My OneDrive files are missing!
“OneDrive lost my files! All of the files are missing in OneDrive. The folders and subfolders are present, but all the files in these folders and subfolders are simply gone. Trying to recover the files in the OneDrive on-line Recycle Bin but there are no deleted files. These are very important client files, and we need to recover them. How to find my missing files in OneDrive and recover them? Please give me some suggestions! Thanks!”
As mentioned in the above case, some OneDrive users find their OneDrive files are missing sometimes for unknown reasons. If your OneDrive files are missing, don’t be panic, there are some common reasons that cause this issue and some measures to find your files in OneDrive and let OneDrive recover missing files. Please read on and follow the steps below to find missing files.
How do I find missing files and get them back on OneDrive?
It's worth mentioning that Microsoft 365 subscribers can restore the entire OneDrive to a previous time. If you are a Microsoft 365 subscriber and lose a huge number of files or all files at once, you can go to Files Restore to undo all the actions that occurred on both files and folders within the last 30 days.
Way 1. Search for your files on OneDrive.com
1. Sign in to the OneDrive website.
2. Use "Search everything" to look for your files.
✎Note: Files in your "Personal Vault" don't appear in search results. So, you can also go to your Personal Vault and check if your missing files are here.
Way 2. Look in the Recycle bin
1. Sign in to the OneDrive website.
2. Click the "Recycle bin" on the left side of the page and find the files you need.
✎Note: If you want to see files that were deleted from Personal Vault in the Recycle bin, you need to unlock Personal Vault first. You also need to unlock Personal Vault before you try to restore files that were deleted from Personal Vault. To unlock the Personal Vault, you can use the "Show Personal Vault items" command in the recycle bin.
Way 3. Check your Microsoft account
If you have multiple Microsoft account or you are an OneDrive for work or school user, chances are that you might log in to the wrong Microsoft account and your files are safely on another OneDrive. Or, you may upload your files to another account so you can’t find the files in the account you are logging in.
Way 4. Check if the files have not yet synced
Sometimes, you may think that the files have been automatically synchronized to OneDrive but they are not for some reason. For instance, files saved with Office 2016 will be uploaded to OneDrive first, however, the Office Upload cache system may be interfering with OneDrive sync. Therefore, you should try turning off the related setting in OneDrive settings.
Way 5. Contact OneDrive support team
If you’ve followed the methods above but still can’t find your files, you can email the OneDrive support team and commit the following information:
The names of the files or folders you are trying to find. If the files are photos/videos, specify the date you took them.
Approximately when you last accessed the files, and on which device (e.g., PC, Android, iPhone).
Consent that the OneDrive support team can search your file history for you.
Bonus tip: Backup OneDrive files in advance with CBackup
Actually, files in cloud storage are still facing the risk of loss and you can’t recover your files successfully sometimes. Besides OneDrive, users of other cloud storage like Google Drive and Dropbox also claim that their Dropbox files or Google Drive files are missing suddenly. Therefore, it is necessary to backup your OneDrive files just in case.
To protect your OneDrive files, you are recommended to backup your OneDrive files to another cloud storage under the help of CBackup, a free and professional cloud backup service. CBackup brings you the following convenience:
☛CBackup performs cloud to cloud backup totally free and supports many cloud storage brands like OneDrive, Dropbox, and Google Drive.
☛CBackup provides you the powerful features like Schedule Backup, File Filter, Email Notification to save much backup time and space.
You can follow the steps below to learn how to backup OneDrive files with CBackup just in case OneDrive missing files problem:
1. Create a CBackup account and sign in.
2. Click “My Storage +” > "Add Cloud" under the “My Storage” tab, select your clouds and click “Add”. Then sign in to your OneDrive account and authorize CBackup to access and manage your OneDrive files.
3. To backup OneDrive files, click on the “Backup Tasks” tab at the top of the page, then, click the “New Task” button.
4. Name your backup task, click the “Add Source” button to select OneDrive as the backup source, and click “Add Destination” to another cloud storage (e.g. Google Drive). Click “Start Backup” in the lower right corner to execute the backup task.
✎Note: Under “Settings”, you can enjoy “File Filter” and enable “Email Notification”. You can also set automatic backup under “Schedule”.
By the way, besides the cloud-to-cloud backup feature, CBackup also offers a PC cloud backup service for Windows PCs. If you worry about the security of OneDrive and need a OneDrive alternative, you can take CBackup into consideration. It can help you backup your PC files to the cloud easily and quickly.
What's more, it backup your files in a professional way and your data will be kept absolutely safe in its CBackup Cloud. And the CBackup Cloud offers huge backup space, which is enough for backing all your important data up.
1. Download the CBackup cloud and install it. Then, sign up and sign in.
2. After logging in, select the "Backup Tasks" tab on the left side, and then press "+ New Task" button to create your backup task.
3. Specify the "Task Name", and click the "Add Source" button to choose folders you want to backup. Hit "Add Destination" button to choose CBackup Cloud as the target location.
“OneDrive files missing” issue may happen to you unexpectedly. If you meet this issue, be relax and follow the methods above to solve this problem. But besides this issue, there are many other OneDrive issues like OneDrive Error Code 2, OneDrive Error Code 0x8004de40 that may occur from time to time. So, to prevent your data from losing in these trouble situations, you’d better backup you OneDrive data in advance with CBackup.