By Kelsey twitter/ Last Updated September 29, 2021

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

Get Started

User Case: Google Drive Won't Sync on Windows 10?

User A: “I personally use Windows 10, I am uploading about 100,000 photos, and Google Backup & Sync shuts down or crashes by itself after about 2 hours. It's frustrating.”

User B: “I have downloaded Backup and Sync on my computer. However, when I try to open it. I have an error message and can't use the file. Please see the attached error. I have deleted it several times and tried to install it and open it on my computer but every time I have the same fatal error. Could you please help fix with the Google Backup and Sync not working? Thank you. ”

On Mac Not Working

As a Mac or Windows 10 user, do you have the same trouble? Let us master how to solve Google Backup and Sync errors through this article.

Quick Guide

Why is Backup and Sync Not Working?

Backup and Sync is a desktop application on Mac and PC that can safely back up your files and photos to your Google Drive account. If your computer stops working or replaces your computer, you can use Back and Sync to easily restore these files to your new computer.

Backup And Sync

However, many Backup and Sync users check that they have encountered such a situation, their Google Backup and Sync stopped working. There are several reasons that may cause this problem:

  • Google Drive app is not updated.

  • Storage space is full.

  • Network connection failure.

  • Since the third-party application stopped any task access to Drive.

  • App data may get corrupted.

2 Ways to Repair Google Backup and Sync Not Working on Mac

If Backup and Sync suddenly fail to work, it will cause great inconvenience to users. This page will provide solutions and simple steps to fix Google Backup and Sync on Mac not working error.

Method 1. Update to the latest version of the program

Step 1. On your computer, go to the Backup and Sync download page.

Step 2. Download the latest version for Google Backup and Sync.

Step 3. During the installation process, when asked to replace the current version, click Yes.

Method 2. Change Proxy Settings

If you are running a proxy, please try to open Backup and Sync on any other network to check if the login works. Otherwise, you can try to use the US IP address fox to fix the problem that Google Backup cannot log in.

4 Ways to Fix Google Backup and Sync Not Working on Windows

If you are a Windows user, try the following methods to solve Google Backup and Sync not working in Windows 10.

Method 1. Reinstall Google Backup and Sync

Step 1. Type Control Panel in the Search box of Windows 10 and choose the best-matched one.

Step 2. In the pop-up window, choose to Uninstall a program under Programs to continue.

Step 3. Then select the Backup and Sync from Google and right-click it.

Step 4. Next, click Uninstall to continue.

Step 5. After that, you can go to google.com/drive/download/ and download the Backup and Sync from Google again.

Step 6. Next, install Backup and Sync again on your computer.

When all steps are finished, check whether the error Google sync and backup not working is solved.

Method 2. Run Backup and Sync as Administrator

If Backup and Sync lacks administrative rights, you may also encounter errors with Google Backup and Sync not opening.

Step 1. Right-click the desktop shortcut of Backup and Sync for Google and choose Properties to continue.

Step 2. In the pop-up window, go to the Compatibility tab.

Step 3. Then check the option Run as an administrator to continue.

Run Backup And Sync As Administrator

Method 3. Restart the program

Step 1. Click the Google Drive icon in the system tray, click the More options icon and select Quit Backup and Sync.

Step 2. Then open Google Backup and Sync again.

Quit Backup And Sync

Method 4. Disable Firewall/ Antivirus Programs

Turn off or remove the Windows firewall and other third-party antivirus programs, and check whether you can log in to the Google backup application. If you can log in after that, you need to continue to run the firewall or antivirus.

Bonus Tips for Backup and Sync Not Working Issues

Tip 1. Better Way to Backup Files to Google Drive Easily

The above solutions can temporarily help you solve this problem, but Google Backup and Sync will inevitably have other problems such as Backup and Sync can’t connect, and you still face the risk of data loss.

In order to maximize data security, you can use a third-party cloud backup service (such as CBackup) to back up files to Google Drive. You can also use it to connect Google accounts, and transfer files between clouds.

Here are the steps to backup files to Google Drive via CBackup:

Step 1. Navigate to the CBackup page to create a CBackup account and get started to sign in to CBackup desktop app.

Sign Up

Step 2. Tap the My Storage tab on the left, then click Add Cloud, choose Google Drive, and click Add, then sign in to your Google Drive account, and authorize CBackup to access your Google Drive files.

My Storage Add Cloud

Step 3. Customize the Display Name, Cloud Account, and Storage Path for Google Drive, then tick the note option and click OK.

Complete Google Drive Info


Step 4. Click Backup Tasks on the left and click New Task.

Create Task

Step 5. Modify the Task Name, and click Add Source to choose the files on your computer, then click Add Destination to select Google Drive as the target.

Add Source

Step 6. Press the Start Backup button to backup files to Google Drive easily, and you can avoid the Google Backup and Sync not working completely.

Start Backup

Tip 2. Increase Google Cloud Storage for free with CBackup

It’s highly recommended to try the free cloud backup service CBackup if Google Backup and Sync not working is caused by the insufficient cloud space of Google Drive and don’t have enough cloud storage to store files. Because CBackuper allows you to merge multiple Google Drive accounts to increase Google cloud storage space for free.

Please follow the steps listed below to increase Google Drive storage for free, and then backup files to Google hybrid cloud:

1. Repeat step 2 and step 3 above to add other Google Drive accounts, even different clouds, like Dropbox, OneDrive, etc.

Add Google Drive

2. Then you could see the multiple clouds added to CBackup. Click the My Storage + button, you will see a New Combined Cloud option in the menu. Click it.

Add Combined Cloud1

3. Then select Backup Tasks > New Task to create a backup task.

Create Task

4. Click Add Source to choose folders, and Click Add Destination to choose your Combined Cloud as the backup destination. Press Start Backup to backup files to Google hybrid cloud.

Transfer Google Drive to Combine Cloud

Google Drive may have many unexpected errors, and sometimes you can't fix them successfully. Therefore, if you are tired of dealing with these problems, you can turn to more stable and secure cloud storage directly, the CBackup Cloud.

It offers you a large backup space to perform data protection tasks. It also support cloud to cloud backup or cloud to cloud sync, which is very useful to transfer cloud to cloud directly without downloading and uploading.

Final Words

The above is the causes and solutions for Google Backup and Sync not working on Mac and Windows. However, the desktop application Backup and Sync will inevitably have various problems, and it is time-consuming and troublesome to repair it from time to time.

Hence, it’s strongly recommended to try the free cloud backup service CBackup, as the best free Google Backup and Sync alternative, which allows you backup files to Google Drive easily and provides more powerful features to perform cloud to cloud transfer or increase Google Drive storage for free.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

Learn More