A：CBackup is an online cloud backup software. The website supports backing up your cloud data to other clouds, which currently supports Dropbox, Google Drive, OneDrive, FTP/SFTP. And, the desktop app can back up your local data to AOMEI Cloud. More clouds and features will be supported in the near future.
No doubt, CBackup is safe. It uses three methods to ensure the security of your account and data. (1). 256-bit encrypted transmission data; (2). CBackup's authorization system is based on OAuth, which is a standard authorization framework that enables third-party applications to establish connections to cloud services without requiring a username and password; (3). Your data and files will not be stored on the CBackup server. They will remain in the original cloud drive. Only with your own permission can CBackup access your cloud drive account. For more details, please refer to here.
A: It currently is free to back up cloud data to other clouds via the website. AOMEI Cloud in the desktop app has 15-Day Free Trial Try. You need to subscribe it when the trial is expired.
A: Please re-login CBackup desktop app, then refresh AOMEI Cloud under Account.
A: Please cancel the monthly subscription first and then purchase the yearly subscription when this month’s subscription has expired.
A: When the trial of AOMEI Cloud has expired, you can’t continue to save backup to AOMEI Cloud. And, the backups created during the trial period will be retained 7 days. So, you can restore them in 7 days. After 7 days, all backups will be deleted if you don’t subscribe it. When the subscription of AOMEI Cloud has expired, you can’t continue to save backup to AOMEI Cloud. And, the backups created during the subscription period will be retained 90 days. So, you can restore them in 90 days. After 90 days, all backups will be deleted if you don’t subscribe it.
A: CBackup is currently suitable for cloud-to-cloud or PC-to-cloud file backup and restore. We will support mobile device files to cloud backup and restore in future program upgrade versions. Please keep an eye on the upgrade of our products.
A: The storage space of CBackup website is based on the third-party cloud drive you bound. The more free cloud drives you bound, the more storage space you can use. The AOMEI Cloud in CBackup desktop app offers 1000gb storage space.
A: Please check your spam folder and try sending the verification code again. If you still do not receive the email, please feel free to contact us.
A: CBackup will determine whether you need to delete the backup data according to your selection. When deleting the cloud drive, CBackup will remind you whether to delete the backup data. If you do not delete the backup data, binding the cloud drive to CBackup again will not affect backing up or restoring files from the original task.
A: Don't worry, CBackup will not delete the original data in your cloud drive. In fact, deleting a cloud from CBackup is only to cut off the connection between CBackup and the cloud server.
CBackup website supports offline backup and restore files. For cloud-to-cloud backup tasks, once the task has started or you set schedule tasks, you can close the web page and even your computer. For CBackup desktop app, you need to keep it open to run backup.
CBackup desktop app doesn’t limit the speed. It only is related to your network bandwidth and read speed of your local drive.
A: No, CBackup automatically detects files that have been modified or added since the last backup and only back up them. This backup strategy can shorten the backup time and save storage space.
A: CBackup will detect and compare the file's last modification time, file size, and other file information to identify whether the file has been modified.
A: Yes, this feature enables you to restore files to a version you have backed up.
A: CBackup can help you keep as many file versions as you want.
A: No, CBackup can backup/restore your files no matter how large your files are.
A: The failure may be caused by file access permissions, FTP firewall, FTP settings, etc. Please check if these files can be accessed via FTP client. If you have access to these files, then is not any of the list cases. Please email us the problem you have.
A: Some files may be judged as malicious by OneDrive. CBackup cannot read these files and cause failure. Try downloading these files from the official OneDrive website. If they can be downloaded, they are not malicious files. In addition, OneDrive does not support files with a "." in the first character of the file name. Check if the file name contains special characters. If the file name contains special characters, change them and try again. If that's not your case, please contact us with task details or progress details.
A: For some technical reasons, CBackup currently does not support backing up Google Documents. We will resolve this issue in future versions.
A: When you log in CBackup account on website, it can’t delete the backup task created via desktop app. And, the desktop app can’t delete the backup tasks created on website. When you log in CBackup desktop app on B computer, it can’t delete the backup task created via desktop app on A computer. You need to log in CBackup desktop on the original computer that creating the backup task, then you can delete the task.
A: When you restore backup to another computer, it will first need to verify data integrity. When the sources in the task are too many, the verification time is long. And, the verification process can’t be interrupted, even though you click “Cancel Restore”. It will wait until the verification ends.
A: Please check the error reason under Details of the task, then perform operations according to the error information. Or, you can contact our support team ([email protected]) to check the error further.
A: Backup feature will save your files to the destination based on the specific backup rules of CBackup. It will generate the backup versions, so you can restore to the previous status. Backup files under every backup version can’t be accessed directly. You need to perform a restore, then you can use these files. Sync feature will directly copy files from the source to target cloud without history versions. You can directly access and use these files in the destination.
A: In order to improve the efficiency of the backup and the space utilization of the Storage Pool, CBackup will split larger files into 32MB file blocks to backup. And, you cannot directly open backup files in the destination. But, please be assured that this will not affect the integrity of the file. You can use these files when you restore them. If you want to directly copy files to the destination cloud without splitting, you can try to use sync features.
A: Please check if the destination clouds that saving backups are disconnected. Please try to re-connect it to CBackup, then try again. Please check if you move the backup versions to another location. If yes, please put them to original path in the target clouds. Please check if you has deleted the backup versions. If yes, you might need to recreate the backup.