By Bling twitter / Last Updated November 4, 2021

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

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Dropbox sorry this type of video cannot be saved!

Scenario: “Hi, I am getting the following error message when trying to save a video clip, vertical, 1080X1920, from the Dropbox App to my iPhone. ‘Sorry, this type of video cannot be saved to this device.’ Any info would be greatly appreciated. ”

Error Message

You may be faced with the issue Dropbox sorry this type of video cannot be saved when you are trying to transfer certain types of video from Dropbox to iOS devices, like iPhone, iPad and iPod Touch. It’s an annoying error that files in Dropbox download not working or failed to your mobile services which would be more convenient and accessible to you. So how to solve this problem? Please read on and figure out the professional and practical solutions.

Why Can’t you save Dropbox video to iOS devices?

This issue is mostly caused by video format incompatibility, which means the format of video users want to download is not compatible with their devices. Normally, a video file would be added to the videos app in your iOS. And if the error message is referring to the type of video, there must be some form of codec that the iOS device can not render or preview. That’s why the video files are stopped from being saved completely. Besides, the Dropbox problem may be produced by extra errors, like incorrect internet connection or virus infections.

How to solve “Dropbox this video cannot be saved”

Don’t be panic if you are encountering the problem of saving videos to iOS devices from Dropbox, here are 6 methods and one more choice listed below for you to fix the error with ease quickly. Please keep reading.

Method 1. Try switching internet connection

Sometimes, the downloading process of your Dropbox video stops just due to the internet connection error in your device. In this way, you can try switching from your network from; Wi-Fi to data or from data to; Wi-Fi and restart the download task again and check if the error message appears. This is the easiest way to solve your problem at the first place if it works.

Method 2. Convert videos to suitable formats

In most situations, the error that files in Dropbox are unable to be saved to other iOS devices, say iPhone or iPad may be due to improper or suitable files formats. Accordingly, you could try to convert your videos to suitable formats. Please follow these steps to convert videos formats:

Step 1. Download the HandBrake app and run it.

Step 2. Click on the File button, and choose the video you want to convert.

Handbrake Software Window

Step 3. Select the Presets button on the top line.


Step 4. Select Devices in the menu of Presets.

Preset Devices

Step 5. Now you can choose the Apple/Android/Windows Mobile preset that matches your device most.

Step 6. Click on the Start Encode button to set up the converting task.

Method 3. Update the Dropbox app

If there is nothing wrong with the files format, it may be due to Dropbox App itself. Although Dropbox is one of the best cloud storage services for most users, there may be some bugs and errors during the using process. So please check if your Dropbox app is the latest version and If it is not the latest Dropbox version, update and restart it.

Dropbox Update

Method 4. Reinstall the Dropbox app

Reinstalling Dropbox app can also be considered as a way to fix Dropbox video files that could not be saved to iOS devices issue. Sometimes, it may lead to some mistakes when you are using outdated version of Dropbox. Hence, please uninstall and reinstall Dropbox app.

Step 1. Search for and open Control Panel from the Start menu.

Step 2. Search for and select Uninstall a program in the search bar.

Uninstall A Program

Step 3. Find Dropbox here and right-click to select the Uninstall option here.

Step 4. Download the latest version of Dropbox and install it on your Windows PC.

Method 5. Try to make the file available offline

What if the “Dropbox iPhone sorry this type of video cannot be saved to this device” issue remains after reinstalling Dropbox app? Another way you could try is to make the video file available offline on Dropbox mobile app and access it on your mobile device. How to do it? Please do as follows.

Step 1. Download and sign into the Dropbox mobile app, if you haven’t already.

Step 2. Next to or under the file you’d like to make available offline, tap the “” (ellipsis).

Note: The ability to make an entire folder available offline is only available to customers on Dropbox Plus, Family, Professional, and Business plans. The ability to make individual files available offline is available to all Dropbox users.

Step 3. Tap Make Available Offline. If you want to make your file available online again, tap Remove from device.

Make Available Offline

Method 6. Try Dropbox Web app

Additionally, if you meet the issue "Dropbox sorry this type of video cannot be saved to this device" when using the Dropbox desktop app, just try using the Dropbox web app to avoid the problem. You can use a web browser to go to the Dropbox website and download the videos you want.

Follow the steps below to download videos via the Dropbox Web app:

Step 1. Sign in to

Step 2. Click All files in the left menu.

Step 3. Press the three dots button beside the file you want to download.

Step 4. Select the Download option.

Dropbox Download

Another choice: save your video files with CBackup

In addition to the 6 methods mentioned in the foregoing content, there is another choice for you to combat the difficulty of downloading video files from Dropbox to other mobile devices, say iPhone, iPad or iPod Touch. That is saving your video files with CBackup, an amazing cloud backup software that can help you realize best free cloud storage or file sync with stability and security.

CBackup Main Page

Main functions of CBakcup

  • It supports Cloud to Cloud backup and sync automatically, which is highly efficient and secure.

  • It is available to backup or sync files to the third-party cloud drive, namely, OneDrive, Google Drive, Dropbox.

  • It offers scheduled backup to set up PC auto-backup tasks at a fixed frequency, say daily, weekly, monthly or one time only.

  • It can help you restore data from clouds at any time with lighting speed. And it enables you to restore data to the original place or any other place.

  • You can get unlimited free cloud storage with combined cloud by combining all the idle cloud storage in CBackup.

In order to get the ideas of saving your files to CBackup more specifically and professionally, here are two tips for you and please continue reading to follow the detailed operations.

Tip 1. Use CBackup to Upload Files to Dropbox

If you still need to use Dropbox as your cloud storage, CBackup supplies a safer and reliable cloud uploading service. You don’t need to worry about your data security in CBackup. It can fully control your data and use 256-bit AES encryption, complied with GDPR. Follow the steps to upload your files to Dropbox:

Step 1. Download and install CBackup desktop app, and sign up for a new CBackup account.

Sign in

Step 2. Click on the My Storage tab, then click the Add Cloud button, choose Dropbox, and click Add. (remember to complete the authorization to connect CBackup with the cloud you add)

Add Cloud

Step 3. Select Backup Tasks on the left > New Task to create a new backup task to Dropbox.

Create Task

Step 4. Click on the Add Source and then choose the files you want to upload to Dropbox.

Add Source

Step 5. Then select Add Destination > Single Cloud > Dropbox in turn to choose Dropbox as your backup destination.

Add Destination

Step 6. Finally, press Start Backup to launch the files backup task.

Start Backup

Tip 2. Use CBackup Cloud as Your Cloud Backup Destination

If you just need cloud backup software that can store your files to the cloud, CBackup can satisfy your needs very well. When you sign up for a new CBackup account, you will be given 10GB free CBackup Cloud space service. You can also use cloud to cloud feature to move your files from Dropbox to other cloud storage such as OneDrive, Google Drive easily.

You can follow the steps to back up your local files to CBackup Cloud:

Step 1. Select New Task on the left line to create a new task as operations above.

Create Task

Step 2. (If you need, you can change the Task Name.) Click on Add Source to choose the files you want to back up.

Add Source

Step 3. Select Local Files > Next to choose the file source.

Select Local Files

Step 4. Choose CBackup Cloud as your backup destination, then click the Next button.

Select CBackup Cloud

Step 5. Press the Start Backup button to begin this backup task.

Start Backup

Wrapping things up

In all, “Dropbox sorry this type of video cannot be saved” issue occurs due to multiple causes besides files format, and when you are having trouble saving Dropbox video to your iOS devices, it is advisable for you to refer to the 6 common methods and one more recommendation-CBackup, to settle your trouble and access or save any files you need without difficulties.

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