By Kelsey / Last Updated December 29, 2020


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Stuck at Step 1 on Backup and Sync

“I'm currently using macOS Mojave ver 10.14.6. I'm trying to use backup and sync to backup my files but it always gets stuck at step 1. It does not prompt me to give any access except the part to allow opening this app downloaded from the site.”

Stuck At Step1 On Backup And Sync

Have you noticed that many users mentioned on the forum that they found Google Backup and Sync stuck? Why do these problems arise? Is there any way to fix stuck on Google Backup and Sync? Continue reading this article, the following contents will show you the detailed solution steps.

About Backup and Sync Stuck Issue

Google Backup and Sync is a backup application for data on PCs and Macs. Google Backup and Sync can back up your desktop, files, pictures, and other folders and store them in Google Drive and Google Photos. It can also synchronize changes you make to files.

Google Backup And Sync

However, such a practical application has been reflected by many users that it is stuck during operation. By reflecting, I found that the main problems are the following situations:

  • Google Backup and Sync stuck on step 1.

  • Google Backup and Sync stuck on waiting to download.

  • Stuck on Google Backup and Sync: preparing to sync.

  • Stuck on Google Backup and Sync: one moment please.

So what are the reasons for these problems? As an application, Google Backup and Sync is susceptible to various factors of the computer, mainly including the following:

  1. Incorrect network connection.

  2. Broadband providers reducing connection speed.

  3. Too much cache and data, causing the program to not run.

  4. Influenced by Extensions (ad blockers).

  5. Temporary technical problems caused by bugs on Google Backup and Sync.

No more worrying about running stuck, here are some useful solutions, continue reading and learn how to proceed.

4 Way to Solve Google Backup and Sync Stop Working or Stuck

Try to find the most suitable method according to your actual situation.

Method 1. Reboot computer/application

This is the method most people can think of for the first time. It is simple but often solves many knotty problems.

  • Reboot computer:

Windows: Open the start menu, click the power icon at the bottom (Windows 10) or top (Windows 8) of the screen, or select the small arrow to the right of Shut down (Windows 7). Then click Restart.

Mac: Press the power button (or press Control + Eject), and then when the dialog box appears, click Restart.

  • Reboot application:

Log out of your account from Backup and Sync, then exit the program, and re-enter and log in to the account after a while. Or uninstall the program according to regular steps, then navigate to download/backup-and-sync/ to download the latest version of Google Backup and Sync and log in.

Method 2. Add Google Chrome to the Trusted Sites

Step 1. Click the Menu icon (three-dot icon) on the right side of the Address bar.

Click Menu Icon

Step 2. Click Settings, scroll to the bottom and then click the Show Advanced Settings Link.

Click Settings

Step 3. Click the Change proxy settings > Security tab > Trusted Sites icon, then click Sites.

Click Tusted Sites And Sites

Step 4. Enter the URL of Google Chrome, then click Add.

Add Google Chrome Url

Step 5. After the addition is complete, click Close.

Method 3. Check Firewall/ Anti-virus Programs

Excessive protection by firewalls or antivirus programs can sometimes cause Google Backup and Sync to get stuck.

Step 1. Open the control panel, select System and Security, and then click Windows Firewall, and then click Allow an application through Windows Firewall.

Step 2. In the next window, a list of all services allowed/prohibited by Firewall will be displayed. Search for "Google Backup and Sync" and enable it in the Private and Public column.

Enable Google Backup And Sync On Firewall

If you are using anti-virus software, check whether Google Backup and Sync are allowed in the settings. Or you can remove anti-virus software. Then determine whether it is a problem caused by antivirus software by logging in to the Backup and Sync and using it normally.

Method 4. Synchronize Folder Settings

Backup and Sync has a synchronization function that allows synchronization of a single file. If you have a lot of files in one large file, and these file systems do not need or hard disk drive space is limited, this will have some impact on the program. You can choose to synchronize folder settings to solve stuck on Backup and Sync.

Step 1. Click Backup and Sync icon from System Tray. Then click the Menu icon (three-dot) to continue, and choose “Preference...”.

Step 2. In the next window, navigate to the Google Drive tab. Then select "Sync my drive to this computer" and "Sync everything in My Drive" on the right panel to continue. Finally, click OK.

Sychronize Folder Settings

An Alternative Tool to Backup PC files to Google Drive - AOMEI Backupper

Google Backup and Sync can not be used properly for various reasons, which will trouble you when you are using it. Is there any other way to automatically backup PC files to Google Drive?

You can use the best free Windows cloud backup software - AOMEI Backupper Standard. It is designed for Windows XP, Vista, 7, 8, 8.1, 10 (all versions, 32-bit, and 64-bit), and can automatically backup PC to cloud in a few clicks.

Next, let's take a look at how to use AOMEI Backupper to easily backup PC files to Google Drive.

Step 1. Download the free software AOMEI Backupper Standard, install it on your computer and start it.

Step 2. Click Backup on the left side of the interface and select File Sync.

File Sync Aomei Backupper

Step 3. Click Add Folder and select the folder that needs to be backed up to Google Drive.

Add Folder Aomei Backupper

Step 4. Click the inverted triangle icon, then click Select a cloud drive and select Google Drive as a destination location.

Select A Cloud Drive Aomei Backupper

Google Drive Aomei Backupper

Step 5. Then, click Start Sync to start the progress. After completing the progress, click Finish to exit.

Final Words

This is how to fix the "Google Backup and Sync stuck" issue, you can try these methods until the problem is solved. However, Backup and Sync will occasionally cause some problems. You can use alternative tools such as AOMEI Backupper to back up PC files to Google Drive.