By Jonna twitter/ Last Updated February 2, 2023

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

Get Started

Google Drive says sync complete but it not! Why?

“I used the Google Drive desktop app to sync files to the cloud, and it prompted me to say that the files are up to date. When I went to check my Google Drive folder, I found that some of the files did not sync successfully, I am now distressed. Why Google Drive says sync complete but it not? How do I deal with this? Hope someone can answer and help me.” 

sync complete

Reasons for Google Drive not syncing all files

Google Drive, one of the most user-used cloud storage and sync services, has troubled many people with reporting that users can't fully back up their files. The problem is not insoluble, and finding the correct cause of the error can resolve the error. The main reasons why Google Drive does not sync all files are as follows:

  • You might upload a file when you don't select all the files that need to be synced.
  • The data that needs to be synced exceeds the storage limit of your Google Drive account.
  • The Google Drive sync process is affected by firewalls and antivirus software.
  • An error occurred on the Google Drive server.
  • The Drive for desktop app has an error.

8 Solutions to Google Drive not syncing complete

In this section, we've put together the most effective ways to fix Google Drive errors through the following 8 methods and the detailed steps provided, or if your problem is tricky, you can also switch to a more reliable tool for file upload.

Way 1. Check the sync folder settings

You may have accidentally unchecked the folders that should be synced while syncing files, you can follow the steps below to check.

Step 1. Tap the Google Drive icon on the desktop tray, tap the gear button, and click Preferences in the drop-down menu.


Step 2. Click on the Google Drive tab, check Mirror files, and all your files will be automatically taken offline.

Mirror files

Way 2. Clear Google Drive cache

If you don't have enough space in your Google Drive account, once you run out of space, the rest of the sync process will no longer proceed. You need to clear the Google Drive cache to make more space.

Step 1. Access the URL from Google Chrome: chrome://settings/cookies/detail?

Step 2. Click Remove All in the Privacy and security interface to clear all caches.

Remove all cache

Way 3. Upgrade the Google Drive space

You can also subscribe to the Google Drive Space Expansion Plan to make Google Drive enough to save the files you need to sync.

Step 1. Go to the Google Drive website and log in to your account.

Step 2. Check out the Storage tab, where your Google Drive space usage will be displayed, click the Buy storage button to expand your subscription.

Buy Storage

Way 4. Reconnect your Google Drive account

If there is a problem with the current Google Drive account connection status, the user may not be able to query the file to upload. Reconnecting to a Google Drive account can sometimes result in Google Drive not showing all files.

Step 1. Click the Google Drive button in the desktop tray to go to Settings > Preferences.

Step 2.  Click the portrait icon and click the Disconnect account button.

Disconnect account

Step 3. Then re-enter the Drive for desktop program and enter your account information to log in.

Way 5. Run Drive for desktop as an administrator

If you don't currently have administrator privileges for the Google Drive desktop app, then it may affect Google Drive not syncing complete, now try to enable administrator privileges to run the program.

Step 1. Type Google Drive in the search box on your desktop.

Step 2. Then right-click on the Google Drive option and click Run as administrator. Tap Yes on the pop-up UAC (User Account Control) page.

Run as administrator

Step 3. Re-enter Drive for desktop and check the Google Drive folder to see if the sync process is resumed.

Way 6. Restart your device

When you're sure there's nothing wrong with Drive for desktop, you'll need to restart your device, which resolves most Google Drive errors, including Google Drive not syncing all files.

All you have to do is click on the Windows or Apple button and select the Restart/Reboot option. After restarting your device, go back to the Google Drive desktop app and folder to see if the issue is resolved.

Way 7. Change Windows Firewall settings

Windows Firewall can prevent the process from continuing during the Google Drive sync process, and you can try changing or disabling that setting.

Step 1. Press the Win + S keys to enter Windows Firewall, and then click the Windows Defender Firewall option > Turn Windows Firewall on or off.

Step 2. Check Turn off Windows Firewall (not recommended) in the next screen under the Private/Public network settings section and click OK to confirm.

Turn off Windows Firewall

Way 8. Disable antivirus software

In addition to Windows Firewall, antivirus software may also blacklist Drive for desktop by mistake, and you can temporarily turn off your antivirus software.

Step 1. Press the Win + I keys to open the settings window and click Update and Security> Windows Security> Virus and Threat Protection> Manage Settings.

Virus Threat Protection Manage Settings

Step 2. Adjust the button to Off under Real-time protection.

Disable Windows defender antivirus

Bonus tip: Use best alternative to backup files to Google Drive

There are still a lot of Google Drive users reporting various bugs they encounter on forums every day, and Drive for desktop is not stable. You can change the way you back up and sync your files to Google Drive, preventing endless fixes for Google Drive not working.

You can use CBackup, a professional and free cloud backup software that helps users automatically back up any type of file to Google Drive. CBackup is more stable and provides more features for free, if you don't have enough Google Drive storage, you can back up to CBackup Cloud, each account has a free storage quota of 10GB; you can also connect multiple cloud drive accounts to combine cloud storage.

Next, learn how to back up your files to Google Drive with CBackup, before you can head to the CBackup website and create an account for free.

Step 1. Download the CBackup free app to your desktop, run it, and log in with a registered account.

Download CBackup Win 11/10/8.1/8/7/XP
Secure Download

Step 2. In the Storage tab, select the Google Drive option and hit Authorize Now. Then proceed to log in to your Google Drive account and authorize CBackup to access the files in it.

Add Google Drive

Note: CBackup is based on the OAuth authorization system, which means that the program will not read your files, and all the data will only be viewed by yourself. CBackup takes data security very seriously, and you don't need to worry about data breaches or tampering.

Step 3. In the Backup tab, click Backup PC to Public Cloud.

Create Task

Tip: If you want to transfer Google Drive to another account or other cloud drive, you can select Cloud Files to create a cloud-to-cloud backup task.

Step 4. Choose any files from your computer that need to be backed up, then select Google Drive as the data backup destination. Click Start Backup in the bottom right corner to back up any data to Google Drive. If you want to start Google Drive auto backup, before the task starts, click Settings and turn on Scheduler.

Start Backup

Note: CBackup supports several major cloud storage services, and you can also back up files to OneDrive, Dropbox, and more.


The above covers the reasons for the Google Drive says complete but it not error, and 8 effective ways to fix the problem. If you encounter this issue, you can follow the methods and steps to fix it. Some users may be experiencing trickier problems, so we highly recommend that you use CBackup to back up your files to Google Drive for zero error file upload tasks.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

Learn More