By Zoey twitter/ Last Updated February 1, 2023

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

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All About Dropbox

In today's information age, there is an increasing demand for data storage. This has given rise to many types of cloud storage services. One of them, Dropbox, is the second-largest storage provider in the world and leads the cloud services market.

Dropbox makes it easier for people to back up their files to the cloud. Dropbox allows files from the same account to be synced to any device. As a result, Dropbox users no longer need to transfer and share resources through the complicated and time-consuming method of users sending emails back and forth.

Dropbox Main Page

Moreover, Dropbox works perfectly with Windows system. Dropbox is a very powerful cloud service provider, but users do encounter some problems with it, just like "Dropbox files not showing up" "Dropbox direct download not working" and the "Dropbox unable to generate links" error.

Recently, an increasing number of users say they cannot generate a Dropbox link. If you are facing up the same problem, please keep reading to find the solution.

I Can’t Generate a Dropbox Link!

“I am trying to share a video with someone, but I can't create the share link. When I first try to share it, it says ‘failed to load shared file information’. Then, when I try to create a link, it said ‘something went wrong, and we aren't able to create a shared link’. Help me and thanks in advance.”

Sharing is one of Dropbox features that is used by many people. When users want to share their files with others, they have to generate a Dropbox share link. But sometimes, users are told that their Dropbox is unable to create links.

How to Fix Dropbox Unable to Generate Link

When you encounter the “Dropbox unable to generate link” issue, here we provide 6 solutions for you and you can pick one according to your need.

     Solution 1. Fix Your Browser Problems

The possible cause of this problem with Dropbox is not only Dropbox itself but may stem from a fault in your browser. So, follow these steps to check your browser problems first.

Step 1. Open your browser and go to the menu. Click on the Extensions, and turn off all the browser extensions manually.

Disable Browser Extensions


Step 2. Then, click on More > More Tools > Clear Browsing Data on the top right of the browser window.

Clear Browsing Data

Step 3. Choose the time range you want to delete. Tick the boxes next to Cookies and site data and Cached images and files. Finally, press CLEAR DATA.

Clear Browsing Data2

     Solution 2. Uninstall and Reinstall Dropbox

Most of the Dropbox problems can be solved by uninstalling and reinstalling it. It can be a useful way when you don’t know what causes your problem. Follow these steps to uninstall and reinstall the latest version of Dropbox.

Step 1. Open the Control Panel in the Start menu.

Step 2. Click on Apps > Apps & features, find Dropbox, and click on Uninstall.

Uninstall Dropbox

Step 3. Finally, go to the Dropbox website to download the latest version and install it.

     Solution 3. Check Your Maximum of Shares

If your Dropbox is unable to create links anymore, then it's possible that your account has reached the maximum number of shares allowed by your bandwidth. Once you reach this limit you will need to wait 24 hours before you can share links again.

You should actually get the following reminder: "You have reached the maximum number of shares in 24 hours. Try again tomorrow". However, Dropbox may not sometimes remind you of this specifically.

Maximum Share Dropbox

If this is the cause of the problem, then your solution will depend on your actual situation.

You can pay for the Dropbox subscription plans. Basic and trial accounts have a bandwidth limit of 20GB and 100,000 downloads per day. And Dropbox Plus, Family, Pro, and Business accounts have a bandwidth limit of 200GB and unlimited downloads.

If you don't want to pay for a subscription to Dropbox's paid plan, you can wait until 24 hours before sharing.

     Solution 4. Resolve the Banned Links

It is also possible that the cause of the “Dropbox unable to generate link” problem is that Dropbox has automatically triggered a sharing ban on your account. This is because Dropbox may detect that you are sharing a potentially malicious file. This can result in your Dropbox not being able to generate new share links or share files with your friends or colleagues.

If your links are banned, to resolve them, the best way is to contact Dropbox support.

Contact Dropbox1

     Solution 5. Check Shared Folder Settings

Sometimes, Perhaps the owner of the file has adjusted the file settings to prevent users from sharing files with people who are not part of the team.

You should check if the shared file you are trying to generate a link is actually in a shared folder. If the file is not in a shared folder, contact your administrator and ask them to enable the option to share the link with people outside the team.

Shared Files

     Tip: Use CBackup to Migrate Files to Another Cloud Drives

If your problem still exists after you try all the solutions above, we advise you to migrate files to another cloud drive to generate a link. You may not want to move a number of files from Dropbox to another cloud drive manually. But don’t worry at all, we recommend you with CBackup to do it simply and fast.

CBackup is a professional cloud backup service provider. It not only supports the PC backup to cloud feature but also allows you to migrate files from cloud to cloud, which can make your file migration fast and easy. With CBackup, you can achieve:

CBackup supports third-party cloud drives such as Dropbox, OneDrive, Google Drive. So, you can migrate Dropbox files to OneDrive or Google Drive with ease.

What’s more, you can also set up backup tasks with some personalized features such as the schedule feature and file filter.

With the file filter feature, you can just move the certain types of files you want so that it will help you save lots of backup space.

Let’s see how to migrate files from Dropbox to another cloud drive. Here we take OneDrive as an example.

Step 1. Download and install CBackup desktop app, then run it.

Download CBackupWin 11/10/8.1/8/7/XP
Secure Download

Step 2. Sign up for a CBackup account and log in.

Step 3. Go to the Storage, to add and authorize Dropbox and OneDrive to CBackup.

Add Cloud

Step 4. Click Backup> Backup Public Cloud to Public Cloud.

Create Task

Step 5. You can name your backup task. Then add Dropbox files and choose OneDrive as the backup destination and start the task.

Dropbox to OneDrive


If you read this article to solve the “Dropbox unable to generate link” issue, I hope you have found the cause of the problem and solved it. When you want to use another cloud drive to create a link, don’t forget to use CBackup to migrate your Dropbox files easily.

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