By Ailsa twitter/ Last Updated February 1, 2023

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

Get Started

Google Backup and Sync Preferences Greyed Out?

“My Backup and Sync not working what can I do? And my Google Bakcup and Sync Preferences option is diabled, i tried restarting and reinstalling, it’s still not working. Please help, Thanks.”

Question from

Quick Navigation:

The Causes to Google Drive Preferences Greyed Out

Here you will find the causes to Google Preferences greyed out, and then check it for yourself:

Note: There is a catch that the former Google desktop app, Google Backup and Sync, has upgraded to the new application - Drive for desktop. The new app rolls out to replace Backup and Sync and Drive File Stream, and it has new features, like accessing files in shared drives, backing up photos and videos to Google Photos directly, and so on.

Cause 1. Your Google Backup and Sync not signed in

If you did not disconnect your Google account in Backup and Sync app and get the Google Backup and sync Preferences greyed out issue, it’s probably that the Google Backup and Sync not signed in.

Preferences Greyed Out

If you click the Google Backup and Sync icon in the system tray before signing in and click the three-dots icon, then you will find the Google backup and sync preferences greyed out problem.

Cause 2. Antivirus Software Block Google Backup and Sync Sign in

Sometimes, the antivirus software will prevent Google Backup and Sync from signing in. And restarting and reinstalling the app still not working. Popular antivirus software includes Kaspersky, McAfee, Norton, AVAST, Bitdefender, etc.

Cause 3. You Disconnect Your Google Account By Accident

There is a chance that you have disconnected your Google Account by accident and did even not get noticed.

Cause 4. Internet Connection Issue

If you have a bad internet connection, you will get the error There was a problem signing in.

Cause 5. Wrong Proxy and Firewall Settings

8 Solutions for Google Backup and Sync Preferences Greyed Out

According to the above causes, you can find the solutions below that we provided. Here it is:

Solution 1. Wait for the Google Backup and Sync signed in

Because Google Backup and Sync sign-in will take some time to sign in especially when your computer has a bad performance. Just wait a moment, and then you should use the Google Backup and Sync Preferences option.

Solution 2. Resign your Google account in Google Backup and Sync app

Click Google Backup and Sync icon in the system tray, and tap the Sign in button to resign in your Google Drive account.

Sign In Backup And Sync

Sometimes, you will find you cannot sign in to your Google account, because it keeps you from signing in even though you have signed in and prepare to sync, after a while, you will find the Google Backup and Sync signing out automatically and still not signed in.

Google Backup And Sync Signing Out Automatically

If you are stuck in this loop. Please try Solution 3.

Solution 3. Restart Google Backup and Sync

If you are stuck in Google Backup and Sync and not signed in the loop, please restart the Google Backup and Sync, then sign in.

1. Click Google Backup and Sync icon in the system tray, and then tap the More three-dots icon, and select Quit Backup and Sync.

Quit Google Backup And Sync

2. Go to Start > Backup and Sync from Google to start.

Start Google Backup And Sync

3. Then sign in to your Google account.

It should be working. By the way, it’s working for me.

Solution 4. Disable Antivirus Software and Reinstall Backup and Sync

First of all, please disable antivirus software during the below whole process.

Then, uninstall Google Backup and Sync desktop app.

Uninstall Google Backup And Sync

Restart your computer.

Download and install the latest Google Backup and Sync version.

Solution 5. Check Internet Connection

If you use the WLAN to connect to the Internet, please use the Ethernet cable to connect to the Internet. And then sign in. 

Solution 6. Restart Your Computer

Typically, restart fix most of the problems, including Google Backup and Sync Preferences greyed out.

Solution 7. Turn On Cookies, Javascript, Firewall/Proxy from Internet Explorer

Turn on Cookies

1. In Internet Explorer, select the Tools button and then select Internet options.

IE Internet Options

2. Select Privacy > Settings > Advanced and choose Accept for first-party and third-party cookies.

IE Turn On Cookies

Turn On Javascript

1. Please go to Internet Explorer Internet Options, then click Security > Select Internet zone > then choose Custom level... button, Enable for Active Scripting in the Scripting section. 

IE Turn On Javascript

2. Then click Yes.

IE Turn On Javascript Yes

3. Click OK in the Internet Option window.

Then, turn on Firewall and proxy settings for your network, then your Google Backup and Sync Preferences greyed out will be fixed.

Solution 8. Reinstall Windows/Mac

Sometimes, you have to reinstall Windows or Mac OS to fix the Google Drive preferences greyed out problem, and it's worked as proven.

Better Way to Sync Files to Google Drive Automatically

After you fix the problem, you could sync files to Google Drive on the computer again. However, you might be stuck in Google Drive not syncing issue or other problems sometimes. What should you do? It’s highly recommended to try the best free cloud backup service CBackup to sync files to Google Drive, Dropbox, or OneDrive automatically. Please download the freeware to have a try:

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

Steps to sync files to Google Drive automatically via CBackup:

Step 1. Add Google Drive to CBackup

1. Please create a new account of CBackup and sign in to the CBackup desktop app.

2. Tap the Storage tab on the left panel, select Google Drive and click Authorize Now. then follow the steps to grant access to CBackup.

Select Google Drive

3. Edit the Cloud name and Storage path for Google Drive on CBackup. Tick the Note option and click OK.

Complete Google Drive Info

Step 2. Sync Files to Google Drive Automatically

After adding Google Drive, you could sync files to Google Drive easily if you are stuck in Google Backup and Sync preferences greyed out problem.

1. Tap the Sync tab, and then click Sync PC to Public Cloud.

Sync PC to Public Cloud

2. Rename the Task Name, and then choose files you want to sync to Google Drive. Select a Google Drive folder as the sync target location.

Sync Files to Google Drive

3. (Optional) Tap the Settings option on the bottom left to tick Set a Sync schedule for automated Sync under Scheduler, and set the backup interval running automatically via at one time only, daily, weekly, or monthly.

Sync Scheduler

5. Press the Start Sync button to sync files to Google Drive automatically as you set.

Besides, CBackup provides you with more powerful features to protect your critical data:
Cloud to cloud backup with powerful backup settings, like email notification, file filter, version cleanup, etc. 
Cloud to cloud sync to transfer files from one cloud to another directly within minutes, and there is no need to download and upload. 
And it's worth mentioning that CBackup is capable of merging multiple cloud drives if you meet the Google Drive storage full error, and then your Google Drive storage space will be increased, and then you could backup files to the combined cloud easier to manage Google Drive files.
Offers 10GB free cloud storage space of CBackup Cloud, and you could upgrade to enjoy up to 5TB.
You could backup files to Google Drive, Dropbox, OneDrive, CBackup Cloud, Combined Cloud, and other clouds easily.


If you find the Google Backup and Sync preferences greyed out problem, please find the causes and solutions offered above to fix Google Drive Preferences not working issue. And then sync files to Google Drive easily and safely.

Get Unlimited Cloud Storage for Free to Protect Files with CBackup

Learn More