By Kelsey twitter/ Last Updated January 17, 2022

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

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My Dropbox failed to uninstall!

"I have been running the Dropbox desktop app on the computer for a long time. However, I’m finding that Dropbox is causing problems on my main laptop which uses Windows 10. So, I try to uninstall it but meet the error message 'error launching uninstall'. Can anyone tell me how to solve the 'Dropbox failed to uninstall' issue? Your reply will be appreciated."

Uninstall Dropbox

How to solve the “Dropbox failed to uninstall issue?

As one of the most popular cloud storage services around the world, Dropbox has collected massive users. However, many users claim that they meet much trouble when using Dropbox including "Dropbox files missing", "Dropbox not working" and so on. So, they are tired of fixing all kinds of problems and want to abandon Dropbox.

However, some users even meet the “Dropbox failed to uninstall” issue on Windows or Mac computer sometimes like the case above. If you have the same problem that Dropbox failed to uninstall on your computer, don’t worry, the following methods will help you walk through this issue easily and quickly. And the best Dropbox alternative - the free cloud backup service CBackup will be introduced to you.

Part 1. Uninstall Dropbox On Windows 

Method 1: Manually uninstall it

1. Open Windows File Explorer.

2. Copy and paste “%PROGRAMFILES(x86)%” into the address bar, then press Enter.

3. In “Program Files”, open the “Dropbox” folder, then open the “Client” folder.

4. In “Client”, you’ll see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.

Method 2: Running the uninstaller as an Administrator

1. Right-click DropboxUninstaller.exe.

2. Choose Run as Administrator.

3. Enter the computer administrator username and password when prompted.

4. Follow the steps in the uninstaller.

Method 3: Reinstall and uninstall it again

1. Download the offline installer of our Dropbox app.

2. Double-click the downloaded file.

3. After the install completes, click the Dropbox icon in the system tray.

4. Click the gear icon.

5. Click Quit Dropbox.

6. Try to uninstall Dropbox again.

Part 2. Uninstall Dropbox On Mac 

Method 1: Uninstall Dropbox in Finder

1. Unlink your Mac from Dropbox account by clicking the Dropbox icon in the menu bar > Preference > Account > Unlink the Dropbox.

2. Open Activity Monitor (search for it with Spotlight if you don’t know how to open it) > Force quit Dropbox.

3. Open Finder > Choose Applications in the sidebar > Drag and drop Dropbox to the Trash and then empty the trash.

4. Find Dropbox folder in your Mac and right click to move the folder to Trash

5. Press Shift + Command + G to open “Go to the folder” window. Type in "/Library" and enter to locate Library folder. Then, find the Dropbox Helper Tools folder and remove it.

Note: After completing the steps above, you can uninstall Dropbox app from your Mac, but the leftover like application caches and logs will remain on your computer. If you want to delete them to free up space, you can make it with steps:

Go to the Folder” window, type in "/.dropbox" and click the return key. Select all files in the folder and delete them.

Method 2: Uninstall Dropbox by Using Mac Clean

There is a professional app uninstaller for Mac called MacClean, which can help you uninstall unwanted Mac apps without effort. Besides, it also can help you remove app junk files like application caches, logs, or preferences to free up the storage space on your Mac. It can quickly scan your Mac to locate the app and its leftover files, which allows you to remove any app you no longer need without completed steps.

Bonus Tip: Best Dropbox alternative for PC files protection

Actually, if you want to uninstall Dropbox due to the lots of problems it brings to you. You can use a more convenient and secure Dropbox alternative to protect your PC files. It's highly recommended to try CBackup.

CBackup is a professional cloud backup service that allows you to perform PC cloud backup, like backup Windows PC files to its CBackup Cloud with a large backup space (1000 GB), as well as backup files to Google Drive, Dropbox, OneDrive, etc. You can download it for free and try the powerful features. To use CBackup, you can refer to the following steps to backup files to CBackup Cloud:

1. Download and install the CBackup PC client on your Windows PC.

2. Run the software. Then, sign up for a CBackup account and sign in.

CBackup Sign Up

3. Click on the Backup Tasks tab and click on the New Task button.

Create Task

4. Click on Add Source and find the SD card folder on your computer and then look for the files on your SD card that you want to back up. click Add Destination > CBackup Cloud > Next. Then click Start Backup to backup files to CBackup Cloud safely.

Add Source

Start Backup to CBackup Cloud

In addition, CBackup also offers a free web app for cloud to cloud backup. You can also create a backup task to backup Dropbox to Google Drive/OneDrive/FTP/SFTP if needed. The detailed steps to transfer files between clouds are listed in the following: 

1. Sign in to your CBackup account. Add and authorize your Dropbox account under the “My Storage” tab. Choose the Dropbox icon and click “Add”. Then follow the steps to allow CBackup to access your Dropbox files, and modify the settings for Dropbox. Repeat the process to add Google Drive or OneDrive.

Add Dropbox

3. Click on “Backup Tasks” tab on the left, then, click “New Task” button to create backup task. 

Create Task

4. Modify the Task Name and click Add Source to select Dropbox as source, and click Add Destination > Single Cloud > Next > Google Drive (or OneDrive) > OK, and press Start Backup to backup Dropbox to Google Drive or OneDrive directly.

Backup Dropbox to Google Drive


That’s all for how to fix “Dropbox failed to uninstall issue”, you can choose one solution and refer to the detailed steps to achieve it. But if you want to get rid of these problems completely, I recommend you use the Dropbox client alternative - CBackup. With it, you can not only backup PC files to cloud but also backup files between cloud drives.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

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