By Kelsey twitter/ Last Updated April 2, 2022

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

Get Started

Google Backup and Sync Deleted Local Files!

“I am using Google Backup and Sync to sync files between computer and cloud. Recently, I upgrade it to the latest version but find that Google Backup and Sync is deleting files. Why the latest Google Backup and Sync deletes my local files or an entire folder? I’m missing a lot of files! Will I get them back? Please give me some suggestions. Thanks!”

Google Backup and Sync

As mentioned in the case, some users complain that they find Google Backup and Sync is automatically deleting local files from the system. The official Drive help forum is full of such complaints. Both Windows and Mac users report that Backup and Sync deletes files/folders from the local Drive folder on their systems without permission.

Note: From October 2021, Google Backup and Sync have been upgraded with Drive File Stream to a new app, Drive for desktop. You can still solve the Google Drive desktop application problem in this article.

4 Fixes to “Google Backup and Sync Deleting Files” Issue

To solve this problem, you can try some common fixes to Google Backup and Sync errors. In the following contents, we will introduce several common effective fixes, you can try them one by one until your problem gets solved.

Fix 1. Remove the Syncing

Generally, when you delete one file or folder from your Google Drive folder on your computer, it automatically gets deleted from the Google Drive web application too. Similarly, if you find that your files were accidentally deleted files on Google Drive, Google Backup and Sync will delete files from the computer too.

If you want to delete files from the computer only, just remove the syncing.

1. Click the “Back up and Sync” icon, on the taskbar on your computer and select "Preferences" from the settings.

2. Uncheck the box next to "Sync My Drive to this computer".

Sync My Drive

3. Click "OK" to apply changes.

Then, no matter you want to delete files from computer but not Google Drive or delete from Google Drive but not computer, it will no longer sync the changes between your Google Drive and computer automatically.

Fix 2. Reinstall Google Backup and Sync

Under normal circumstances, most problems can be solved by reinstalling because your installed version of the software is either old or corrupted. Now that Backup and Sync have been replaced by Drive for desktop, you can reinstall the correct program, it may work normally again.

1. Follow the normal steps to uninstall Google Backup and Sync on your computer.

Mac: Open the Finder, click "Applications", drag "Backup and Sync" to the "Trash" at the bottom, navigate to the “Go” menu, select "Library", and delete the "Application Support / Google / Drive" folder.

Windows: Press "Windows + I", then click "Apps", select "Apps & features" on the left, enter "Backup and Sync" in the search box, find the program, and click "Uninstall".

Uninstall Windows

2. Navigate to google.com/drive/download/, download and install the latest version of Backup and Sync, which is Drive for desktop.

3. Open the latest version of the program, log in to your account, and check whether it works normally.

Sign In With Browser

Fix 3. Use Google Drive via the Browser

This step would fix the problem if the syncing issue is app-related. This is only a temporary fix, but if there is something wrong with your sync app and you’re in a rush to upload or access files, this would be a workaround. Open Chrome or any browser that you like and head to the Google Drive website and sign in with your Google e-mail and password to proceed.

Google Drive Web App

Fix 4. Switch to Other Cloud Storage

If you are using Google Backup and Sync on your PC, you might have met different kinds of errors such as “Backup and Sync not working”, “Backup and Sync Stuck” for unknown reasons, and there is no guarantee that you can fix these errors every time successfully. In addition, it’s not continent to use the web version to upload files manually.

Therefore, if you are tired of handling these problems, you can switch to other popular cloud storage like Dropbox and OneDrive directly. If there are too many files in Google Drive that need to be migrated from Google Drive to other cloud storage, don’t worry, CBackup can offer help.

CBackup is a professional cloud backup service that supports cloud to cloud backup. You can use it to backup Google Drive files to other cloud storage to avoid sync errors easily. 

Let’s take Google Drive and OneDrive as an example to show you how to backup Google Drive to OneDrive for free with CBackup desktop app:

Tip: If it's easier for you to use the web, you can go directly to the CBackup website and do the following in the web app.

1. Download the CBackup app and launch it. Sign up for an account on CBackup, if you already have an account, you can sign in directly.

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

Sign Up

2. Click "Add Cloud" to authorize your account. All the accounts you added will be listed under the "My Storage" tab. You should choose Google Drive to add from the pop-up window. And add other cloud drives as the same steps.

Select Google Drive

Note: You can add a public cloud account to CBackup with confidence, because the service is based on a secure OAuth system and the platform does not store your personal user information and

3. Click "New Task" under the "Backup Tasks" tab.

Create Task

4. Click "Add Source > Cloud Files" to add Google Drive as a backup source, and click "Add Destination" to add another cloud drive as a backup destination.

Add Source

5. Finally, click "Start Backup" to execute the backup task.

Bonus tip: turn to the best Google Drive desktop app alternative for use

In addition to the Google Drive Backup and Sync deleting files that bring annoyance to users, according to user feedback, the app is not stable. So users can use more stable alternative tools to back up and sync files to Google Drive. The free CBackup helps users, the cloud backup service supports automatic backup of local files to third-party cloud drives, such as Google Drive, OneDrive, Dropbox, etc.

With CBackup, you can stop worrying about not being able to store your files properly when you encounter tricky Google Drive errors. Backup computer to Google Drive quickly with the CBackup app now.

1. After logging in to CBackup, add your Google Drive account as described above, then click Backup Tasks > New Task.

2. Click Add Source > Local Files and select the files and folders that need to be backed up to the cloud

Local Files

3. Then click Add Destination > Single Cloud, and select your Google Drive account as the backup destination.

Select Destination Single Cloud

4. Go to Settings to set up Google Drive backup task to perform automatically, just check Set a backup schedule for automated backup under the Scheduler tab.

Schedule Backup

5. Tap the Start Backup button to backup Windows files to Google Drive automatically.

Start Backup Files to Google Drive

Besides, CBackup provides you with the following benefits:

  • Powerful backup features, like Scheduler, Email notification, and File Filter, it's easy for you to backup cloud data between clouds and saves your time and effort.

  • Cloud to cloud sync will sync all files or specific files from one cloud to another easily, there is no need to download and upload, it's very straightforward.

  • Backup files to Google Drive, Dropbox, OneDrive, Combined Cloud, CBackup Cloud, easily.

  • 10GB of CBackup Cloud for you to store files securely.

Final Words

Generally, the “Google Backup and Sync deleting files” issue can be fixed with the methods above. If you can’t solve this error after trying all the methods above, you can switch to other cloud storage directly and easily with the help of CBackup. If you want to protect your files in Google Drive, you can also use CBackup to backup cloud data to make a copy.

Of course, if you don't like to deal with the Google Drive desktop app problem repeatedly, we highly recommend that you use the free CBackup, which manages multiple cloud drives with one click and never backs up files to the cloud without errors.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

Learn More