By Jonna twitter/ Last Updated April 19, 2023

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

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Why is My Dropbox Showing Blank Screen?

Have you ever come across a Dropbox blank screen while setting up the Dropbox desktop app or logging into the Dropbox website? The panic and anxiety you feel when you urgently need to upload files to Dropbox or access your Dropbox files is real. In fact, the Dropbox blank login screen is a common problem faced by many users.

There are several reasons for the Dropbox showing blank screen issue. Here we list some well-known ones:

➯ Excessive Dropbox cache files. Too many caches may cause Dropbox not able to load on the desktop program or web page.

➯ Dropbox is blocked. Your antivirus software may identify Dropbox as harmful software and prevent it from running.

Your browser settings or plugins are preventing Dropbox from working.

There are problems with the Dropbox server, causing Dropbox captcha blocked, cannot log in to Dropbox, Dropbox not connecting, and other issues.

Section 1. How to Solve Dropbox Blank Screen on Desktop App in 4 Ways

To resolve “set up Dropbox blank screen” on the desktop app, you can try the following methods. Make sure you are connected to the network when you run the Dropbox app.

Way 1. Refresh Dropbox

If you experience a white screen issue when trying to set up or restart the Dropbox program, you can try restarting it first. This can be helpful to fix most desktop Dropbox problems.

Press and hold CTRL, Shift, and ESC keys on the keyboard simultaneously to launch Task Manager. Click on Dropbox and hit End task. Please wait a few seconds and run Dropbox again to see if you can set it up correctly.

Task Manager

Way 2. Remove Dropbox Cache from Computer

Cache storage is an automatic process, the longer you use Dropbox, the more cache you may save. Excessive cache files may not only lead to Dropbox filling your hard drive but also cause Dropbox access denied. So, you can clear Dropbox cache to resolve Dropbox blank white screen during setup.

Here we take clearing caches on Windows as an example to show you detailed guides:

Step 1. Open the Run dialog by pressing the Windows + R keys at the same time.

Step 2. Copy and paste %HOMEPATH%\Dropbox\.dropbox.cache in the box and hit OK to open the Dropbox cache folder.

On a Mac computer, you should copy and paste ~/Dropbox/.dropbox.cache from the Go menu to get that.

Input the Command

Step 3. Select all cached files and folders, right-click them, and choose Delete. Then, run the Dropbox application again to see if the Dropbox white screen issue persists.

Way 3. Turn off Virus Protection and Check Firewall Settings

There is a possibility that your antivirus software and firewall prevent you from logging in to your Dropbox account. By the way, privacy programs, such as VPN, could also result in Dropbox setup with a white screen.

Please try to disable your antimalware software and remove VPN temporarily to see if you could run Dropbox successfully.

Way 4. Reinstall Dropbox

If anything else is running fine, you may try to uninstall and reinstall Dropbox to fix most Dropbox issues like Dropbox creating duplicate files, Dropbox not loading, and Dropbox blank screen on desktop.

Step 1. Go to Windows Settings > Apps, locate Dropbox, and click Uninstall.

Uninstall Dropbox

Step 2. Press Windows + R, then copy and paste the following command one by one to delete directories related to Dropbox.





Delete the Dropbox File

Step 3. Download and install the latest version of Dropbox on your computer.

Section 2. How to Fix Dropbox Blank Screen on Website in 4 Methods

If you are experiencing Dropbox not loading on Chrome with a blank white screen, you should proceed with the following solutions to fix it.

Way 1. Clear Browser Cache and Cookies

Your browser may take a long time to display loaded material if there are too many cached files. Here you must delete caches and cookies to avoid Dropbox login blank screen error.

Step 1. Click More on Chrome, and select More tools > Clear browsing data.

Step 2. Pick All time next to Time range, tick Cookies and other site data and Cached images and files. Then, tap on CLEAR DATA.

Cclear Browsing Data2

Way 2. Use Another Browser or Private Browsing Mode

Sometimes, the browsing history or the problem of the browser itself might cause a Dropbox blank screen. If you have other browsers on your computer, you can see if you can access the Dropbox web page correctly. If not, you are able to browse in a private mode to avoid such a problem.

You could click More > New Incognito Window to open Chrome in private mode.

New Incognito Mode

Way 3. Disable Browser Plugins

Installed plugins on the browser may influence the proper run of Dropbox website as well. In this case, please deactivate all plugins to avoid can’t access Dropbox website.

Step 1. Open Chrome, click More > More tools > Extensions in turn.

Step 2. On the extension you want to disable, toggle the switch to turn it off or click Remove to delete it from Chrome.

Disable Extensions

Way 4. Reset Browser Settings

If you have changed your browser settings, it is possible that certain settings on the browser impact the Dropbox webpage to launch smoothly. Here, you can follow the steps below to reset browser settings and resolve Dropbox login screen blank on website.

Step 1. Go to Settings on Chrome.

Step 2. Tap on Reset settings on the left, click Reset settings to their original defaults, and hit Reset Settings.

Reset Chrome Settings

Bonus Tip: Use CBackup to Upload Files to Dropbox, without Any Error

If none of the above methods helps to solve Dropbox blank screen when you log in or set up Dropbox, we can reasonably suspect that there was a problem with the Dropbox server that prevents you from launching the Dropbox app or website. In that event, you can try a free cloud backup service, like CBackup, to upload files to Dropbox.

✬ It allows you to sync and backup files from computer to Dropbox, Google Drive, OneDrive, and multiple public clouds.
✬ It offers multiple schedule modes, including daily, weekly, and monthly to perform scheduled sync flexibly.
✬ In addition to computer files and folders, it is capable of syncing external hard drives to Dropbox and other clouds.
✬ It comes with 10GB of free CBackup Cloud backup space for every account.
✬ With its “Combine Cloud” function, you can merge multiple Dropbox accounts to increase cloud storage for free.

Install the CBackup software on your Windows computer. Then, you can upload files to Dropbox handily!

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

Step 1. Create an account for CBackup for free and sign in to the desktop client.

Step 2. Select Storage > Dropbox, and click Authorize Now to permit CBackup to access your cloud files.

Select Dropbox

Step 3. Click on Sync and then Sync PC to Public Cloud.

Choose PC to Public Cloud

If you click on the Sync Public Cloud to Public Cloud option, you will go to the CBackup web version, where you could sync and backup Dropbox to Google Drive and more clouds with one click.

Step 4. Select files/folders to upload, choose a folder on Dropbox as the target location, then tap on Start Sync to upload files to Dropbox error-free.

Start Sync to Dropbox


These are all methods to solve Dropbox blank screen on desktop and website while setting up and logging in. We cannot guarantee that every method will work to fix this issue, but you can try them one by one until your problem is solved. If you don’t want to try all of them, you can directly rely on CBackup to sync and backup files to Dropbox easily.

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