By Ailsa twitter/ Last Updated February 1, 2023

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
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  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

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Dropbox Your Computer Is Currently Offline

“The desktop app says ‘No internet connection - Your computer is currently offline. Please check your network settings.’ But my computer is not offline and there is most definitely internet - I can access any website through Explorer and Firefox and ALL other web-based applications are running fine?”

“Your computer is currently offline. Please check your network settings.”

Error Message

Have you ever encountered similar problems with “Dropbox your computer is currently offline”, which shows there’s no internet connection or couldn’t contact Dropbox servers? Are you confused about how to fix the Dropbox lost connection error in Windows 10? Read this article and you’ll be guided to fix up the issue with multiple solutions, then your anxiety will be eliminated soon.


Other Dropbox No Internet Connection Errors

Dropbox is a wonderful cloud storage service that is supremely popular among massive users, while there are still various errors that may occur when installing or applying the Dropbox app. The most common one is “Dropbox no internet connection, your computer is currently offline”, which prevents you from backing up or syncing files. In addition, you may face other similar internet errors like this:

  • Your computer is currently offline. Please check your network settings. 

The most common error message you will get when Dropbox is unable to connect to the internet.

  • Dropbox lost connection error. 

Another common internet connection error message.

  • Dropbox error 2.

It basically means you’re not able to connect to the internet using Dropbox.

  • Dropbox error 2 Windows 8.1. 

Error 2 occurs more commonly in Windows 8.1, than in Windows 10.

  • Dropbox stuck on connecting.

It means you’re able to connect to the internet at first, but the connection gets stuck midway.

No matter which Dropbox is not connecting error you are facing above, it is advisable for you all to try the following 11 ways to fix your computer is currently offline in Dropbox quickly and easily. Please keep reading.

11 Fixes to “Dropbox Your Computer Is Currently Offline” in Windows 10

In order to solve the issue “couldn’t connect to Dropbox, check internet connection” in Windows 10, here are 11 fixes you could consider having a try. Please do the specific operations below.

Fix 1. Restart Dropbox process

Restarting the application process is the most universal solution to most of the issues that may appear in Windows. So if you are in trouble with the error Dropbox has no internet connection your computer is currently offline when you are trying to sync or back up files to Dropbox, it is a favorable way to restart your Dropbox process. Here’s how to do it.

Step 1. Press Ctrl + Shift + Esc to open the Task Manager and search for Dropbox under the Processes tab.

Step 2. Right-click on all instances of Dropbox here and select End task.

Task Manager

Step 3. Reboot your computer now and then relaunch Dropbox by clicking or pressing Start or desktop shortcut you may have created to begin the process.

Fix 2. Sign out and sign in again

If restarting Dropbox process doesn’t work for you, you could try to sign out Dropbox app temporarily and sign in with your account again. Maybe there is just something wrong with your account. Please do as follows.

Step 1. Click the Dropbox icon in the system tray.

Step 2. Click the gear icon in Dropbox in the top right corner.

Step 3. Click on Preferences > Account > Unlink this Dropbox tab. 

Unlink This Dropbox

Step 4. To re-link your Dropbox to Windows, click the Dropbox icon, then enter your login information to sign in.

Fix 3. Disable your firewall

What if there’s nothing wrong with your Dropbox account? In order to access Dropbox files or upload your files to Dropbox successfully, you have to disable your windows firewall, which may prevent you from accessing certain applications. Here’s how to do it.

Step 1. Click Start, Go to Search, type firewall, and open Windows Defender Firewall.

Step 2. Locate Allow an app or feature through Windows Defender Firewall.

Allow An App Through Firewall

Step 3. Scroll down through the list of the app to find Dropbox. Tick both Private and Public. Click OK to save the change.

Allow App

Fix 4. Turn off your antivirus

If disabling your windows firewall doesn’t help, try turning off your antivirus temporarily, which may help you complete the installation process of Dropbox without any hinder. You can enable the antivirus setting once you complete the installation process. By the way, this method may only work when there is no internet connection in the process of installing Dropbox. You can try another way in the following content in case of other situations.

Step 1. Open the Windows Start menu and type Windows Security.

Windows Security

Step 2. Find Windows Security and press Enter on the keyboard.

Step 3. Click on Virus & threat protection on the left action bar.

Step 4. Scroll to Virus & threat protection settings and click Manage settings.

Manage Settings

Step 5. Click the toggle button under Real-time protection to turn off Windows Defender Antivirus temporarily.

Turn Off Windows Defender Antivirus

Step 6. Click Yes to confirm the setting, if prompted. 

Fix 5. Disable proxy in Dropbox’s settings

Another way you can try is to disable the proxy in Dropbox’s settings in Windows 10. Some users may set the proxy settings to Auto-detect, which will cause the proxy to interfere with the normal operation of Dropbox. If Dropbox is having difficulties in connecting, try disabling the proxy in Dropbox’s settings as below.

Step 1. Open the Dropbox client and click on the gear icon.

Step 2. Select Preferences > Proxies > Change Auto-Detect to No proxy option.

No Proxy

Fix 6. Restore the network protocols to default settings

In case you still fail to connect to Dropbox in windows 10 and are prompted to check the network connection all the time, please restore the network protocols to default settings. Here’s how to do that:

Step 1. Type cmd in the search box > Launch Command Prompt as an administrator.

Step 2. Type netsh winsock reset catalog > hit Enter.

Netsh Winsock Reset Catalog

Fix 7. Use the offline installer

Besides, there’s a faster way to settle your problem. If you’re having problems with Dropbox connection based on the regular installer, you can download the Dropbox offline installer from Dropbox’s official website. Just run the offline installer, and it should install Dropbox without any internet problems.

Fix 8. Use the App Troubleshooter

Don’t worry if you are unable to connect to Dropbox up to the present time. There’s a handy troubleshooting tool inside Windows 10 that will likely resolve the problem of Dropbox. That tool is Windows 10’s Troubleshooter which is designed to resolve various issues, including this one with Dropbox in Windows 10. Here’s how to run Windows 10’s App Troubleshooter:

Step 1. Click Start and Go to Settings. Navigate to Updates & Security > Troubleshoot.

Step 2. Click Windows Store Apps and choose Run the troubleshooter.

Run The Troubleshooter

Step 3. Wait for the troubleshooter to finish the process.

Step 4. Restart your PC.

Fix 9. Flush DNS

And another thing that could cause Dropbox internet connection issues in your system is DNS. If your DNS settings are set improperly, you won’t be able to use some apps, including Dropbox. In this case, The solution for you is flushing the DNS settings, and resetting them to the normal state. Please do this.

Step 1. Go to Search dialog, type cmd, and open Command Prompt as Administrator. 

Step 1. Type in the following commands, and press Enter after each one:

  • ipconfig /flushdns

  • ipconfig /registerdns

  • ipconfig /release

  • ipconfig /renew

  • NETSH winsock reset catalog

  • NETSH int ipv4 reset reset.log

  • NETSH int ipv6 reset reset.log

  • Exit

Flush DNS

Fix 10. Reinstall Dropbox app

Reinstalling Dropbox app can also be considered as a way to fix couldn’t contact Dropbox servers issue. Sometimes, it may lead to some mistakes when you are using the outdated version of Dropbox. Hence, please uninstall the Dropbox desktop app and reinstall it.

Step 1. Search for and open Control Panel from the Start menu.

Step 2. Search for and select Uninstall a program in the search bar.

Uninstall A Program

Step 3. Find Dropbox here and right-click to select the Uninstall option here.

Step 4. Download the latest version of Dropbox and install it on your Windows PC.

Note: If you meet the Dropbox failed to install or Dropbox failed to uninstall, please ensure you use the correct way to uninstall and install.

Fix 11. Better way to sync files to Dropbox

Providing that Dropbox no internet connection or other errors persist after trying all kinds of ways, how can you avoid Dropbox desktop app errors permanently and backup local files to Dropbox in an easier way for free? The ultimate guide for you is using an alternative to Dropbox to perform cloud storage for computer backup. Here, it is extremely proposed to use CBackup to backup or sync all your files, and even the entire hard drive to the cloud.

Cbackup Main Page

As one of the best free cloud backup services, CBackup allows you to automatically sync or back up the entire hard drive, including all kinds of local files and other resources in your computer. With CBackup, you can enjoy:

Public cloud storage, namely Google Drive, Dropbox, OneDrive, and more.
Free cloud storage of 10 GB for CBackup Cloud, and you could upgrade to 1TB or 5TB at a good price, which is large enough for most individuals in basic uses.
Get free unlimited cloud storage with Combined Cloud. 

So just rest assured to have a try. Here’s how to sync your files to Dropbox with CBackup if your Dropbox lost connection. Please follow it step by step to make it.

Step 1. Download and install the CBackup app on your computer. Create an account and log in with it.

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

Step 2. Click on Storage > choose Dropbox and hit Authorize Now.

Select Dropbox

Note: With the authorization of the cloud drive, CBackup can guarantee your security to the largest extent through its OAuth Authorization System to protect your cloud account and password. So please rest assured to backup or sync files to Dropbox or other cloud drives with CBackup. 

Step 3. Then click Sync PC to Public Cloud under the Sync tab to create a PC to cloud sync task.

Sync PC to Public Cloud

Step 3. Select the files you need to sync in the Source tab, to the cloud. Choose Dropbox as the destination. After selecting, click Start Sync to sync files to Dropbox quickly.

Backup Files to Google Drive

Note: You could set up the Settings on the bottom left, to enable Dropbox schedule sync and run it hourly, daily, weekly, monthly, or even one time only, saving your configure time every time you need to sync; and enable file filter to sync any files and folders to Dropbox; as well as the email notification.

Sync Scheduler

If you would like to enjoy other functions or services in addition to syncing files, there are several extra wonderful features of CBackup to help you:

CBackup allows you to backup files to Google Drive, Dropbox, OneDrive, CBackup Cloud, combined cloud, and other clouds quickly.
It supports Cloud to Cloud backup and sync automatically, which is highly efficient and secure.
It can help you restore data from clouds at any time with lightning speed. And it enables you to restore data to the original place or any other place.
You can get unlimited free cloud storage by combining all the idle cloud storage with CBackup.

Final Words

In the end, you cloud choose any method from the 11 fixes mentioned foregoing to fix the Dropbox your computer is currently offline error. Besides, you cloud also try CBackup to sync your files to Dropbox or other cloud drives (Google Drive, OneDrive, and CBackup Cloud) and enjoy multiple functions at low cost meanwhile with CBackup.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

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