By Kelsey twitter/ Last Updated July 28, 2021


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Backup and Sync won't launch at all!

“I am trying to use Backup and Sync to backup to Google Photos. I have downloaded the app and see it in my start menu but nothing happens when I click on it... I am running Windows 10. Why did my Backup and Sync not opening and how can I fix it? Help!!”

Google Backup and Sync not opening

Why is Google Backup and Sync not opening?

Google Backup and Sync is an effective tool and one of the most influential and popular applications provided by Google. It has multiple useful features that allow users to upload and store files in any folder on the computer, camera, and SD card to the cloud to protect data security.

Nevertheless, there are still situations where Backup and Sync from Google not opening. If there is a problem with this tool, it will cause a lot of trouble for users. You don’t need to panic. Before solving the problem correctly, let us tell you the main causes of Google Backup and Sync not working:

1. Your Google Backup and Sync is not the latest version.

2. Google Drive storage space is full.

3. Network connection failed.

4. Cache and file accumulation cause application data corruption.

5. External applications such as firewalls or antivirus may block the network from accessing Google Drive servers.

Next, you can find the solution of Backup and Sync not opening on Mac Windows PC through the cause of the problem and this guide.

How to fix Backup and Sync not opening on Mac?

If your Backup and Sync doesn't open on Mac, try 2 effective and simple ways to fix it.

Method 1. Update Google Backup and Sync

The continuous release of new versions of the application is not only to add new features but also to fix possible problems in the previous version. Therefore, it is very important to ensure that Backup and Sync is the latest version.

Step 1. Go to the Google webpage to download the Backup and Sync for your system.

Step 2. Install the latest version to your Mac.

Step 3 When the system prompts you to replace the current version, click Replace.

Replace Backup and Sync

Method 2. Change proxy settings

Proxy connections may sometimes prevent Google Backup and Sync from running, so it is necessary to disable these connections when using the application.

Step 1. Click the Backup and Sync icon in the desktop menu bar, select More (three-dot icon), and then click Preferences.

Mac Preferences

Step 2. Click Settings, then select NETWORK SETTINGS on the right side of the window.

Preferences Settings Network Settings

Step 3. Under the Proxy settings section, enable the Direct connection option. Then click OK.

Mac Disable Proxy

How to fix Backup and Sync not opening on Windows?

Google Backup and Sync not starting automatically is also a common problem on Windows PCs, and we've provided you with 2 of the most common and effective ways to try to fix your Backup and Sync errors.

Method 1. Run Backup and Sync as administrator

Some processes used in backup and synchronization require administrative access rights. Without this permission, it may happen that Google Backup and Sync can’t connect. You can try to run the application as an administrator.

Step 1. Right-click the Backup and Sync icon on the desktop. Select the Properties option.

Step 2. Then in the pop-up window, click the Compatibility tab, and click Run as administrator.

Run As Administrator

Step 3. Re-enter Backup and Sync and confirm whether the program can be started normally.

Method 2. Check firewall/ antivirus programs

Some third-party services such as firewalls or antivirus programs may affect the normal use of Backup and Sync because they may prevent the network from accessing Google Drive servers. You can check their settings.

Step 1. Open the control panel and click System and Security > Windows Defender Firewall > Allow an app through Windows Firewall.

Allow an app through firewall

Step 2. Then the window will list all the services allowed/forbidden by the firewall.

Step 3. Search for Backup and Sync and tick it under the Private and Public columns.

enable Backup and Sync on firewall

Note: If you use antivirus software on your computer, please check its settings to make sure that Backup and Sync is allowed, or you can remove the antivirus software. Then check whether the Google Drive application can be opened and used normally.

An alternative to Google Backup and Sync to avoid the problem completely

The above is the most effective way to solve the problem that Google Backup and Sync cannot be opened on Mac and Windows computers. But you may face other thorny issues at any time. You can use alternative methods to backup laptop to Google Drive.

We strongly recommend that you use CBackup, which not only mentions Google Backup and Sync to back up files to the cloud, but also more useful functions.

  • This cloud backup software is stable and secure, which can replace Backup and Sync to upload files on Windows PC to your Google Drive account in a professional way.

  • It supports multiple cloud drives. You could easily back up your PC to Google Drive or even other cloud storage services, such as Dropbox and OneDrive, without worrying about the cloud drive being unable to continue to use them or losing the data stored in it when the cloud drive fails.

  • It provides more cost-effective and larger storage of the CBackup Cloud, you can automatically back up the entire computer to a remote location. Besides, when your local files are lost or damaged, you can easily restore your backup.

CBackup Main Page

Step 1. Download and install the CBackup, create a CBackup account and sign in to the CBackup desktop app.

Sign In

Step 2. Go to My Storage > + > Add Cloud, choose Google Drive, and click Add, then sign in with your Google Drive account to authorize CBackup to access your Google Drive files.

Add Cloud

Note: CBackup is based on the standard OAuth system. Under this standard authorization framework, third-party applications can access multiple cloud accounts without the need for user names and passwords. This means that only you can access the data in the authorized cloud drive. Therefore, you can safely add and authorize your Google Drive account.

Step 3. Customize the Display Name, Cloud Account, and Storage Path for Google Drive, then tick the Note option, click OK to confirm.

Complete Google Drive Info

Step 4. Then go to Backup Tasks > New Task.

New Task

Step 5. Customize the Task Name, click Add Source to add the files on your computer, then click Add Destination to select Google Drive as the destination.

Add Source

Step 6. Press the Start Backup button to backup files to Google Drive easily, and you can avoid the Google Backup and Sync problems completely.

Start Backup

Note: Also, CBackup provides user with a cost-effective and secure CBackup Cloud. You can enjoy a 15-day free trial of 1000 GB of cloud backup space.

You'd better protect Google Drive files in advance

To avoid Google Drive files being lost or damaged in these errors, we recommend that you back up your Google Drive files to other cloud drives in advance. CBackup supports rapid data transfer from one cloud drive to another to prevent data loss when an error occurs. It doesn’t limit the number of accounts under each service, which means you can connect Google Backup and Sync multiple accounts and combine their storage space to backup more data.

Step 1. Go to the CBackup website, log in with your CBackup account. (This function is suitable for CBackup web and desktop app.)

Sign in

Step 2. Navigate to the My Storage tab, click the Add Cloud button at the top, select Google Drive, and click Add to add this drive. You can add cloud drive accounts as many as you have.

add Google Drive

Note: You can safely authorize CBackup because it is based on an authorization system called OAuth, will not save or cache your data or files on the server.

Step 3. Switch to the Backup Tasks page, and click the New Task button to create a backup task.

Create Task

Step 4. You can edit the name of the backup task for distinguishing it. Click the Add Source button to add Google Drive as a backup source. Click the Add Destination button to add another cloud storage (e.g. OneDrive) as a backup destination.

Add Source And Destination

Step 5. Click the Schedule option to set up a scheduled backup task to let CBackup backup Google Drive automatically in daily/weekly/monthly. After that, click the Start Backup button to backup Google Drive to OneDrive.

Transfer Google Drive to OneDrive

What if Google Drive storage space is insufficient?

As a file hosting service, Google Drive may sometimes not meet your backup needs, and 15GB may soon be exhausted. We recommend that you move to more cost-effective and fully functional cloud backup services such as CBackup. It focuses on PC-to-cloud backup, providing a more professional backup approach and a more reasonable backup space. You can back up your data to 1,000 GB of space for a high cost-effective. And you can experience the free trial of offsite backup it offers each registrar now.

Start Backup


This article lists the potential reasons and effective solutions for why does Google Backup and Sync not opening on Windows and Mac. To avoid threats to your data in the event of other problems with Backup and Sync, it's a good idea to use CBackup to back up Google Drive files in advance, and the CBackup desktop app can provide you with a more professional backup service.