By Ailsa twitter/ Last Updated March 26, 2022

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  • Are you afraid of accidentally losing the data stored on your hard drive?
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What do I do if Dropbox fails to install?

“I've got an issue with installation. I've been trying to install the Dropbox desktop app, but it gets stuck on a window that says ‘waiting for Dropbox to installation’, and it's not getting anywhere from there. Any help? Thanks.” 

Dropbox Fails To Install

Are you suffering a Dropbox fails to install issue like this? What do you do if it happens? Don’t worry. In this article, you’ll get multiple effective methods to solve your problem on Windows or Mac soon. Please read on.

Why wont Dropbox install on my computer?

Why won’t your Dropbox install on the computer? To solve the installation issue perfectly, you have to figure out its possible causes first. Here, we list several reasons for you.  

1. The downloading process of Dropbox was not completed properly.

2. The antivirus on your system might block the Dropbox installation process.

3. Your internet connection was interrupted for some reason.

4. When your system lacks the minimum system requirements, Dropbox installer failed to start.

5. Besides, the error may be related to the recent changes and corruptions of Dropbox in the Windows/Mac Registry.

6. The infection of the virus or malware and damaged Windows/Mac system.

7. In addition, the error will appear if you unknowingly delete the files related to Dropbox installation, or install a malicious program.

Any of these points may lead to Dropbox won't install on Mac/Windows. No matter what causes this error, you can always try the following useful methods.

6 fixes to Dropbox installation failure on Windows

In this part, we will demonstrate 6 common fixes to Dropbox can’t install issue for Windows users. Please read the following content patiently.

Fix 1: Reinstall Dropbox with The Offline Installer

Your Dropbox could not install may be due to Dropbox regular installation failure. You can install the app with Dropbox offline installer (Dropbox full installation). Please follow the steps below:

Note: The offline installer of Dropbox is an application that allows you to install the Dropbox desktop app on your computer without an internet connection, but it is not secure and takes up a big size.

You can download the offline installer of the Dropbox app on your PC. Then, find the downloaded folder and double-click on it to start the installation.

Tip: Since the offline installer is not secure enough, you can uninstall it and download Dropbox's regular installer by the following steps.

Step 1: After the installation process is done properly, click on the Dropbox icon in the system tray.

Step 2: Inside the Dropbox window, hit the gear icon and select the Quit option.

Quit Dropbox

Step 3: After that, try to uninstall the app.

Step 4: After the Dropbox desktop app is deleted completely from the system, reboot your computer. Then, you candownload regular Dropbox from the official website and check if the issue is resolved.

Fix 2: Manually Uninstall The APP

If the first method doesn’t work or your Dropbox failed to uninstall, you can also try uninstalling Dropbox manually to fix the error. To do so, you can perform as follows.

Step 1: Firstly, open Windows File Explorer from your system and type or paste %PROGRAMFILES(x86) in the address bar. Then, hit Enter.

Step 2: Open the Program file folder, find and click on the Dropbox section.

Step 3: In the Dropbox section, click on the Client folder. When you see a file named DropboxUninstaller.exe in the Client folder, double-click on it to uninstall it.


Please go to reinstall the app now, if the issue remains unsolved with this method, just go to the next solution.

Fix 3: Run The Dropbox Uninstaller as An Administrator

Another way to solve the Dropbox installation failed issue is to run the uninstaller as an Administrator, please follow the steps properly: 

Step 1: First of all, locate the DropboxUinstaller.exe file you downloaded on PC. Then, right-click on it.

Step 2: Select the Run as Administrator option.

Step 3: After that, type the correct username and password of the Administrator account.

Step 4: Then, please follow the on-screen instructions of the uninstaller to finish the task.

Once the whole process is done, go to check if the problem persists.

Fix 4: Turn off Proxy in Dropbox Settings

If your computer encounter Dropbox failed network error, you may not install Dropbox successfully due to the Proxy being set up to auto-detect. So another solution for you is to disable Proxy in Dropbox settings. Please check out the following steps:

Step 1: First of all, click on the gear icon of Dropbox and choose the Preferences option.

Step 2: After that, choose the Proxies option. Then, click the No Proxy option instead of Auto-detect.

No Proxy

Fix 5: Flush DNS

Besides, DNS is another thing that might cause Dropbox installation issues on Windows. So you can try to flush DNS, please do the following steps:

Step 1: First, press Win+ R keys to open the Run dialog box and enter cmd.

Prompt CMD

Step 2: When the window pop up, copy and paste the following commands and hit Enter after each one.

  • ipconfig/flushdns

  • ipconfig/registerdns

  • ipconfig/release

  • ipconfig/renew

  • NETSH winsock reset catalog

  • NETSH int ipv4 reset reset.log

  • NETSH int ipv6 reset reset.log

  • Exit

Step 3: Relaunch your system to check if the issue is solved.

Fix 6: Use Windows Troubleshooter

If Dropbox won't install on Windows after trying all fixes above, you may use Windows  Troubleshooter now. No matter what small errors you are facing, Windows 10 Troubleshooter will surely resolve them, including the Dropbox installer error.

Step 1: Open up the Settings on your system and click on Update & Security > Troubleshoot > Windows Store Apps in turn.

Step 2: After that, click on the Run the troubleshooter option. Just wait for a while to finish the troubleshooting process.

Windows Troubleshoot

Step 3: Lastly, you can restart your system and examine the Dropbox installation failure again.

2 fixes to Dropbox installation failure on Mac

For Mac users, what should you do to solve the Dropbox installation error? No worries. Here are 2 solutions for you, please have a check.

Fix 1: Uninstall Dropbox in Finder

Many users are complaining about how to install Dropbox on Mac, cause they can’t install the app on their Mac normally. Similarly, to solve Dropbox desktop app not opening or installing issues, you can try to uninstall Dropbox in Finder. Here is how to do it.

1. At first, you should unlink your Mac with a Dropbox account. Click the Dropbox icon in the menu bar and select Preference > Account Unlink This Computer... in turn.

Unlink Dropbox from Mac

2. Then, open Activity Monitor (you can search for it with Spotlight if you don’t know how to open it) and click Force quit Dropbox.

3. Now, open Finder, click on Applications in the sidebar. Then drag and drop Dropbox to the Trash and don’t forget to empty the trash.

4. Find the Dropbox folder on your Mac and right-click to move the folder to Trash.

5. Press Shift + Command + G keys to open the “Go to the folder” window. Type in "/Library" and enter to find the Library folder. Then, go to the Dropbox Helper Tools folder and remove it.


Note: Although you can uninstall the Dropbox app from your Mac through the above steps, the application caches and logs will remain on your computer. If you want to delete them completely to free up space, you can do this:

In the Go to the folder window, type in "/.dropbox" and click the Enter key. Select all files in the folder and delete them.

After uninstalling Dropbox correctly on your Mac, go to reinstall the app and check if it works.

Fix 2: Uninstall Dropbox with MacClean

If you can't open Dropbox on Mac due to a wrong installation, apart from the Finder, you can uninstall Dropbox with MacClean. It is known as a professional app for Macbook/iMac/Mac Mini uninstallation and it eliminates junk files, like app caches, logs, and preferences, which fill up the storage space of your Mac. Please do this:

Step 1: First of all, download and install the app and launch it.

Step 2: Then, select Cleanup Tools App Uninstaller section. Then, find Dropbox.

Cleanup Tools

Step 3: Once you find it, click Dropbox and select the Clean option to delete the app on Mac.

After that, you can reinstall the app again. 

Easier way: Replace Dropbox with the cloud backup service

Although Dropbox offers you many benefits with its cloud storage service, you may encounter various errors, like Dropbox failed to install or others. Do you wanna solve these annoying issues completely? Do you wanna get an easier and faster way to make file backups on Windows? If so, you’re highly recommended to try CBackup, a strong cloud backup service.


CBackup offers users supreme services based on its clear interface and effortless operation. With this tool, you can backup any file from a PC to the cloud easily for free. Besides, you can enjoy 10 GB of free cloud storage, which allows you to do a large scale of file backup. There’s no limit to file size and no hidden ads, so you can be relaxed to have a try. More importantly, you can backup files to Dropbox via CBackup even though the Dropbox installation fails. 

Use CBackup as your cloud storage

If you wanna use CBackup as your cloud storage, you can backup files to CBackup Cloud automatically by doing this:

Step 1. Download and install CBackup on your Windows, sign up for a free account and log in.

Sign in

Step 2. Please click on the Backup Tasks tab and select the + New Task tab.

Create Backup Task

Step 3. Now, click on Local Files > Add Source to find the files you need to backup. Likewise, select Add DestinationCBackup Cloud > Next in turn.

CBackup Cloud

Step 4. Now, you can click on the Settings option to set a scheduled backup before you start the backup task. Then, you can choose a suitable backup mode according to your needs, namely One time only, Daily, Weekly, Monthly and it will backup files to CBackup Cloud automatically as the settings.

Schedule Backup

Step 5. Finally, tap the “Start Backup” button to backup your files to the cloud.

Start Backup

Use CBackup to backup files to Dropbox

CBackup supports the third-party cloud drives as its public cloud, such as Dropbox, Google Drive, etc., so if Dropbox does not install on Windows 10, you can use CBackup to backup files to Dropbox alternatively, which is more convenient and simpler.

Step 1. Please click the My Storage > + Add Cloud option subsequently, then select your Dropbox > Add. Then follow the instructions to authorize CBackup to add your Dropbox account.

Add Cloud

Note: CBackup offers high security for data with the OAuth authorization system, so it will not save your login information of Dropbox, such as cloud account and password, so please feel relaxed to add it.

Step 2. Similarly, go to Backup Tasks > New Task to create a backup task. Click Local Files > Add Source to select files, click Add Destination > Single Cloud > Dropbox as the backup destination.

Create Backup Task

Note: You can enjoy 2000 GB of free data for local to public transfer every month, which can surely meet your needs.

Step 3. Click Start Backup to backup your files from PC to Dropbox. (If you need an auto backup, just edit the Settings as before.)

Start Backup

Note: CBackup supports cloud-to-cloud backup directly on one platform, so if you worry about Dropbox data safety, you can also backup Dropbox files to other cloud drives with CBackup, like Google Drive.


To conclude, if you encounter Dropbox fails to install issue on Windows or Mac, these effective solutions displayed in the article will solve your problem correctly. Besides, if you need an easier way to fix Dropbox failed installation error, CBackup can be the best alternative. You can either apply it as a third-party tool to backup files to Dropbox, or use it as cloud storage directly.  

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