By Kelsey / Last Updated December 30, 2020


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Backup and Sync won't launch at all!

“I am trying to use Backup and Sync to backup to Google Photos. I have downloaded the app and see it in my start menu but nothing happens when I click on it... I am running Windows 10. Why did my Backup and Sync not opening and how can I fix it? Help!!”

Google Backup and Sync not opening

Why won't Google Backup and Sync open?

Google Backup and Sync is an effective tool and one of the most influential and popular applications provided by Google. It has multiple useful features that allow users to upload and store files in any folder on the computer, camera, and SD card to the cloud to protect data security.

Nevertheless, there are still situations where Backup and Sync from Google not opening. If there is a problem with this tool, it will cause a lot of trouble for users. You don’t need to panic. Before solving the problem correctly, let us tell you the main causes of Google Backup and Sync not working:

1. Your Google Backup and Sync is not the latest version.

2. Google Drive storage space is full.

3. Network connection failed.

4. Cache and file accumulation cause application data corruption.

5. External applications such as firewalls or antivirus may block the network from accessing Google Drive servers.

How to fix Backup and Sync not opening on Mac?

If your Backup and Sync doesn't open on Mac, try 2 effective and simple ways to fix it.

Method 1. Update Google Backup and Sync

The continuous release of new versions of the application is not only to add new features but also to fix possible problems in the previous version. Therefore, it is very important to ensure that Backup and Sync is the latest version.

Step 1. Go to the Google webpage to download the Backup and Sync for your system.

Step 2. Install the latest version to your Mac.

Step 3 When the system prompts you to replace the current version, click Replace.

Replace Backup and Sync

Method 2. Change proxy settings

Proxy connections may sometimes prevent Google Backup and Sync from running, so it is necessary to disable these connections when using the application.

Step 1. Click the Backup and Sync icon in the desktop menu bar, select More (three-dot icon), and then click Preferences.

Mac Preferences

Step 2. Click Settings, then select NETWORK SETTINGS on the right side of the window.

Preferences Settings Network Settings

Step 3. Under the Proxy settings section, enable the Direct connection option. Then click OK.

Mac Disable Proxy

How to fix Backup and Sync not opening on Windows?

Google Backup and Sync not starting automatically is also a common problem on Windows PCs, and we've provided you with 2 of the most common and effective ways to try to fix your Backup and Sync errors.

Method 1. Run Backup and Sync as administrator

Some processes used in backup and synchronization require administrative access rights. Without this permission, it may happen that Google Backup and Sync can’t connect. You can try to run the application as an administrator.

Step 1. Right-click the Backup and Sync icon on the desktop. Select the Properties option.

Step 2. Then in the pop-up window, click the Compatibility tab, and click Run as administrator.

Run As Administrator

Step 3. Re-enter Backup and Sync and confirm whether the program can be started normally.

Method 2. Check firewall/ antivirus programs

Some third-party services such as firewalls or antivirus programs may affect the normal use of Backup and Sync because they may prevent the network from accessing Google Drive servers. You can check their settings.

Step 1. Open the control panel and click System and Security > Windows Defender Firewall > Allow an app through Windows Firewall.

Allow an app through firewall

Step 2. Then the window will list all the services allowed/forbidden by the firewall.

Step 3. Search for Backup and Sync and tick it under the Private and Public columns.

enable Backup and Sync on firewall

Note: If you use antivirus software on your computer, please check its settings to make sure that Backup and Sync is allowed, or you can remove the antivirus software. Then check whether the Google Drive application can be opened and used normally.

Bonus tip: protect Google Drive files in advance

The above is the most effective way to solve the problem that Google Backup and Sync cannot be opened on Mac and Windows computers. But you may face other thorny issues at any time. In order to avoid Google Drive files being lost or damaged in these errors, we recommend that you back up your Google Drive files in advance. A multi-cloud manager like CBackupper can provide you with free help.

CBackupper Main Page

CBackupper is a professional online cloud service that supports the rapid transfer of data from one cloud drive to another cloud drive to prevent data loss when a service error occurs. The service doesn’t limit the number of accounts under each service, which means you can even connect Google Backup and Sync multiple accounts and combine their storage space to back up more data.

Step 1. Create a CBackupper account and log in.

Sign Up

Step 2. Navigate to the Clouds tab, click the Add Clouds button at the bottom of My Clouds, select Google Drive, and click OK to add this drive. You can add cloud drive accounts as many as you have.

Add Google Drive

Note: You can safely authorize CBackupper because it is based on an authorization system called OAuth, will not save or cache your data or files on the server.

Step 3. Switch to the Tasks page, and click the Create Task button to create a backup task.

Create Task

Step 4. You can edit the name of the backup task for distinguishing it. Click the Add Source button to add Google Drive as a backup source. Click the Add Destination button to add another cloud storage (e.g. OneDrive) as a backup destination.

Add Source and Destination

Step 5. Click the Schedule option to set up a scheduled backup task to let CBackupper backup Google Drive automatically in daily/weekly/monthly. After that, click the Start Backup button to backup Google Drive to OneDrive.

Transfer Google Drive to OneDrive

What if Google Drive storage space is insufficient?

As a file hosting service, Google Drive may sometimes not meet your backup needs, and 15GB may soon be exhausted. We recommend that you move to more cost-effective and fully functional cloud backup services such as the CBackupper client. It focuses on PC-to-cloud backup, providing a more professional backup approach and a more reasonable backup space. You can back up your data to 1,000 GB of space for as little as $6 a month. And you can experience the 15-day free trial of offsite backup it offers each registrar now.

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This article lists the potential reasons and effective solutions for why does Google Backup and Sync not opening on Windows and Mac. To avoid threats to your data in the event of other problems with Backup and Sync, it's a good idea to use CBackupper to back up Google Drive files in advance, and the CBackupper desktop app can provide you with a more professional backup service.