By Nicky / Last Updated December 30, 2020


CBackupper - Easy Online Cloud Backup Solution

  • Combine free space of all clouds, get unlimited cloud backup space for free.
  • Fully use idle space to save crucial data with professional backup methods.
  • Cloud to cloud backup, keep all cloud data safe.
  • Never store user data, safe and reliable.

Ready to safeguard your cloud data?

Get Started

My Dropbox failed to uninstall!

"I have been running the Dropbox desktop app on the computer for a long time. However, I’m finding that Dropbox is causing problems on my main laptop which uses Windows 10. So, I try to uninstall it but meet the error message 'error launching uninstall'. Can anyone tell me how to solve the 'Dropbox failed to uninstall' issue? Your reply will be appreciated."

Uninstall Dropbox

How to solve the “Dropbox failed to uninstall issue?

As one of the most popular cloud storage services around the world, Dropbox has collected massive users. However, many users claim that they meet much trouble when using Dropbox including "Dropbox files missing", "Dropbox not working" and so on. So, they are tired of fixing all kinds of problems and want to abandon Dropbox.

However, some users even meet the “Dropbox failed to uninstall” issue on Windows or Mac computer sometimes like the case above. If you have the same problem that Dropbox failed to uninstall on your computer, don’t worry, the following methods will help you walk through this issue easily and quickly. And the best Dropbox alternative - cBackupper will be introduced to you.

Part 1. Uninstall Dropbox On Windows

Method 1: Manually uninstall it

1. Open Windows File Explorer.

2. Copy and paste “%PROGRAMFILES(x86)%” into the address bar, then press Enter.

3. In “Program Files”, open the “Dropbox” folder, then open the “Client” folder.

4. In “Client”, you’ll see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.

Method 2: Running the uninstaller as an Administrator

1. Right-click DropboxUninstaller.exe.

2. Choose Run as Administrator.

3. Enter the computer administrator username and password when prompted.

4. Follow the steps in the uninstaller.

Method 3: Reinstall and uninstall it again

1. Download the offline installer of our Dropbox app.

2. Double-click the downloaded file.

3. After the install completes, click the Dropbox icon in the system tray.

4. Click the gear icon.

5. Click Quit Dropbox.

6. Try to uninstall Dropbox again.

Part 2. Uninstall Dropbox On Mac

Method 1: Uninstall Dropbox in Finder

1. Unlink your Mac from Dropbox account by clicking the Dropbox icon in the menu bar > Preference > Account > Unlink the Dropbox.

2. Open Activity Monitor (search for it with Spotlight if you don’t know how to open it) > Force quit Dropbox.

3. Open Finder > Choose Applications in the sidebar > Drag and drop Dropbox to the Trash and then empty the trash.

4. Find Dropbox folder in your Mac and right click to move the folder to Trash

5. Press Shift + Command + G to open “Go to the folder” window. Type in "/Library" and enter to locate Library folder. Then, find the Dropbox Helper Tools folder and remove it.

Note: After completing the steps above, you can uninstall Dropbox app from your Mac, but the leftover like application caches and logs will remain on your computer. If you want to delete them to free up space, you can make it with steps:

Go to the Folder” window, type in "/.dropbox" and click the return key. Select all files in the folder and delete them.

Method 2: Uninstall Dropbox by Using Mac Clean

There is a professional app uninstaller for Mac called MacClean, which can help you uninstall unwanted Mac apps without effort. Besides, it also can help you remove app junk files like application caches, logs, or preferences to free up the storage space on your Mac. It can quickly scan your Mac to locate the app and its leftover files, which allows you to remove any app you no longer need without completed steps.

Bonus Tip: Best Dropbox alternative for PC files protection

Actually, if you want to uninstall Dropbox due to the lots of problems it brings to you. You can use a more convenient and secure Dropbox alternative to protect your PC files. I highly recommend you CBackupper.

CBackupper is a professional PC cloud backup service that allows you to backup Windows PC files to its AOMEI Cloud with a large backup space. It offers a 15-day free trial, you can download it for free and try it to see if it fits your needs. To use CBackupper, you can refer to the following steps:

1. Download and install the CBackupper PC client on your Windows PC.

2. Run the software. Then, sign up for a CBackupper account and sign in.

cBackupper Sign Up

3. Click on the Task tab and click on the New Task button.

Create Task

4. Click on Add Source and find the SD card folder on your computer and then look for the files on your SD card that you want to back up. After selecting, click Start Backup.

Add Source

In addition, CBackupper also offers a free web app for cloud to cloud backup. You can also create a backup task to backup Dropbox to Google Drive/OneDrive/FTP/SFTP if needed. The detailed steps to transfer files are listed in the following:

1. Sign in to your CBackupper account. Add and authorize your Dropbox account under the “Clouds” tab. Choose the Dropbox icon and click “Add”.

Add Dropbox

3. Click on “Tasks” tab at the top of the page, then, click “Create Task” button to create backup task.

Create Task


That’s all for how to fix “Dropbox failed to uninstall issue”, you can choose one solution and refer to the detailed steps to achieve it. But if you want to get rid of these problems completely, I recommend you use the Dropbox client alternative - CBackupper. With it, you can not only backup PC files to cloud but also backup files between cloud drives.