By Kelsey / Last Updated December 29, 2020


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User case: Google Photos says I have no internet connection

“I am using Chrome on my PC and I am trying to access my photos but every time I click on the Google Photos icon, I immediately get a notification from Google that it can't connect and I need a connection to the internet. All my other Google apps (Gmail, calendar, news) work fine and I definitely have an internet connection. Looking for any help or suggestions. Thanks!”

Many Google users encountered "Trouble Connecting" in the process of use, they were prompted to can’t connect: you need an internet connection to use Google Photos. I believe that you who are reading this article may also be one of these problem groups.

You Need An Internet Connection

Before fixing the problem, you may want to know the cause of the problem. Continue reading to learn the reasons that may cause this issue and how to fix Google Photos "You need an internet connection".

The possible causes for Google Photos Trouble Connecting

In fact, Google Photos internet connection problems are relatively common, there may be multiple reasons for this problem.

  • The browser is not upgraded to the latest version.

  • Anti-virus software does not allow the use of Google Photos.

  • Some adblockers blacklist Google Photos.

  • Temporary technical problems caused either by use-side network issues or bugs from Google Photos.

Based on these possible causes, the following provides you with some useful solutions.

How to fix Google Photos You need an internet connection issue?

The following lists some effective methods and corresponding steps according to these possible reasons. Try to find the most suitable method according to your situation.

Method 1. Restart Google Photos.

When there is an error with Google Photos on your device, you can try the following to restart it.

  • Restart the device.

  • Log out of your Google account in your browser, then re-add your account and navigate to Google Photos.

  • Disconnect from the network and reconnect after a while.

Method 2. Update the browser to the latest version.

Out of date web browsers can have serious security problems. Most of the time, the browser will automatically update, but it is also possible that you have disabled the update. The following is how to manually update Chrome.

Step 1. Click Help on the menu bar in the upper right corner of the browser and select About Google Chrome.

About Google Chrome

Step 2. The browser will automatically start checking for updates to your copy of Chrome. If there are updates available, it will start downloading them.

Checking For Updates

Step 3. After Chrome automatically downloads and installs the update, you need to click Relaunch, which will restart Chrome.


Method 3. Disable browser extensions for Google.

Extensions run in the background and take up bandwidth, which has a certain impact on the network, especially some adblockers may blacklist Google Photos.

Step 1. Open your browser, find and click More Tools in the menu bar in the upper right corner, and select Extensions.

Click Extensions

Step 2. Right-click the extension you would like to disable or remove, and then select Turn off to disable the extension or remove it.

Disable Extensions

Method 4. Try incognito/private mode.

Using Incognito mode can sometimes solve some Google Photos problems, you could try this method.

Step 1. Launch the Chrome browser.

Step 2. Click New incognito window in the upper right menu.

New Incognito Window

Step 3. Sign in to your Google account, navigate to, your Google Photos may return to normal in incognito mode.

Method 5. Contact with Google support team.

If none of the above methods can solve the problem, it may be that your Google Photos problem is a bit complicated. Try to contact the Google support team for help.

Step 1. Go to the website.

Step 2. Find Contact us at the bottom of the page and click it.

Google Support Contact Us

Step 3. You can choose one of the three options - Request call-back, Request chat, or Email support. A Google Support Executive will contact you to fix the problem.

Contact Methods

Backup Google Drive in advance via CBackupper

When Google Photos or even Google Drive strikes, you must spend more time solving it, which will undoubtedly affect the efficiency of work or study. In fact, no matter online or on the application, even if your Google Drive is not working properly, your account and files still exist, you can use the Google Drive client alternative tool - CBackupper to backup Google Drive in advance.

CBackupper Main Page

CBackupper is a professional and reliable cloud backup service that can help you quickly and directly back up files on Google Drive to other cloud drives (such as Dropbox, OneDrive, etc.). Even if you have a problem with Google Drive, you have a backup version of the file on other clouds.

Follow the steps to backup Google Drive to another cloud drive.

Step 1. Navigate to the main page of CBackupper to create an account and sign in.

Sign Up

Step 2. Add and authorize Google Drive and any other cloud storage that can be added under the Clouds tab.

Add Google Drive

Step 3. Click Tasks at the top of the page, then click Create Task.

Create Task

Step 4. Click Add Source to add Google Drive as the backup source, click Add Destination to add another cloud as the backup destination (You can name your backup according to task type).

Add Source And Destination

Step 5. Click Start Backup to backup files between cloud storage services.

Start Backup

Note: If you only need to back up certain files like, you can enable the file filter when creating a backup task. Learn how to enable and use file filter if you are a Google Photos user, and you only want to back up pictures or videos.

File Filter


Normally, Google Photos “You need an internet connection” can be repaired according to the above methods. However, cloud drives will inevitably encounter various problems, and fixing these problems is very troublesome. You can use backup Google Drive files to other cloud drives via CBackupper. In this way, you don’t have to worry about file security when there is a problem with Google Drive or Google Photos.