By Zoey twitter / Last Updated October 26, 2021

Why Do You Need Cloud Backup?

  • Are you afraid of accidentally losing the data stored on your hard drive?
  • Are you anxious that there is not enough space locally for backup?
  • Are you panicked that you have lost all local backups due to local accidents?
  • Backup all your data to the cloud offsite, never lose data and recover them from any PC.

Eliminate all your concerns with the Best Cloud Backup service - CBackup

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I Keep Getting a "Dropbox Export failed" Message!

"I just got a new iPhone that is only connected to my home Wi-Fi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my Dropbox folder to share on Instagram, as I've done routinely in the past with my old phone. For some reason, it keeps saying "Dropbox Export Failed" and I can’t export video from Dropbox to iPhone."

Recently, more and more people use Dropbox to save their files so that they can download files on any device. It definitely brings much convenience to users, but also some problems appear such as the "Dropbox error 413", "Dropbox upload failed", "Dropbox export failed" issue. It can be very disturbing in the process of using.

As the case shows, some users encountered the "Dropbox export failed" issue when trying to download files from Dropbox. If you are also facing this problem, don’t worry, here we introduce the error in detail and provide 4 effective solutions at the same time.

What is the "Dropbox Export Failed" Issue?

The "Dropbox export failed" issue is often seen when users want to download videos from Dropbox to their phones. It says "Export Failed. Dropbox was unable to save to the Photo Library." This issue is always caused by the video format incompatibility. The format of video users wants to download is not compatible with their devices.

This is a common problem and many users have met it. There are 4 ways we prepared to solve this problem. Please continue to read it.

4 Fixes to the Dropbox Export Failed Error

These 4 fixes contain the methods for handling app and handling videos. Check where your problem is and choose the most suitable one for you.


Fix 1. Update the Dropbox App

Dropbox helps users save their files and folders so that they can get them on any device. But there may be some bugs and errors during the using process. You should check if the Dropbox app on your device is the latest version. If it is not the latest Dropbox version, update and restart it.

Update Dropbox App

Fix 2. Try Dropbox Web App

If you meet the "Dropbox export failed" issue using the Dropbox desktop app, just try using the Dropbox web app to avoid it. You can use a web browser to go to the Dropbox website and download the videos you want.

Follow the steps below to download videos via the Dropbox web app:

Step 1. Sign in to dropbox.com.

Step 2. Click All files in the left menu.

Step 3. Press the three dots button beside the file you want to download.

Step 4. Select the Download option.

Dropbox Download

Fix 3. Uninstall and Reinstall Dropbox App

At the most time, uninstalling and reinstalling the Dropbox app can solve most of the Dropbox errors. So, when you encounter such a Dropbox problem, you should try this direct way and see if it can return to a normal situation.

Dropbox Install

Fix 4. Convert Videos to Suitable Formats

After dealing with the app problem, if the issue still bothers you, maybe this is an error related to the video format. So, before uploading the videos to Dropbox, you can do something on them to make them be a suitable format.

Follow these steps to convert videos formats:

Step 1. Download the HandBrake app and run it.

Step 2. Click on the File button, and choose the video you want to convert.

Handbrake Software Window

Step 3. Select the Presets button on the top line.

Presets Button


Step 4. Select Devices in the menu of Presets.

Preset Devices

Step 5. Now you can choose the Apple/Android/Windows Mobile preset that matches your device most.

Step 6. Click on the Start Encode button to set up the converting task.

Bonus Tips: Use the Best Dropbox Alternative - CBackup

If you have met such a problem many times, we recommend you a great Dropbox alternative - CBackup. CBackup is a professional cloud backup software. It provides features including both uploading files to Dropbox and backing up files to CBackup Cloud.

Tip 1. Use CBackup to Upload Files to Dropbox

If you still need to use Dropbox as your cloud backup cloud, CBackup supplies a more safe and reliable cloud uploading service. You don’t need to worry about your data security in CBackup. It can fully control your data and use 256-bit AES encryption, complied with GDPR. Follow the steps to upload your files to Dropbox:

Step 1. Download and install CBackup desktop app, and sign up for a new CBackup account.

Sign In

Step 2. Click on the My Storage tab, then click the + Add Cloud button, choose Dropbox, and click Add.

Add Cloud

Step 3. Select Backup Tasks > New Task to create a new backup task to Dropbox.

Create New Task In Cbackup App

Step 4. Click on the Add Source button to choose files you want to upload.

Add Source

Step 5. Select Add Destination > Single Cloud > Dropbox to choose Dropbox as the backup destination.

Add Destination

Step 6. After the above, press Start Backup to upload files to Dropbox.

Start Backup

Tip 2. Use CBackup Cloud as Your Cloud Backup Service

If you just need cloud backup software, CBackup can satisfy your backup needs very well. When you sign up for a new CBackup account, you will be given 10GB free CBackup Cloud space service. Besides, users can restore files to their original location or to a new location at any time. You can also use cloud to cloud feature to move your files from Dropbox to other cloud storage such as OneDrive, Google Drive easily.

Follow the steps to try CBackup Cloud:

You can follow the steps to back up your local files to CBackup cloud:

Step 1. Download and install CBackup app, and sign up for a new account.

Sign In

Step 2. Select New Task on the left line to create a new task.

Create New Task In Cbackup App

Step 3. If you need, you can change the Task Name. Then click on Add Source to choose the files you want to back up to CBackup Cloud.

Click Add Source

Step 4. Select Local Files > Next to choose the file source.

Select Local Files

Step 5. Choose CBackup Cloud as your backup destination, then click the Next button.

Select Cbackup Cloud2

Step 6. Press the Start Backup button to begin this backup task.

Cbackup Cloud Start Backup

Final Words

Hope the solutions mentioned in the article can help you with the "Dropbox export failed" issue. If you feel it is too complex and disturbing to use Dropbox as your cloud backup service, CBackup can be your best alternative choice.

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