fix can't download from Google Drive problem. Here we use Google Chrome as an example to introduce the steps to clear browser cache and data.

Step 1. Click the menu in the upper right corner of the browser and select More Tools.

Step 2. Click Clear browser data and select Any time in the Time range.

Step 3. Check the boxes in front of "Cookies and other site data" and "Cached images and files", and finally click CLEAR DATA in the lower right corner.

Clear Browsing Data

Method 4. Update the browser

Outdated browsers will bring a lot of hidden dangers. Only timely updates can avoid Google Drive download problems as much as possible. Here, we will continue to use Google Chrome as an example to show how to update manually.

Step 1. Click Help at the browser menu, then select About Google Chrome to continue.

Step 2. If you have a newer version, the browser will automatically download the latest version for you.

Step 3. After the update is complete, click Relaunch as shown and Chrome will restart.


Method 5. Reset Google Chrome settings

Incorrect extensions or settings will also cause cannot download files from Google Drive, and resetting Chrome is an effective way to solve this problem. Please be assured that resetting the settings will only log out of your Google account and will not delete your personal information. This method will not cause you any loss.

Step 1. Click Menu > Settings to enter the settings interface of the Chrome browser, scroll to find the Advanced option, and click it to display more settings.

Chrome Settings Advanced

Step 2. Roll the mouse and click Restore settings to their original defaults under Reset and clean up. Then click Reset to confirm.

Restore Settings To Their Original Defaults

Method 6. Disable ad block extension

With the popularity pf ad blockers, some web applications including Google Drive started to inadvertently experiencing unintended issues. If you’re using any ad blocking extension, you can disable it, reload your browser, and try to download files from Google Drive again.

Step 1. Open your browser and head to the menu.

Step 2. Click on the Extensions option, and turn off the ad extensions on browser manually.

Disable Browser Extensions

Method 7. Contact with Google support team

If you don’t know what caused your problem, or none of the above methods can solve your problem, it is recommended that you can contact the Google support team on time. They will usually provide you with accurate help after understanding your situation.

Go to, click Contact us at the bottom of the page, and then choose one of three ways to Request callback, Request chat, and Email support to get in touch with the Google support team.

Google Contact Us

Try Better Way to Protect Your Files - CBackup

Apart from Google Drive cannot download files, you may also encounter other problems while using Google Drive, such as Google Drive freezing or keeping crashing. Constantly repairing takes a lot of time and effort. You'd better try a better way to sync files to Google Drive easily.

CBackup is a professional cloud backup service with outstanding and stable performance in data protection. It supports automatic backup and sync of files on Windows PC to Google Drive, without the need to manually add files that need to be stored each time.

Moreover, If you want to transfer Google Drive to another cloud for data security, CBackup can also help you.

Now you can download the CBackup desktop app to have a try:

Download CBackup Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Let's create a free CBackup account and sign in to the CBackup app.

Step 2. Go to Storage > select Google Drive and Authorize Now. Then follow the on-screen guide to allow CBackup to access your Google Drive files.

Select Google Drive

Step 3. Click the Sync tab, and hit Sync PC to Public Cloud to create a sync task.

Sync PC to Public Cloud

Tips: You could also backup files to Google Drive by clicking the Backup tab on the left, and then choosing Backup PC to Public Cloud

Step 4. You can edit the Task Name to differ from other tasks, and select files from the PC to sync, and select a Google Drive folder as the target location.

Step 5. Press Settings > Scheduler > Set a Sync schedule for automated Sync > choose One time only, and click OK to perform the automatic sync files to Google Drive.

Sync Scheduler

Step 6. Hit Start Sync to sync files to Google Drive easily and safely.

Start Sync Files to Google Drive

Bonus Tip: Increase Google Drive Storage for Free

As a Google Drive user, if you use Google Drive to store important files for a long time, you will definitely worry about insufficient storage space. In addition to ordering storage space, you can also use the CBackup to combine the free space of multiple storage services into a larger backup space. CBackup supports cloud storage services such as Google Drive, OneDrive, and Dropbox, etc.

You can combine the free storage space of multiple Google accounts, or combine the space of different cloud storage services. The following will introduce how to add and merge the space of these accounts in CBackup to increase Google Drive storage space.

Step 1. Sign in to CBackup with your account. Add and authorize your cloud drives under the My Storage tab. 

Note: CBackup is based on the standard OAuth system, which can ensure the security of your account. And you could add as many clouds as you have to CBackup.

Step 2. After adding cloud drives, click Storage > + Add Combined Cloud.

My Storage New Combined Cloud

Step 3. Tick all cloud drives and click Next, then determine the order to store files and then click OK > Combine.

Create New Combined Cloud

All your cloud drives are now concentrated in one place. You can use the combined backup space to back up more important files.

Combined Cloud Details

Besides, for users with heavy backup tasks, CBackup can also provide a more cost-effective PC automatic cloud backup. As a cloud backup software, CBackup has a more professional backup approach and provides automatic data restore, so if your on-premises data is lost or you transfer data to free up hard disk space, you can restore the required files to your computer at any time to continue using it.

CBackup offers huge backup space (1TB or 5TB) of the CBackup Cloud, which you can upgrade to enjoy. And CBackup supports you to recover your data at any time. Launch and experience it now!

Final Words

To solve the problem of "cannot download file from Google Drive", you can try the above methods in your situation according to the reasons listed in the article that may cause the problem to occur. In addition, as a Google Drive user, if you want to have more free storage space, you may wish to use CBackup combined with the free storage of multiple storage services for backup. Or use the CBackup offsite online solution to back up your important local data.

Jonna · Editor
Jonna becomes a professional in the areas of cloud backup and restoration, data protection, etc. after years of learning and researching. She maintains a keen eye for the latest technology trends, ensuring that the information provided is always in step with industry developments.