By Kelsey twitter/ Last Updated January 18, 2022

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

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User case: Dropbox is not connecting in Windows 10

“Dropbox cannot connect on my PC with Windows 10. Most of the preferences buttons including Selective Sync, Unlink Dropbox are disabled. Do you know how to solve this problem? Looking forward to your kindly reply!”

Why cannot connect to Dropbox?

As one of the most famous cloud storage in the market, many users choose Dropbox as their data offsite backup solution. Dropbox provides users with safe and reliable backup service and abundant convenient functions. Most of the time, Dropbox can run smoothly on the computer, but sometimes, Dropbox users will have some problems during use.

The Dropbox not connecting error in the case above is one of the common issues that happen from time to time. Actually, various reasons can cause the Dropbox connection issue, such as client error, firewall blocking, incompatible bad files, etc. If you are facing this issue, you can read on to learn some common but effective fixes to this issue in the following.

Top 8 ways to solve the Dropbox not connecting issue

The following contents will show you how to solve the Dropbox not connecting issue in 8 most effective ways, please keep reading to learn the detailed steps of each method.

Way 1. Check your internet connection

Since Dropbox is an online backup for Windows, you should make sure there is a stable internet connection when you using Dropbox. Therefore, the first thing you should do is to check your internet connection from the following aspects:

Go to the network center and make sure your PC is connected to the network.

If you are using a Wi-Fi network, you can try to switch to a broadband network.

If there is something wrong with your network, you can execute the network troubleshooting:

Step 1. Press Windows key + I to open Settings and search for Find and fix network problems.

Network Troubleshoot

Step 2. Select Apply repairs automatically here and then click on Next to follow instructions. If the system detects any network errors, it will recommend steps to fix the same.

Network Troubleshoot

Way 2. Restart your app or device

In most cases, restarting the application or device can solve most of the problems. Therefore, you can try to restart the Dropbox client or the Windows PC to solve the Dropbox cannot connect issue. To restart the Dropbox client, you can follow the following steps:

Step 1. Press Ctrl + Shift + Esc to open the Task Manager and search for Dropbox under the Processes tab.

Step 2. Right-click on all instances of Dropbox here and select End task.

Task Manager

Step 3. Reboot your computer now and then relaunch Dropbox from the Start menu or desktop shortcut you may have created to begin the process

Way 3. Disable your Windows Firewall

The Windows Firewall is a common factor in the Dropbox connection issue. Sometimes, it may block Dropbox so that you can’t connect to Dropbox normally. So, you can disable it for a couple of minutes and see if you can turn Dropbox back to normal.

Step 1. Go to Search, type firewall, and open Windows Defender Firewall.

Step 2. Go to Allow an app or feature through Windows Defender Firewall.

Allow An App Through Firewall

Step 3. Scroll down through the list of the app to find Dropbox. Make sure to check both Private and Public. Click OK to save the change.

Allow App

Way 4. Disable proxy in Dropbox’s settings

Some users may set the proxy settings to auto-detect, but chances are that the proxy may interfere with the normal operation of Dropbox. If Dropbox is having trouble connecting and you don't know if you use a proxy server or not, try disable proxy in Dropbox’s settings.

Step 1. Open Dropbox client and click on the gear icon.

Step 2. Select Preferences > Proxies > Change Auto-Detect to No Proxy option.

Dropbox Proxies

Way 5. Use the Windows Troubleshooter

Sometimes, this issue also can be caused by client bugs, therefore, if you are using the UWP version of Dropbox, you can try the handy troubleshooting tool of Windows, which can solve most errors of Windows 10 apps. This Dropbox error also will likely be resolved by this tool. You can try it and see if the Dropbox app can work normally.

Step 1. Go to Settings of Windows 10. Navigate to Updates & Security > Troubleshoot.

Step 2. Click Windows Store Apps and choose Run the troubleshooter.

Windows Troubleshoot

Step 3. Wait for the troubleshooter to finish the process and then restart your PC.

Way 6. Reinstall Dropbox app

If all the methods above didn’t work, you can also try to uninstall and then reinstall the latest version of the Dropbox app. If the error is caused by Dropbox errors, reinstall Dropbox can solve this issue automatically. Normally, your files are still in your Dropbox cloud server even if you uninstall the Dropbox client. So, take it easy to try this method.

Step 1. Search for and open Control Panel from the Start menu.

Step 2. Search for and select Uninstall a program in the search bar.

Step 3. Find Dropbox here and right-click to select the Uninstall option here.

Uninstall Dropbox

Step 4. Download the latest version of Dropbox and install it on your Windows PC.

Bonus tips about Dropbox not connecting issue

Generally, the methods above can help you solve the Dropbox connection issue successfully. Besides the methods above, there are some more information that you may want to know about the Dropbox problems.

Tip 1. What if can't connect to Dropbox on the website?

The above methods are all for the Dropbox app cannot be connected in windows 10, but sometimes, you may also meet this issue when you are using Dropbox on the website. If you happen to face this situation, you can try the following fixes:

Check your internet connection.

Try using a different web browser.

Clear the caches and cookies of your browser.

Update the web browser to the latest version.

Tip 2. Use a Dropbox alternative to avoid Dropbox issues

Actually, besides the Dropbox connection failure issue, there are many other Dropbox problems such as Dropbox not loading, Dropbox camera upload not working, and so on. If you want to avoid these issues thoroughly, you can use a Dropbox alternative like CBackup without these annoying problems.

CBackup is one of the best cloud backup solutions for Windows PC that offers not only a PC cloud backup service but also cloud to cloud backup and sync services. With it, you can easily backup your files to its secure CBackup Cloud for protection. And if you want to move your Dropbox files to another cloud storage, it can also help you achieve that easily.

What’s more, the CBackup is very easy to use and cost-effective. You can figure it out quickly and enjoy many powerful features with reasonable pricing plans. If you need an alternative to Dropbox to protect your files, CBackup is a great choice. Now, don’t hesitate to try it for free:

Step 1. Download and install the CBackup app to your computer, it is suitable for Win 11/10/8.1/8/7/XP.

Sign In

Step 2. Create an account and log in with it, then click New Task under the Backup Tasks tab to create a PC to cloud backup task.

Create Task

Step 3. Click the Add Source button under the Source tab and select the files you need to back up to the cloud. There is plenty of space in CBackup Cloud, and you can even back up your entire computer.

Add Source

Step 4. Click Add destination and choose CBackup Cloud as the backup destination. After selecting, click Start Backup to execute your backup task.

Add Destination


The effective methods to solve the Dropbox not connecting issue in Windows 10 have been listed, you can check them carefully. If you can't connect to Dropbox on the website, you can also find useful fixes in the contents above. If you are tired of dealing with these problems, you can also directly turn to the best Dropbox alternative - CBackup.

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