By Kelsey twitter / Last Updated June 11, 2021

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My Google Photos isn't backing up

“My Google Photos was working seamlessly until 3 weeks ago. It just stopped backing up photos to the cloud, and I have over 1 TB of storage left. In the Google Photos app, it says ‘Getting your Photos’ indefinitely (has said this for 5+ days) for 1000 photos. If I click on my user id picture in the top right of the app it says ‘Backup is on: Getting ready to back up’ but nothing happens. Please help me to fix Google Photos not backing up all photos, thank you!”

Why is my Google Photos not backing up automatically?

Google Photos is popular with many users as an image management app, and of course, many users are used to backing up photos and videos with it. Although Google Photos will end free unlimited storage in 2021, you can still upload as many photos as possible to Google Photos before then. But increasingly, some users are suggesting that Google Photos not backing up iPhones or Androids, which can be caused by several reasons:

  • The video with the wrong format or size was uploaded.

  • The Google Photos app has not been updated to the latest version.

  • Too much cache and data accumulation, resulting in a background stucking or freezing.

  • Back up photos and videos of the original quality and you don't have enough storage space in your Google account.

  • Temporary technical issues may be caused by a problem with the party's network or an error in Google Photos.

7 Ways to fix the Google Photos not backing up issue

While working with Google Photos, it is common that photos not syncing for unknown reasons. If you are facing this problem, please keep reading. 7 feasible methods can help you get rid of this problem.

Fix 1. Check your backup status

1. Go to Google Photos on your device firstly, and sign in with your Google account.

2. Click the avatar in the upper right corner and select Manage your Google Account to see your backup status.

Manage your Google Account

These are some of the messages you might get, as well as the corresponding fixes.

Waiting for connection/Waiting for Wi-Fi - You should reconnect to Wi-Fi or switch to mobile data.

A photo or video was skipped - The photos or videos you upload don't meet the requirements of Google Photos. You need to be aware that photos larger than 75 MB or 100 megapixels and videos larger than 10GB cannot be saved in the cloud.

Back up and sync is off - Google Photos' auto-sync and the backup feature are disabled and you'll need to click TURN ON to re-enable it.

Backing up photos/Backup complete - Your photos and videos are currently in a state of being uploaded or have been backed up successfully.

Fix 2. Enable auto-sync and backup feature

Auto-sync for Google Photos is always enabled by default. However, if you accidentally turn it off, this causes Google Photos not backing up automatically.

1. Go to Google Photos and click the menu button > Settings.

2. Then click Back up & sync, and turn on the switch next to Back up & sync to enable the feature.

Google Photos Backup & sync

Fix 3. Update the Google Photos app

There may be unresolved errors on older versions of the Google Photos app, and we recommend that you update Google Photos to the latest version promptly.

1. Open Google Play on your phone.

2. Select Menu on the left side of the page and click My apps & games.

3. This page shows all the programs that need to be updated, swipe the screen to find Google Photos, and select Update.

Update Google Photos App

Fix 4. Clear cache and data of Google Photos

On Android devices, click Settings > Apps > Photos > Storage, tap CLEAR DATA and CLEAR CACHE.

Google Photos Clear Cache Data

On iOS, click Settings > General > iPhone Storage > Google Photos, and tap on Delete App. Then go to the App Store and install the Google Photos application again.

delete cache iPhone

Fix 5. Ensure correct video size and format

In addition to the photos we mentioned above can't exceed 75MB or 100 megapixels, videos can't exceed 10GB, and you need to note that Google Photos only supports the following video formats:

mpg, .mod, .mmv, .tod, .wmv, .asf, .avi, .divx, .mov, .m4v, .3gp, .3g2, .mp4, . m2t, .m2ts, .mts and .mkv.

Therefore, if you upload videos in other formats that will cause Google Photos not backing up videos, you should first convert them to one of the above formats.

Fix 6. Keep enough power

When the device is low on battery or in low-power mode, Back up & sync may be turned off. We recommend that you keep the device with sufficient power (you can charge it directly) or turn off the low-power mode. And then turn on the Back up & sync, you may find that the number of backups will start to increase.

Low Power Mode

Fix 7. Check storage of Google Drive

Before June 2021, users can still back up unlimited high-quality photos to Google Photos, but if you set the upload mode to the original quality, the photos and videos will occupy the storage space of the Google account. When the space of Google Drive is insufficient, photos, and videos of the original quality cannot be uploaded to Google Photos. You can check the storage in your Google Drive account by following the steps below.

1. Open Google Photos and go to Settings.

2. Click Back up & sync, then you can view the storage under BACKUP ACCOUNT, you can also click Upload size to switch to upload high-quality images.

check Google account storage and change Upload size

Bonus tip: What if the storage of Google account is insufficient?

What if you still want to backup photos and videos with the original quality, but the storage space in your account is insufficient? Here we provide you with 3 solutions.

Way 1. Update Google Drive account

You can click the menu button on the Google Drive app and go to Settings> Upgrade storage to subscribe to the Google Drive storage plan. But this method may require a large amount of expenditure in the long run.

Way 2. Combine storage with multiple accounts (FREE)

To save money, you can use reliable third-party services such as CBackup to get more Google Drive space for free. CBackup is a professional cloud manager that allows you to add accounts such as Google Drive, OneDrive, Dropbox, and more to it, combining space in multiple cloud drive accounts to form a large backup space to back up all types of files.

Step 1. Go to the CBackup website, create an account and sign in to CBackup desktop app.

Sign In

Step 2. Click My Storage > Add Cloud under the My Storage list, add and authorize your Google Drive and click Add. Then add multiple cloud drive accounts to CBackup in the same way.

Select Google Drive

Step 3. Then you can change the display name of your cloud drive and allocate space for backup, click the checkbox before Note, and click OK.

Complete Google Drive Info

Note: Repeat this step to add as many cloud drive accounts as possible, and then continue to combine their available storage.

Step 4. Tap the My Storage tab on the left panel, then the plus icon, and select New Combined Cloud. Then select all the cloud drives you added above, and click Next.

My Storage New Combined Cloud

Tick All Cloud Drives

Step 5. After you've added all your accounts, check the total space of Combined Cloud they combine under the My Storage list.

Google Drive Multiple Accounts

Way 3. Turn to a Google Drive alternative with large space

CBackup also offers an offsite backup solution with a huge backup space, this desktop app focused on Windows PC cloud backup with a more professional backup approach and a more reasonable backup space plan than Google Drive. It also provides automatic data recovery, allowing you to recover the files you need to continue using on your computer. You can download it now to try it out:

1. Log in with your CBackup account to start your trial.

2. Then click Backup Tasks > New Task.

Create Task

3. Click Add Source to add files from your computer, and then click Add Destination > Combined Cloud/CBackup Cloud/Single Cloud, choose a backup destination, and click Start Backup to start the backup task.

Add Source

Add Destination Combined Cloud

Final words

That’s all about how to fix the Google Photos not backing up issue. You can try the method above to start the photo sync process. Besides, we provide you with 3 ways to handle the lack of storage for your Google Drive account. If necessary, don't forget to use CBackup for more backup space, and you can use it as an alternative to Google Drive to back up more computer files.