Fixed: Unable to Upgrade Google Drive Storage | 4 Ways + 2 Tips

Wondering how to fix the "unable to upgrade Google Drive storage" error? In this post, we'll show you 4 methods for this problem, and 2 tips to increase Google storage free of charge.


by Jonna Lasted Updated February 1, 2023

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Can't upgrade Google storage size


I am trying to upgrade the current plan storage but always fail when trying to proceed. It did not give me any kind of permanent error but just said the purchase failed and went away. Can someone help me with this?

Although Google Drive provides 15GB of free cloud storage for each account, the quota is shared across multiple services including Google Drive, Google Photos, and Gmail. Many users choose to buy more storage when they are running out of space. But some experience the problem that they are unable to upgrade Google Drive storage.

To solve this problem, we propose 4 solutions in this article. And we also provide two workarounds that could help you get more Google storage space for free.

Unable To Upgrade Google Drive Storage

Why isn't Google Drive uploading?

If you try to upgrade your account, but you are prompted that you are unable to purchase Google Drive storage, you can refer to the following common reasons:

  • Your network connection is unstable.

  • You haven't connected to the right account.

  • Your payment methods are incorrect.

Now, let's get down to business to learn the details about how to fix the can't upgrade Google storage issue.

Fix unable to upgrade Google Drive with 4 ways

Here are some workable methods that you can use to resolve the cannot upgrade Google Drive storage issue. Before starting the specific steps below, you should make sure that your network is properly available because if the network is out of connection, no operation will work.

Solution 1. Check if your payment method is accepted

If you encounter a prompt during the payment process and inform you that you are unable to upgrade Google One, you can check whether your payment method is feasible on the accepted payment methods on Google Play page. If the payment method is incorrect, you should switch to the correct payment method and pay again.

Solution 2. Check if youre included in paid app availability

In addition to checking your payment method, you can also ensure paid app availability in your country. Although it supports payments from many a large number of countries, there are a few countries and territories where people are not available to get it done.

Solution 3. Disconnect and reconnect your Google Drive account

If you ensure that there is no problem with the above payment information, you can try to log out of your Google Drive account, then log in to it again. And then try to upgrade the storage. Because sometimes being unable to buy google storage is due to the disconnectivity of the account.

Step 1. Disconnect your Google Drive account

On the Google Drive main page, click on the avatar in the upper right corner, and tap Sign out.

Click Sign Out

Step 2. Reconnect your account

Then, go to, log back into it with your credential, and attempt one more time.

Solution 4. Contact Google for help

If you think that trying each method one by one to solve the unable to upgrade Google Drive storage error is time-consuming, you could contact Google Drive support for help. But there is no way to know exactly how long it will take to get a response.

Google Contact Us

If you want to increase Google Drive storage right now, you could rely on the following two tips to achieve that.

2 tips to get more Google Drive storage for free

While upgrading your storage package is a great way to increase your Google storage space, the high cost is still a deterrent for many people. Many people may ask: how can I increase Google Drive storage for free? Don't worry, here we provide two free ways to help you get extra backup space in Google Drive when there is little storage space left.

Tip 1. Clean up Gmail

Have you checked how many emails you currently have in your Gmail inbox? A number of Google users said that their Google space is occupied by unknown emails and attachments. With hundreds or even thousands of emails and attachments filled up in your inbox, your space will run out quickly.

To free up your Gmail, you can use the following two methods:

#1. Delete emails with big attachments

Step 1. Paste has: attachment larger: 10M in the Gmail search box, and search for it.

Step 2. Select the emails you want to remove, and tap on Delete.

Step 3. Click on More > Bin on the left-hand navigation, tap on Empty Bin now, and click OK to confirm deleting them.

Clean Up Gmail

#2. Erase useless categories

Apart from deleting files by attachment size, you can also clean up Gmail by deleting entire email categories to get Google storage extra space for free.

Step 1. On the Gmail main page, scroll down to locate the Categories tab in the left navigation bar.

Step 2. Tap on the category you want to delete, and select them to right-click and choose Delete.

Step 3. Go to the Trash tab, select them to hit the Delete forever button.

Delete Forever

Tip 2. Combine multiple Google Drive accounts

Compared with clearing Gmail, combining several Google accounts to increase storage space is more efficient and much easier to get more space. You can use a professional cloud backup service - CBackup to get this done with ease and at no cost.

CBackup can help you merge multiple Google Drive accounts for combinations of unused space of numerous accounts into a bigger backup space. As long as you have enough accounts, it is effortless to get unlimited Google Drive storage space. Let’s work out how to achieve it with CBackup:

Step 1. Download the CBackup client app. Sign up for an account for CBackup for free.

Download CBackup Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Log in to the CBackup desktop app on your device. Then, navigate to the Storage tab, choose Google Drive, and hit Authorize Now. And then, follow the on-screen prompts to complete the authorization, which aims to allow CBackup to access your cloud storage. Afterward, repeat the step to add all your Google Drive accounts to CBackup.

Select Google Drive

Step 3. After adding your accounts, click on + Add Combined Cloud on the Storage screen.

Add Combined Cloud1

Step 4. Tick the box next to the Google Drive accounts you want to combine, and hit the Next position.

Tick All Google Drive Accounts

Other than Google Drive accounts, you can merge OneDrive accounts and Dropbox accounts as well. You also combine all the accounts of these three cloud drives to get bigger space if necessary.

Step 5. Determine the cloud drive order for these Google Drives using the up and down triangle icon, then click Combine.

Determine Google Drive Order

Now, you have completed the process of using CBackup to combine cloud storage. You can find the combined cloud in the storage list, and you can use the big storage space as a destination to back up any files to Google Drive, and get Google Drive auto backup PC folders or files easily. With CBackup, you can also:

  • Sync files to Google Drive, OneDrive, Dropbox, and other public clouds so that you won't lose any changes.
  • Backup entire computer to Google Drive and other cloud storage for protection.
  • Migrate Google Drive files to OneDrive and other clouds with simple clicks.
  • Backup computer files to CBackup Cloud, with 10GB free space and scalable cost-effective backup space.


All of these methods you can rely on to solve you are unable to upgrade Google Drive storage. If you want to get more Google Drive storage for free, you can download CBackup to combine cloud storage that is idle. In this way, you are able to break the Google free storage limit and gain bigger backup space without difficulty.

Jonna · Editor
Jonna becomes a professional in the areas of cloud backup and restoration, data protection, etc. after years of learning and researching. She maintains a keen eye for the latest technology trends, ensuring that the information provided is always in step with industry developments.