By Kelsey twitter/ Last Updated August 22, 2022

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

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My OneDrive files are missing!

“OneDrive lost my files! All of the files are missing in OneDrive. The folders and subfolders are present, but all the files in these folders and subfolders are simply gone. Trying to recover the files in the OneDrive online Recycle Bin but there are no deleted files. These are very important client files, and we need to recover them. How to find my files missing from OneDrive and recover them? Please give me some suggestions! Thanks!”

As mentioned in the above case, some OneDrive users find their OneDrive files are missing sometimes for unknown reasons. If your OneDrive files are missing, don’t be panic, there are some common reasons that cause this issue and some measures to find your files in OneDrive and let OneDrive recover missing files. Please read on and follow the steps below to find OneDrive missing files.

How do I find missing files and get them back on OneDrive?

It's worth mentioning that Microsoft 365 subscribers can restore the entire OneDrive to a previous time. If you are a Microsoft 365 subscriber and lose a huge number of files or all files at once, you can go to Files Restore to undo all the actions that occurred on both files and folders within the last 30 days.

Way 1. Search for your files on

You think the OneDrive file may have disappeared because during the process of uploading the file to the cloud, the file was not uploaded correctly to the original folder, and you can search to find the correct file.

1. Sign in to the OneDrive website.

2. Use "Search everything" to look for your files.

OneDrive Search Files

Note: Files in your "Personal Vault" don't appear in search results. So, you can also go to your Personal Vault and check if your missing files are here.

Way 2. Look in the Recycle bin

Please check the Recycle Bin and confirm if any of the disappeared OneDrive files have been accidentally deleted, you can restore them to the original folder location.

1. Sign in to the OneDrive website.

2. Click the "Recycle bin" on the left side of the page and find the files you need.

  • If you find the item you're looking for, select it, and click "Restore" at the top of the page.

Recover Files in OneDrive

  • If you cannot find the item in a long list, you may choose to "Restore all items" at the top of the page.

Restore All Items

Note: If you want to see files that were deleted from Personal Vault in the Recycle bin, you need to unlock Personal Vault first. You also need to unlock Personal Vault before you try to restore files that were deleted from Personal Vault. To unlock the Personal Vault, you can use the "Show Personal Vault items" command in the recycle bin.

Show Personal Vault Items

Way 3. Check your Microsoft account

If you have multiple Microsoft account or you are an OneDrive for work or school user, chances are that you might log in to the wrong Microsoft account and your files are safely on another OneDrive. Or, you may upload your files to another account so you can’t find the files in the account you are logging in.


Way 4. Check if the files have not yet synced

Sometimes, you may think that the files have been automatically synchronized to OneDrive but they are not for some reason. For instance, files saved with Office 2016 will be uploaded to OneDrive first, however, the Office Upload cache system may be interfering with OneDrive sync. Therefore, you should try turning off the related setting in OneDrive settings.

Automatically Sync Settings 1

Way 5. Contact OneDrive support team

If you’ve followed the methods above but still can’t find your files, you can email the OneDrive support team and commit the following information:

  • The names of the files or folders you are trying to find. If the files are photos/videos, specify the date you took them.

  • Approximately when you last accessed the files, and on which device (e.g., PC, Android, iPhone).

  • Consent that the OneDrive support team can search your file history for you.

Contact Onedrive Team

2 Bonus tips for OneDrive missing files

Tip 1. Backup OneDrive files in advance with CBackup

Actually, files in cloud storage are still facing the risk of loss and you can’t recover your files successfully sometimes. Besides OneDrive, users of other cloud storage like Google Drive and Dropbox also claim that their Dropbox files or Google Drive files are missing suddenly. Therefore, it is necessary to backup your OneDrive files just in case.

To protect your OneDrive files, you are recommended to backup your OneDrive files to another cloud storage under the help of CBackup, a free and professional cloud backup service. CBackup brings you the following convenience:

CBackup performs cloud to cloud backup and sync totally free, and supports many cloud storage brands like OneDrive, Dropbox, and Google Drive.

CBackup provides you the powerful features like Schedule Backup, File Filter, Email Notification to save much backup time and space.

You can follow the steps below to learn how to backup OneDrive files with CBackup just in case OneDrive missing files problem:

1. Download the CBackup cloud and install it. Create a CBackup account and sign in. 

Download CBackup Win 11/10/8.1/8/7/XP
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Sign In

2. Click “My Storage” > "Add Clouds" under the “My Storage” tab, select your clouds and click “Add”. Then sign in to your OneDrive account and authorize CBackup to access and manage your OneDrive files.

Add Cloud

3. To backup OneDrive files, click on the “Backup” tab at the top of the page, then, click Backup Public Cloud to Public Cloud.

Backup Public Cloud To Public Cloud

4. Name your backup task, choose OneDrive as the backup Source, and choose another cloud storage (e.g. Google Drive) as the Destination. Click “Start Backup” in the lower right corner to execute the backup task.

OneDrive to Google Drive

Note: Under “Settings”, you can enjoy “File Filter” and enable “Email Notification”. You can also set automatic backup under “Scheduler”.

Schedule Backup

Tip 2. Try CBackup as the free OneDrive alternative

Besides the cloud-to-cloud backup feature in CBackup wed app and desktop app, CBackup also offers a PC cloud backup service for Windows PCs. If you worry about the security of OneDrive and need a OneDrive alternative, you can take CBackup into consideration. It can help you backup your PC files to the cloud (Google Drive, Dropbox, OneDrive, CBackup Cloud and more) easily and quickly. 

What's more, it backup your files in a professional way and your data will be kept absolutely safe in its CBackup Cloud. And the CBackup Cloud offers 10GB of free storage and huge backup space, which is enough for backing all your important data up.

1. Sign in to your CBackup desktop app. After logging in, select the "Backup" tab on the left side, and then press Backup PC to CBackup Cloud.

Select Pc To Cbackup Cloud

2. Specify the "Task Name", and choose folders you want to backup. Then click on Start Backup.

Start Backup

Final words

“OneDrive files missing” issue may happen to you unexpectedly. If you meet this issue, be relaxed and follow the methods above to solve this problem. But besides this issue, there are many other OneDrive issues like OneDrive Error Code 2, OneDrive Error Code 0x8004de40 that may occur from time to time. So, to prevent your data from losing in these trouble situations, you’d better backup you OneDrive data in advance with CBackup.

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