By Kelsey twitter/ Last Updated September 29, 2021

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Cannot Download File or Folder from OneDrive!

“I find that OneDrive cannot download a file to my Windows 10 PC. Actually, OneDrive has been downloading an entire file and working as it should, but suddenly, it stopped downloading the entire file (which happens to be my website). I have tried everything I could find to try but all the ways failed. What else can I do to be able to use OneDrive as I have been using it? Please give me some advice, thanks!”

Download Files From Onedrive

Why Can’t Download OneDrive Files?

Most Windows users must be familiar with OneDrive because it provides Microsoft users with a lot of space to store files safely and useful features to access and share files with other users easily. However, although OneDrive saves much local storage space and makes online collaboration easier and more fun, it still brings some problems to users sometimes.

For example, some users complain that they cannot download the OneDrive folder from OneDrive suddenly when they need them urgently. Actually, the OneDrive download not working is a very common problem and there are many reasons for this problem. If you are facing this problem, please read on to learn the solutions in the following contents.

Right Way to Download OneDrive Files

Before trying any solution to OneDrive Download not working issue, you should may sure you have followed the right way to download files from OneDrive. Sometimes, users cannot download folders from OneDrive just because they download files with incorrect steps. So, check the right steps to download files from OneDrive as below:

1. Go to the OneDrive website and log in to your OneDrive account.

Onedrive Sign Up Page

2. Click the Download button in the upper menu bar, then, browse to the file or folder you want to download and tick it.

Download From Onedrive

How to Solve OneDrive Download Not Working Issue in Windows?

There are some common fixes to this OneDrive not downloading files issue on your Windows PC, you can check and try them one by one until your problem gets solved.

Method 1. Try Another Device or Browser

This is more like a temporary repair measure. If you need your files urgently, you can try this method first because troubleshooting can be time-consuming. You can use another desktop computer or smartphone to see if you can download files normally. You can also try to download files using the OneDrive web application in other browsers and you are recommended to use UR Browser.

Onedrive Sign Up Page

Method 2. Check the Connection

OneDrive is online cloud storage that needs a stable internet connection. You should check your internet connection to make sure it is stable and fast. Or, Microsoft OneDrive is facing stopping or shutting down.

Network

Method 3. Restart the OneDrive App or Computer

Generally, restarting the device or app can solve most issues. So, you can quit your OneDrive app and restart it to see if it can back to normal. If this does not work, you can also try to restart the computer.

Exit Onedrive

Method 4. Re-upload File to OneDrive

If the file is corrupted or not uploaded completely, you can’t download it from OneDrive successfully. So, you can try to upload the file again. It is recommended that you change the file name before uploading the file again to ensure that there are no conflicts or overwrite issues.

Onedrive Upload 1

Method 5. Check the File Permissions

Besides the routine troubleshooting above, you also need to check if you have the right to download and access the files you want to download. Sometimes, if the file is shared with you, it is recommended that you contact the administrator first. Maybe the owner revoked permission on purpose or mistakenly. You should ask the owner to share the file again to make sure everything is normal.

Method 6. Update the OneDrive App

Under this solution, the first command will reset OneDrive because the local application data may be corrupted. The second one will update the OneDrive application to the latest version.

1. Press Win and R key at the same time to call out the Run dialog box and type the following command and hit Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Reset OneDrive

2. Wait for 2 minutes to around and then press the Win and R key again and type the following command and hit Enter:

%localappdata%\Microsoft\OneDrive\update

Ideally, the OneDrive icon will disappear from your notifications area inside the taskbar and then appear again after several minutes. If not, copy and paste the following command and hit Enter in the Run box to start the client manually:

%localappdata%\Microsoft\OneDrive\onedrive.exe

Method 7. Reinstall the OneDrive App

According to the feedbacks of OneDrive users, they have successfully resolved this issue by reinstalling the OneDrive app

1. Right-click the Start menu at the bottom left and select Apps and Features.

2. Inside the Applications window, search for OneDrive by name and click the Uninstall button.

Uninstall OneDrive

3. Then, download the latest version of OneDrive and re-install this application by the on-screen prompts. At last, you can check if this issue still persists.

Method 8. Contact OneDrive Team

If all the methods above fail, you can also try to contact the OneDrive support team by email OneDrive. Here, you can describe your problem and situation. Then, you will get help from the OneDrive experts. This is also a way to solve your problem.

Contact Onedrive Team

Bonus Tip: How to Avoid OneDrive Problems Thoroughly?

In fact, besides the OneDrive download not working issue, the OneDrive user also may meet many other errors like OneDrive error code 2 and OneDrive error code 0x8004de40. Generally, it may take you a long time to solve these problems. So, if you don’t want to waste time on these issues, you can turn to another cloud storage service and transfer OneDrive to another cloud. Fortunately, the free cloud backup service CBackup will do you a big favor to transfer files from one cloud to another direclty and easily.

CBackup is a free reliable cloud backup software for Windows PCs. Let’s see how to transfer OneDrive to another cloud (Google Drive for example) with CBackup:

Step 1. Add OneDrive and Google Drive to CBackup

1. Sign up for a new CBackup account and sign in.

Sign Up

2. Click the My Storage tab, click plus icon > Add Cloud, then select OneDrive and click Add, then follow the steps to grant access to CBackup, and edit the settings for OneDrive. Use the same way to add Google Drive.

Add Cloud

Step 2. Transfer OneDrive to Another Cloud (take Google Drive for example)

1. Click on the Backup Tasks tab and click on the New Task button.

Create Task

2. Click on Add Source to select the OneDrive files that you want to backup to Google Drive. Click Add Destination > Single Cloud > Next > Google Drive > OK.

Add Source And Destination

3. After selecting, click Start Backup to transfer OneDrive to Google Drive directly and easily.

Besides, CBackup offer the desktop app for you to backup files to the cloud, like Google Drive, OneDrive, Dropbox, CBackup Cloud, etc. as well as combine multiple clouds into a large cloud backup space.

Final Words

If you meet the OneDrive download not working issue, you can take it easy and try the solutions above. Under normal circumstances, these methods are sufficient to solve your problem, but it will take some time. If you are tired of handling these problems, you can turn to the best OneDrive alternative – CBackup directly.

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