By Ailsa twitter/ Last Updated May 19, 2022

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

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What is “We couldn't find your OneDrive folder" error?

Do you have the similar problems related to OneDrive folder as follows?

Case 1: “Why can’t I see my OneDrive folder on my computer after adding the local files to OneDrive and Where can I find it?”

Case 2: “When I log into Windows 10 and it boots up, I get a popup which says ‘We couldn't find the location of your OneDrive folder’, why is that?”

If you use OneDrive to backup or sync your files and documents to cloud to avoid local files loss, you may encounter the error like “We couldn't find your OneDrive folder” on your computer. Or you are prompted by the popup that OneDrive folder is missing from files explorer. Some users have tried everything for it, but are still plagued by the error. So, here’s the causes of “We couldn't find your OneDrive folder” error and efficient solutions to this problem. Please keep reading to know more.

The causes of “We couldn't find your OneDrive folder” error

There are 4 major causes of “We couldn't find your OneDrive folder” error which annoys numerous computer users.  You can check one by one to see if there is something wrong with your OneDrive as follows.

  •  OneDrive is stuck for some reasons.

  •  You don’t make the program or your system up to date.

  •  There are some problems with your registration.

  •  OneDrive folder location may be wrong.

10 Solutions to “We couldn't find your OneDrive folder” error

Based on the possible causes which lead to the error “we couldn’t find your OneDrive folder”, we concluded 10 useful solutions to help you settle down the troublesome error, i.m, “we couldn't find your Onedrive folder in Windows 10”, “Onedrive we couldn’t find your folder”, “can't find Onedrive folder”. You can choose one as you like. 

List of Solutions

Solution 1. Restart OneDrive

Before trying any other ways complex, you can simply try to restart your OneDrive at first place if you couldn’t find your OneDrive folder in File Explorer. Maybe there is just something wrong with the running of your OneDrive. So try to do as follows.

1. Click the OneDrive icon on the system tray on your desktop, then click on Help & Settings to hit Close OneDrive.

Close Onedrive

 2. Then get back to search OneDrive in the Windows Search box again and restart it.

Solution 2. Reset OneDrive  

Normally, you can solve the error “we couldn’t find your OneDrive folder” in this simple way, but if it doesn’t work, you can also try to reset OneDrive to default settings in OneDrive to avoid files missing from the navigation pane.

1. Press the Windows + R key to open the Run dialog box.

2. In the Run dialog box, type or paste the following command and click OK or press Enter

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Run Reset Onedrive App

 3. Then a prompt may appear swiftly to complete the reset process.

Solution 3. Log In With An Administrative Account

If you’re using a local user account without administrative privileges, OneDrive may get trouble in locating folders and permission issues. Please check if your account has administrative rights.

1. Click Start and select Settings.

2. Go to Accounts -> Your Information.


3. Under “Your Info,” check to see if your profile is marked “Administrator.”

4. If not, you may need to log out and log in with an administrator account.

5. Launch the OneDrive and check for any enhancement of the error.

Solution 4. Unlink Your Account

If you find the methods above don’t work, another possible solution to this error is to unlink your Microsoft account from OneDrive and then re-link it, which will remove any incorrect configurations. Please try to do as follows.

1. Launch the OneDrive client in the Windows taskbar or Mac menu bar.

2. Click Help & Settings icon.

Help And Settings

3. Select Account, and then select Unlink this PC to exit OneDrive.

Unlink Account

4. Restart OneDrive and you will be prompted to sign in at once.

5. Click Sign in and click on your Microsoft account. Click Continue.

6. Now the account is relinked to the OneDrive client. This should fix up the error of OneDrive Folder missing.

Solution 5. Reinstall OneDrive

Additionally, you could also try uninstalling and reinstalling OneDrive to fix the OneDrive folder missing in files explorer problem.

1. Tab Windows + R to open the Run window. Then, paste appwiz.cpl and hit OK.

2. In the pop-up window, find Microsoft OneDrive under Apps& Features and right-click on it to select Uninstall.


3. Then go to the official download page, download OneDrive and install it.

4. Restart OneDrive on your computer and check if the problem persists.

Set Up Onedrive

Solution 6. Update Your OneDrive Manually

If reinstalling OneDrive still does not work, then try to update OneDrive on your own. Without updating, the older version may be unable to run properly with the files searching of the OneDrive program when it is not set to update automatically, or it fails to get an auto-update for some reason.

1. Open the Run dialog box with Windows + R and paste the following command, and hit OK:


2. Enter this command in the Run dialog box to make an update of OneDrive. After finishing the update, run OneDrive again to figure out if the problem still exists.

Update Command Onedrive

Solution 7. Update Your Windows to Latest Version

This is usually neglected by most of you, but it is vital to ensure your Windows is up to date to latest version normally, cause the old version of your Windows system may be incompatible with the OneDrive program. In the case, you could make your Windows up to date to fix OneDrive folder missing from file explorer on Windows 10.

1. Click on the Start button of Windows, hit Settings > Update & Security on the left.

2. Click the Windows Update, and hit Check for updates and wait for some minute for updating.

Windows Update

3. After the update, reboot your computer and log in to OneDrive to check if the problem is settled. 

Solution 8. Change the OneDrive Folder Location

Another way you can have a try is to change the OneDrive Folder Location if the error is caused by permission issue or if the hard disk is broken. Here is to do.

1. First, Sign out your OneDrive client. Open the OneDrive client > Click Help&Settings> Account > Unlink Your Account (Please refer to steps of Unlink Your Account)

2. Then Windows will ask you to log in again, remain your OneDrive account as is and don’t log in again.

3. Open File Explorer and navigate to the location where the OneDrive folder is stored. By default, it is located in the following location:  C: > Users > Your username

Onedrive Folder Location

4. In File Explorer, make sure the Home tab is open. (If not, go to the Home tab.)

5. Select the OneDrive folder and on the Home tab, select the Move to option.

Move to

6. Click the Select Choose Location button at the bottom.

7. In the new dialog box, select Local Disk (E:) or (F:) or others. It is also a good option If you have a secondary secure hard drive.

Choose Location

8. After that, click the “Move” button. The moving process may take some time in terms of the size of the folder. Please wait patiently.

Solution 9. Use Local Group Policy Editor

“We couldn't find your OneDrive folder” error, which shows OneDrive folder missing from File Explorer, might caused by your group policy, since certain policies may affect the proper operation of OneDrive. You can try to do this.

1. Open the Run command box as before, enter gpedit.msc to open the Local Group Policy Editor window.

2. Click on Computer Configuration > Administrative Templates > Windows Components OneDrive step by step.

3. In the right panel, find Prevent the usage of OneDrive for file storage. Tap on Policy settings and ensure to select Not Configured. And then, click OK to confirm your operation.

Policy Settings

Solution 10. Remove All OneDrive Entries

Apart from the foregoing solutions, OneDrive folder keeps disappearing in Windows 10 may be due to the OneDrive entries in Registry. You can remove them and try again.

 1. Similarly, open the Run dialog by Win + R, and type regedit , then click on OK.

Regedit Onedrive

2. On the Registry Editor screen, go to the Edit tab and click the Find option.

3. In the Find window, type onedrive and tick all checkboxes under Look at. Then, hit Find Next.

Find Next

4. Delete the OneDrive entries found. And repeat this process to remove all OneDrive entries on your PC until all of them are deleted.

Warm Tips: Removing the Registry is rather risky, and improper modification may lead to system instability or crash directly. If you are not familiar with the Registry, it is strongly recommended to back up the Registry before removing it or complete the modification under the guidance of professionals to avoid invocatable problems caused by misoperation.

An easier way to sync files to OneDrive

Alternatively, if all the foregoing solutions can not settle your OneDrive folder missing problem, it is highly recommend to use CBackup to back up local files to OneDrive. CBackup is a free cloud backup service which can satisfy all your basic needs of backup and sync files from local to OneDrive with extra functions, say cloud to cloud backup & sync on schedule, third-party cloud support (OneDrive, Dropbox, Google Drive), email notification, file filter, and enjoy ultimate free cloud storage in Combined Cloud.

CBackup Main Page

With CBackup, you can sync all your files to OneDrive with simple steps and there’s no need to worry about where is your OneDrive folder or get confused in “couldn’t find your OneDrive folder” error. You are able to get the available files what you’re looking for exactly and quickly.

So how to do? Here are the specific operations of synchronizing files to OneDrive on CBackup, you can follow the guide step by step.

1. Sign up for a CBackup account for free. Download the CBackup application and log in to it.

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

2. In the My Storage tab, click on Add Cloud, select OneDrive, and hit Add. Then, follow the instructions to get authority, allowing CBackup to access your OneDrive files.

Add OneDrive

3. Go to the Backup Tasks, and press New Task > Local Files > Next.

Create Backup Task for Local Files

4. Click on Add Source to find the local files you want to backup to OneDrive. Then, tap on Add Destination, select Single Cloud and hit Next, and choose the added OneDrive account to click the OK button.

Add Destination Single Cloud

5. Lastly, hit the Start Backup to backup files to OneDrive freely.

Start Backup Computer To Onedrive

Further Recommendation 

If you would like to enjoy other functions or service in addition to syncing files, there are  several extra wonderful features of CBackup:

  • It supports Cloud to Cloud backup and sync automatically, which is highly efficient and secure.

  • It offers scheduled backup to set up auto-backup tasks at a fixed frequency, say daily, weekly, monthly or one time only.

  • It provides 10 GB of free cloud storage for its CBackup Cloud and offers massive storage space at a very low price.

  • It can help you restore data from clouds at any time with lighting speed. And it enables you to restore data to the original place or any other place.

  • You can get unlimited free cloud storage by combining all the idle cloud storage in CBackup.


“We couldn't find your Onedrive folder” error has annoyed lots of computer users who choose OneDrive for files backup and sync and the possible 4 reasons of the error have been displayed in the article for you to refer to. Most importantly, we hope that the 10 efficient ways to solve the “We couldn't find your Onedrive folder” error and recommended CBackup service will be helpful to you. Thanks for reading. 

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